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Pan Pacific Singapore Hotel

7 Raffles Boulevard, Marina Square, Marina Bay, Singapore 039595 (Show on map)

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Area: Marina Bay Number of Rooms: 790
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
2232 reviews

Value for Money
8.2
Location
9.0
Staff Performance
8.8
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.9
Food/Dining
8.1
All reviews (2232)
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Wai M. Solo travelers Malaysia, November 7, 2011
Great location

Clean, well maintained
7.7
Situated at good location which is near to marina sand bay and shopping areas. With the room facilities nag comfort, the promotion price is really value for money. The room is big and clean..well maintained. It will be great if better promotion price is given for longer stay.
Chien T. Business travelers Taiwan, November 7, 2011
Good service, good location, everything is perfect

Good service. Pool side apple.
9.7
Pan Pacific is one of the best Singapore hotels I will like to visit again. Its location is great. Shopping malls are ur neighbors, near-by restaurants are ur world-wide home kitchen. Additionally, there is a live bar called Paulaner is very close to the hotel. U can enjoy a good beer there. Its good service especially makes me impressive. Dillon
Ai C. Families with young children Singapore, November 7, 2011
Modern, with a few problems

overall modern look, cleanliness
8.7
THe hotel is lovely and modern, room is very clean, as expected of a 5 star hotel. The view of the skyline is great and they had these wonderful remote-controlled blinds and curtains. A couple of things that didn't work - the kettle; poor drainage at the sink; the air-con was v cold throughout even though we turned it off through the night (i have a feeling cold air must be seeping in from some unknown source). We called for the maintenance pp. They came promptly. Kettle and drainage problems were fixed but not the air-con. The best thing was that, when I completed the hotel survey and included the air-con problem, they wrote back v promptly and offered a free upgrade upon our next stay!!! A v pleasant offer even if we might not stay there in the near future. Loved the accessbility to Marina Square (just downstairs!!)
Eric E. Business travelers Germany, November 7, 2011
good location but small and unattrative rooms

locatiion, service
6.7
While the location of the hotel is pretty good, the design of the room I had was dissapointing. It was outdated and vry unattractive
John D. Business travelers Australia, November 5, 2011
Lovely Hotel in a great location

great service, clean rooms, friendly staff
9.3
The rooms are tastefully done. The hotel is well appointed and the attitude of staff is very helpful. The hotel is well known for taxis and therefore is easy to get to. The locals are very friendly and there is a good atmosphere. The hotel is also close to tourist attractions and shopping. I would recommend this hotel for anyone wanting to stay close to transportation and shopping.
David G. Couples Australia, November 1, 2011
Great service. The staff are exceptional.

Attentive and friendly staff
9
stayed for 3 nights and was really happy with the choice. the staff and executive lounge were excellent. the building was clearly built in the 80s and while renovated is not as modern as other hotels of similar standard. that said the renovations are ok and for the great location, excellent customer service, good views from the rooms and price i wouldn't let the building age be an issue.
Jorg S. Couples Germany, November 1, 2011
excellent hotel; great location; great service

location, high standard yet informal
9.3
we had the offer of paying extra and be moved to executive suites with morning and afternoon tea, cocktails/canapes in the evening, executive suite with balcony overlooking Marina Bay....
Restaurant Tip: go for evening/late night cocktails and jazz at Fulton Bay Hotel roof terrace....overlooking Marina Bay!
Aldwin C. Couples Philippines, October 31, 2011
The best hotel in Singapore

nice hi-tech rooms with complete amenities, proximity to promenade station
9.7
This hotel has it all. Great rooms with great amenities, great view of the Marina Bay if you want it, only a short walk to the Promenade station which connects everywhere, a mall downstairs which has a food center for cheap food, a great breakfast place (Global Kitchen) with the best croissants in the world, helpful staff, great swimming pool. Book this if you can.
Hotel Feature Tip: the hotel is nonsmoking, get a room with a balcony so you can smoke outside
Cahya M. Families with young children Indonesia, October 31, 2011
Great Hotel

Fast service, service with smile, full attention crews, no hassle
9
Although this hotel is old in age but the facilities are modern. Close to amenities, friendly staffs and easy access
Shopping Tip: Start your shopping at 11am since the shops around (Marina Square) are mostly open at 11am
Kelly W. Groups Australia, October 31, 2011
"nice hotel, couple of issues with the staff"

Large, clean hotel with a great view
8
Overall pretty good, would stay there again. Couple of issues with staff which were annoying - ie insisted there was no room available for early check in in the entire hotel (we had two rooms booked, only wanted one), however then went on to say if we were willing to pay an extra $100 per room, per night for the duration of our stay a room of the next class would be made available. Eventually the manager came out and made a room available to us of the class we'd actually booked, much to the embarassment of the staff. Were in the lounge enjoying our complimentary drinks and snacks to be approached and told only one person per room was allowed access and we would be billed for any drinks, snacks or breakfasts consumed by the second person. Another hour long wait while this issue was resolved, with management insisting the agoda rate was only for single occupancy. (not true). Resolved in the end but just another issue which dampened what would have otherwise been a good stay. Hotel is massive so getting any assistance from concierge etc takes a long time. Aside from this, the hotel is in a fantastic location, is slightly dated but cleaned to a very high standard. Amazing view from the balconies.
Travel tip: Make sure you keep all paper work pertaining to your booking and exactly what you are entitled too, without this we would probably not have proved the hotel was wrong in the above.

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Customer Reviews - Pan Pacific Singapore Hotel, Singapore

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