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Pan Pacific Singapore Hotel

7 Raffles Boulevard, Marina Square, Marina Bay, Singapore 039595 (Show on map)

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Area: Marina Bay Number of Rooms: 790
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
2258 reviews

Value for Money
8.2
Location
9.0
Staff Performance
8.8
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.9
Food/Dining
8.1
All reviews (2258)
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Wong P. Couples Malaysia, October 6, 2013
Overall good

Location is great , Renovated , lobby is stunning
7.3
this is my first time staying in Pan pacific hotel . Overall , it's okay , compare to swisshotel , conrad , oriental that we stayed previously. check in was chaotic , everyone does not know where to queue for check in though there are staffs walking around assisting . clearly this is need improve on , requested high floor , but was given the lowest level.
Jun W. Solo travelers Singapore, October 5, 2013
great place....nice ambience and surrounding

nice, clean and near airport
10
nice, clean and near airport.......................................................................................................................................................................................................................................
Fock S. Couples Malaysia, October 5, 2013
average stay with a bitter aftertaste

location
5.7
(+) comfortable bed and room size, central location (-) amenities: unlike comparable hotels in the city they require a call for turndown services, shaver and comb. there is no nespresso in the deluxe and pool is small. appalling check-in service: not only were all requests submitted ignored, our prepaid booking was non existent upon check in and after flight delays being famished, we had to wait for a little less than 30 minutes for a room (unreasonable given the circumstance of two hungry elderly and there wasn't a crowd at that point). receptionist seems to look down at guests who booked via agoda or aren't gha tiered members. amount of elevators mismatched with number of rooms: after eventually getting a room, the wait for elevator was memorable (in a bad way) as one unit was out of order without any signage. upon conveying this to the front desk staff, he rudely told us to wait for other elevators and waved us away without a call for assistance. staff of a 5 star hotel should at least have the courtesy to put up a ooo signage or redirect guests to their rooms. waiting for the elevators was common even for access to facilities and is a sentiment shared by other guests encountered during my stay, so don't stay here if you are a business traveller who values time. check out: hotel does not seem to offer express check-out services and was redirected to join the long line of those who are checking in. this proves to be inefficient and unimpressive. booked this hotel due to available rooms for a last minute trip and good reviews but was sorely disappointed. there may be plentiful of shining reviews for pan pacific with feedbacks from their management teams
Jun W. Solo travelers Singapore, October 2, 2013
great hotel to stay at

clean, cheap and good
10
clean , cheap and good........................................................................................................................................................................................................
Yee W. Families with older children Malaysia, September 30, 2013
Luxurious, Business Friendly, Good Service

Rooms, Shopping, Service
9.7
Ka H. Business travelers Hong Kong, September 28, 2013
Comfortable Business Trip Stay

Large Rooms; Friendly & Professional staff; Large Pool n Well Equipped Gym
9
Overall had a great experience at hotel; Staff was very professional and helpful; Staff helped me receive luggage left at airport; Check in and check out could be faster and more smooth
Paul F. Couples Australia, September 24, 2013
Nice hotel and great location

Club lounge, close to Singapore GP and shopping.
8.3
Ivan C. Couples Australia, September 23, 2013
high level of service and customer attention.

views, location and modern amenities.
9.7
memorable and very comfortable experience with an emphasis on customer service and attention to detail.
Susanne P. Groups Singapore, September 22, 2013
Spacious room along shopping belt

Spacious, attentive staff, luxury
8
Very attentive staff esp Shan who helped us to change our room to a better F1 view. He patiently brought us to 2 available rooms for us to choose. In the end, we had great fun with an awesome view during the F1 race.
Lu M. Business travelers Malaysia, September 20, 2013
Meet my satisfaction.

Cleaniless, confortable, attentive
8.3
It is nice to stay here again. I will choose this hotel in my next visit.

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Customer Reviews - Pan Pacific Singapore Hotel, Singapore

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