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Pan Pacific Singapore Hotel

7 Raffles Boulevard, Marina Square, Marina Bay, Singapore 039595 (Show on map)

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Area: Marina Bay Number of Rooms: 790
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
2373 reviews

Value for Money
8.2
Location
9.0
Staff Performance
8.8
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.9
Food/Dining
8.1
All reviews (2373)
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Jillene T. Groups Singapore, March 10, 2013
Comfortable, Luxurious Stay

Convenient Location, Clean Rooms & Attentive Staff
8.3
It was an enjoyable stay with a high-end club just at the entrance of the hotel. Conveniently located, and there is a 7-eleven near by, great for late night snacks!
Dana H. Solo travelers United Kingdom, March 10, 2013
Downhill since the refurb

Pool, location, cleanliness
7
I have stayed here many times. It's gone downhill since the refurb. The standard rooms no longer have baths, even though there is space for them. The luggage rack is in the bathroom but only fits a carry-on suitcase (when open). The staff don't appear well trained. One couldn't find my details on their systems. Another stuffed up my room extension. I'll stay elsewhere next time.
Cassandra K. Groups Singapore, March 3, 2013
decent but could be better

service
7.7
loved the service provided. lobby was spanking new. room was ok, could be better, especially the air conditioning. actually slept on top of the blankets. location is good and central.
Sila P. Solo travelers Indonesia, March 2, 2013
Comfortable place to stay but service is a letdown

Modern clean room, comfortable firm bed, free wi-fi
6.3
Mircea G. Couples United States of America, March 1, 2013
Class and Location

Perfect location for either business or vacation traveler
9.3
Perfect location for your stay in Singapore. Expect to pay a premium for excellent services and luxury. Everything would have been perfect, except for one meal at the Edge restaurant which got me sick...but the hotel did everything they could to make up for it.
Jennifer F. Groups Australia, March 1, 2013
Great location at Marina Bay

Up escalator and in mall
9.7
Upgraded to a room with balcony. Amazing hotel and friendly staff. Great rooms and beautiful bathrooms. Would definitely stay there again.
Shopping Tip: Bugus markets for cheap shopping.
Karen B. Couples United Kingdom, March 1, 2013
Excellent Stay

Great hotel, check in and out fast and efficient. Stayed in a club room, well worth the extra cost. Staff very helpful and friendly.
10
Excellent stay in Singapore. Would recommend anyone to stay at this hotel.
Jarod Y. Families with older children Malaysia, February 28, 2013
centrally located and nice night city view

close to major attractions and shopping center, comfortable room and bed
8.3
Stephen S. Couples Australia, February 28, 2013
Very nice hotel but food and drinks very expensive

Location, cleanliness, helpful staff
7
Przemyslaw P. Business travelers Canada, February 25, 2013
5 star hotel, 1 star service.

Location, lobby lounge, room design.
5.7
I spent two weeks at this hotel recently, and, while the hotel itself is truly world-class, the staff itself is anything but. One of the single most insulting experiences I've had staying at any hotel, took place here. Shortly after finishing a workout at their fitness room, I waited for the elevator, to return to my room. Elevator door opened up (it takes a while sometimes for the elevators to arrive as this hotel is massive, but only 3 elevators service the first 20 or so floors). As soon as the door opened, I proceeded to enter the elevator- at which point, the hotel staff operating the elevator, held his hand out towards me in a "stop" motion- pressed the close door button, and that was it. I couldn't believe his nerve. Behind him were three other guests (these elevators are large enough for 10-12 people- there was plenty of room). Naturally, I felt very offended by this behavior. I waited for the next elevator (thankfully, this one was empty), made it back to my room, cleaned up, splashed on a suit, and made my way back to the lobby to see a manager. They "appeared" concerned, but unfortuantely- not much beyond that was done. Both the elevator staff's conduct, and the general lack of concern from the managers, ensured I will not stay at this place again, nor would I recommed this highly overpri

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Customer Reviews - Pan Pacific Singapore Hotel, Singapore

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