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Paloma Hotel

70 Xuan Dieu Street - Tay Ho District, Tay Ho District, Hanoi, Vietnam (Show on map)

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Good 7.4
based on 108 reviews

"All the staff members , especially the 2 young women were..."

  • Bernardo, Israel
  • June 17, 2015
  • Area: Tay Ho District
  • Rooms : 23
  • Free Wi-Fi

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Room Types
Superior No View
Superior No View
Deluxe No View
Deluxe No View
Deluxe Lake View
Deluxe Lake View
Deluxe River View
Deluxe River View


When would you like to stay at this hotel?

Features of Paloma Hotel

24-hour front desk

airport transfer



bicycle rental

business center

car hire

car park

coffee shop


currency exchange


executive floor

facilities for disabled guests

laundry service

luggage storage

meeting facilities




room service

safety deposit boxes



smoking area



free Wi-Fi in all rooms

Wi-Fi in public areas


car park

valet parking

Languages Spoken

Chinese (Cantonese)



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Located in the Foreign Quarter, the 800-year old Golden Lotus Pagoda on the West Lake is within walking distance of this wonderful property. The best way to see the city is to take up on the hotel's Hanoi City Tour, which will cover all the main attractions of the Vietnamese capital. All the rooms at Paloma Hotel feature excellent facilities, including complimentary wireless internet access, a bath tub, and a daily paper. The staff is present around the clock and provides assistance even before guests arrive at the hotel. The 3-star Paloma Hotel in Hanoi, with its excellent facilities, makes for a great choice. Located in the Foreign Quarter, the 800-year old Golden Lotus Pagoda on the West Lake is within ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-9 year(s)
Stay for free if using existing bedding.

Guests over 9 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Airport Transfer Fee
20 USD

Check-In From
12:00 PM

Check-Out Until
12:00 PM

Distance from City Center

Distance to Airport
27 km

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Reception Open Until

Time to Airport (Minutes)

Year Hotel Built

Recent customer comments

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from 108 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (108)
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Bernardo S. Couples Israel, June 17, 2015
Staff very warm and pleasant

All the staff members , especially the 2 young women were very helpful and tried to help us promptly with every request.
We were sorry we didnt choose the lake view.the rooms there were better and larger with stunning view. But altogether had a very comfortable and pleasant stay
Paul F. Business travelers United States of America, March 9, 2015
Good spot on West Lake

chea,p clean, breakfast
Anna H. Couples New Zealand, January 6, 2015
Best Pho Breakfast in Hanoi

Pho for breakfast. Location is great, close to some amazing bars and restaurants
The best thing about the hotel is the amazing pho for breakfast, which is usually included in the room price. Hotel and rooms were average, comfortable enough. The rooftop bar is non existent (closed for renovations) but they still use this as a selling point on Agoda hotel photos. Location is good in the west lake area, walking distance to some of the best bars & restaurants in Hanoi such as Republic, Dons and Lounge 88
Keith S. Business travelers Canada, April 8, 2014
Good value for business traveler looking to stay

Location, price, clean room
Good location if staying in west lake. Ideal for business, not really for family. Cheap price for the area, small rooms were nothing special but they were clean and staff friendly.
Trevor K. Business travelers Canada, September 23, 2013
Mediocre hotel near the Tay Ho area

location, staff, view
The Paloma was on a very busy street in an area that is not easily walkable. It is close to Tay Ho restaurants, but you'll probably want to take a taxi anyway. The rooms were mediocre and the breakfast was missing some things that a Western travel might want- unsweetened milk and yogurt, for example. There was an omelette bar with limited options.
Tomoyasu S. Solo travelers Japan, August 22, 2013
A Lake view hotel

Clean, Quiet, Good view
Clean and simple designed room. Large windows, good lake view. Friendly staff. Enough speed internet access in room. The water heater in bathroom was not so big.
Sandra R. Couples Australia, February 14, 2013
Not recommended as value for money

Staff helpful.
The river view is not as expected. No water view from our room- only marsh vegetation and rubbish.
Richard H. Couples United Kingdom, December 4, 2012
very clean and friendly

Quite new so very clean and tidy. Good wifi.
I have stayed at this hotel quite a few times. The staff from the front desk to the cleaning ladies are very friendly and helpful. The hotel it'self is very clean and the rooms are quite well equipped . The hotel situation is right on the west lake at Tay Ho.It looks fantastic at night.The traffic on the road outside is quite often a nightmare though. But the whole of Hanoi is like this.You just have to start walking across the road and keep your fingers crossed you get to the other side.I am still alive !!! But the hotel offers good value for money.
Restaurant Tip: Just up the road is the Tay Tap bar which is again very friendly and quite lively at times with expats. The food is excellent and great value for money. Highly recommended.
Bente S. Business travelers United States of America, October 20, 2012
Lovely quiet large rooms and great West Lake locat

Convenience, located in West Lake, clean, balcony, the rooms facing the river are wonderful
located on Xuan Dieu, west lake, home to many ex pats living in Hanoi, this unique boutique hotel can boast quiet rooms, great service, close to delicious eateries,and a terrific place to stay if you are visiting friends or businesses located in West Lake. Easy to walk around west lake to explore the beautiful homes, discover a terrific pizza restaurant overlooking the lake, get some exercise, watch sunsets. Its a breathable hotel, one of the few hotels that not only gives you space indoors, but is close to one of the most beautiful spots in Hanoi. When in Hanoi traffic, you want your hotel to be your haven, you escape from the noise, pollution, the intense pace, a true place to rest.
Restaurant Tip: West Lake is a well kept secret for those seeking a break from Vietnamese food. Xuan Dieu is a street that has transformed from the old Vietnam of lovely cafe's , pho places, small coffee shops. and intimate hideaways to watch the lake and be with the one you care. It is now a westerners/expat corner filled with sushi shops, bars, hamburgers, french pastry shops, chain coffee shops, supermarkets, high rises, small western delicacy groceries and all the conveniences for the modern traveler who wishes to feel like home.
Vivek M. Couples India, September 6, 2012
Very Basic hotel,

If you get nice room you can have wonderful view,
The hotel is just ok, not that interesting.. Very basic
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Customers like this hotel for:
Area recommended for:
  • business
  • restaurants
  • sightseeing
Distance to airport:
  • Gia Lam Airport (6.3 Km)
  • Noi Bai International Airport (17.5 Km)
Customer comments:
  • "Clean and comfortable" , "Good breakfast" , "Great staff"
Top attractions in the area:
  • Vine Wine Boutique Bar & Cafe (0.4 Km / 5 min walk)
  • Phu Tay Ho (1.3 Km / 16 min walk)
  • West Lake (1.4 Km / 17 min walk)
  • Highlands Coffee (1.6 Km / 20 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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