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About Pan Pacific Singapore

Description

Revel in one of the top 10 luxury hotels in Singapore – Pan Pacific Singapore, situated in Marina Bay, next to SUNTEC International Convention and Exhibition Centre and two major shopping malls. The train stations of Promenade and City Hall are less than a 5-minute walk away, providing easy access to popular attractions including Marina Bay Sands and The Merlion. Historical landmarks, including the Padang, the Cenotaph, and the commemorative landing site of Sir Stamford Raffles, are situated in the vicinity of the hotel.

The 790 contemporary guestrooms and suites include complimentary Wi-Fi and parking for in-house guests. Discerning travelers can opt to enhance their stay with Pacific Club Lounge access located on level 38 with panoramic views of Marina Bay and complimentary benefits including a champagne breakfast, afternoon tea, sunset cocktails and canapes, prior check-in, late check-out, and more.

Savor the tranquility of a day well-spent at the award-winning spa, unwind as skilled masseurs offer traditional Chinese therapy treatments, or pamper yourself with signature St. Gregory treatments that include facials, massages, and more. Other leisure facilities include an outdoor swimming pool and a 24-hour fitness center.

During your stay, embark on a diverse culinary journey and enjoy a myriad of culinary options, including Edge with seven live theater kitchens, Hai Tien Lo for exquisite Cantonese cuisine, or Keyaki for an authentic Japanese experience. To unwind, head to the longest bar in town – Atrium - at the lobby for delicious tapas, fine wines, craft beer, and specialty cocktails.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer

Fitness & recreation

  • spa/sauna
  • gym/fitness
  • fitness center
  • spa
  • massage
  • steamroom

Swimming & soaking

  • swimming pool
  • outdoor pool

Land sports

  • tennis courts
  • garden

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • elevator
  • executive floor
  • nightclub
  • shops
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • currency exchange

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Filipino
  • Japanese
  • Korean
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Policies

Please note that unaccompanied child check-in age should be minimum 21 years old.

Guest must be at least 12 years old to access Pacific Club.

Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 120 SGD
Breakfast Charge (when not included in room rate): 48 SGD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 3 km
Distance to Airport: 20 km
Internet Usage Fee: 0 SGD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 38
Number of Restaurants: 6
Number of Rooms : 790
Room Voltage: 220
Time to Airport (Minutes): 20
Year Hotel Built: 1986
Year Hotel Last Renovated: 2012
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Food, drink and entertainment

Atrium

Atrium

Head to the longest bar in town for delicious tapas, fine wines, craft beer and specialty cocktails.

Edge

Edge

Edge is a theatrical and interactive dining space that offers a culinary tour of Singapore, the region and the Pacific Rim.

Hai Tien Lo

Hai Tien Lo

Indulge in contemporary Cantonese cuisine at this award-winning restaurant.

Keyaki Japanese Restaurant

Keyaki Japanese Restaurant

Dine on authentic Japanese cuisine, set in the tranquil surroundings of a Japanese rooftop garden.

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Recent traveler reviews

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Excellent



  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 8.9
  • Staff Performance 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

9.2 Christopher H.
Australia
May 09, 2016
Good location and good stay
I had four days at the Pan Pac Marina Bay and from the very friendly and helpful in-room checkin (Room 2006) to my late check-out it was an enjoyable tay. Its location to the harbour is great for a 4 km early morning run, and the pool and health club are also excellent. Good reading and work lights in the bedroom, excellent bathroom, and great views. Although I did not use it, the mini bar is a bit disappointing for a hotel at this level - tiny bottles in automatic pay slots did not leave much room for my own bottles of juice etc. I was disappointed to see that towels were replaced daily - despite my leaving them hanging up for re-use. Club Floor / 38th offers wonderful 360 degree views and evening cocktails.

9.6 Candra K.
Indonesia
May 11, 2016
Nice n good hotel
Value for money

10 Brian P.
Australia
May 12, 2016
Best Hotel Ever
We have stayed in hotels all over the world , but have never had better facilities or friendlier helpful staff. Would highly recommend this hotel above others in Singapore. Special mention cafe/breakfast staff & the senior doorman (with the round hat).

10 Jun L.
Malaysia
May 03, 2016
sweet Singapore
very good location and very good value

7.6 Andrew D.
United Kingdom
April 26, 2016
Location location
The hotel is situated between three major shopping areas and a short walk to theater which is great. A short taxi ride to Matina Bay Sands hotel and shopping and casino area. Again a short walk to the bay front MRT allows access to downtown Singapore i.e Orchard Rd without the traffic hassle and trying to find a taxi. Also new blue line connects the holiday maker to China Town and it surrounding area great for shopping and eating especially the famous chili crab...

10 Harry M.
Australia
April 28, 2016
wonderful hotel
always great..we always stay here as it is like home

9.2 Desmond L.
Singapore
April 25, 2016
staycation for 2016
Location is best, directly beside Marina Square. Hotel room is nice and clean. Staff is excellent.

7.2 Jesmine G.
Malaysia
April 18, 2016
Some Hiccups
We requested for 2 side by side rooms as we were travelling with elderly and a young a child. Reception tried their best to accommodate us at the last min, but unfortunately, we could only get 2 rooms on the same floor. Not a big problem, only thing is that they took an hour to check us into the second room despite them telling us repeatedly that they key was on its way up to the first room where we were in already. They took care of our luggages, but forgot to give us a luggage tag somehow. So, we waited for luggages that were still sitting at the lobby. When they realised that no one offered us a luggage tag, they quickly corrected their mistake and send the items up to us within 15-20 minutes. Another thing that I feel the need to mention is that one of their chefs at the breakfast area was definitely very surly each time we requested for omelettes. Three times we asked for eggs over 3 mornings, and three times she did not even so much as look up at us, or even nodded at us. Very surly indeed, and it was almost as if we were burdening her with our order. Other than these 3 mishaps, we are very happy with our stay at Pan Pacific, and would recommend it to others. The shower cubicle was excellent and it was super easy to bathe my young daughter without getting all drenched. Loved our bed, it was really comfortable. I especially loved it that we could place our suitcase in a little corner in the bathroom as that made it so convenient to get our belongings in and out of the bags during shower time! Well located, clean room and amazing view. We would stay there again. However, it would be great if the Management can let your staff know that a smile goes a long way with your customers, and I am a repeat customer at the Pan Pacific group of hotels. A surly chef sure did not help my breakfast experience much!

6.4 Jacob O.
Netherlands
April 17, 2016
disappointing
First of all the prices on the menu of the Market Place where not correct, so they say when they submitted the bill. Secondly when we checked they informed us that the Hotel was overbooked and we have to move to Marine Bay Sands, which we refused. Since we insisted , we got a room at the hotel. This is not what i expect from a 5 star hotel at all...Overall....very disappointed.

10 Troy N.
Australia
May 03, 2016
Fabulous hotel
This hotel is just amazing. We were very happy with our stay here. We were upgraded to a Harbour View Room and can not fault it. Bed is big and comfy and great views to the flyer, gardens by the bay and harbour.


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