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Excellent 8.1
Based on 5389 reviews

Recent customer comments

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Excellent



based on 5389 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 7.7
  • Location 8.2
  • Room Comfort/Standard 8.0
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 7.6

Anna L.
Australia
March 10, 2013
Value for money and great location
Few minutes away from the beach, shops and night life
The hotel is situated in the middle of Patong. We were minutes away from the markets, restaurants, shops, beach, Bangla Road and nightlife. Although the room was very average it was good value for money. The service needs improvements. There was no room service. When we called reception to send an adapter to our room we were told we had to go down to the lobby ourselves to borrow an adapter and it didn't work and had to go down and return it. Bangkok Airways lost my luggage and returned my suitcase to the hotel. They were aware of the problem but would not take it to our hotel room we had to fetch it ourselves.

SIEW P.
Singapore
March 08, 2013
lovely hotel with great staff
walkable distance to spas and malls.
walkable distance to spas and malls. might need to take cabs to airport and attractions.

Michael B.
United Kingdom
March 06, 2013
Small overcrowded hotel
Good location
We were expecting more from this hotel. It was overcrowded - impossible to swim in the pool as it was packed with people and kids. Photos on the website on most misleading - creative photography at its best. The pool is not as depicted (white plastic chairs!) and our room was so sparse as to be almost not furnished. Would not stay at this hotel again especially as the price was high and we could have stayed somewhere luxurious for the money. Breakfast was a free for all on a tiny terrace.

LAURENCE D.
Australia
March 05, 2013
Fantastic Hotel perfect for Family Holidays, great
Nice and quite great location.
Very enjoyable 10 days in the heart of Patong, fantastic breakfasts, friendly attentitive staff.

Stephanie S.
Australia
March 04, 2013
lovely hotel in a good location
location, room size
We stayed at this hotel in Nov 2012. it was a lovely hotel with great service. room size great, staff were extremely friendly. I travelled with my 18 month old son and the staff were so lovely they would play with him at breakfast so i could get a few bites down and they were extremely responsive when my son went to the toilet in his cot. the downside would be that the airconditioning needs a good clean- both myself and another traveller became extremely ill on our trip and recieved treatment from the dr who said to leave the aircon off or the baby would becom ill also. I must say- in 40 degree heat this is almost impossible to do. Other than that- i would recommend this hotle for value for money and friendl staff

Sarah S.
United Kingdom
March 03, 2013
Nice hotel but no outstanding features
Nice rooms
We had a good stay at this hotel, the rooms were lovely, gym was decent and the pool/restaurant area is pretty. However, the pool is not in a great position for sunbathing and although staff were not rude or unhelpful they never did anything especially helpful or friendly. The hotel is 5-10 min walk to the beach which was very busy. There was nothing at all wrong with this hotel but we have been travelling a lot recently and of all the hotels we have stayed in in was the least memorable. As we were walking to the beach we passed many, many other hotels and if we returned to Patong we would definitely look for another option. I think this hotel would be more suited to families with children. I think we would have been more impressed with this hotel if the rate was lower.

swapnil D.
India
February 26, 2013
Good Hotel and Good Location
Good Breakfast with fruits options
We had stayed for 3 nights , rooms were clean, swimming pool is also decent. Hotel is 10 mins walking distance from Patong Beach. Staff is not that good in English communication so it was bit challenging to communicate

Faisal A.
Qatar
February 26, 2013
good location
near to beach around 7 min walking.
its a normal with very old furniture and uncomfortable. breakfast is very poor but the pool area is nice. about the villa there is no AC in living room just in the room and one of theme was leaking they fixed it but still leaking. the location is good there are some restaurant bars shops. you will fine anything you want.

HUI O.
Malaysia
February 23, 2013
Unfriendly hotel staffs
no
We were served by unfriendly staffs upon arrival. and they were not helpful enough.Lots of mosquito in the room.Less variety for hotel breakfast and food is so so only. Totally not worth for money. We wont recommend this lousy hotel to friends and never pay a visit again!

CHUCHU Y.
China
February 19, 2013
good hotel
good location, have tour service
room is quite good, swimming pool is perfect. breakfast is just nice. the bellboy is friendly. But wifi is slowly in the room, once the phone screen was locked, the wifi was disconnected, you have to fill out the user name and password again and again.