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Excellent 8.8
Based on 401 reviews

Recent customer comments

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Excellent



based on 401 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 9.3
  • Location 8.0
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for Money 8.2
  • Food/Dining 8.6

10 Thanathon K.
Thailand
September 11, 2015
Great ocean views
view...room...views
recommend the dinner by the pool

10 Shun S.
United Kingdom
August 27, 2015
Best Luxury Resort I've stayed
Infinity Pool, "Angel" staff, Seaview Stone Bathtub
This is one, if not, the best luxury hotel I have stayed at. I stayed in the Talay Suite and what an amazing view we had from the infinity pool. We stayed in villa 132 for one night and requested to be transfer to the villa next door as we wanted some photos of the seaview stone bathtub, an hour later they replied that this was fine. Breakfast was good, cooked to order from the menu and still hot when it arrived at our table (also there was a smaller buffet for the cold cuts, salads and fresh shakes) and just to mentioned sparkling wine was also available during breakfast. The resort was about 10min by taxi to kamala and cost between 300-400 baht which was ok. All in all we loved our stay at this heaven hotel and would surely come back. Big Thank you to Mary our Angel who took good care of us during our stay.

10 Chai E.
Malaysia
August 19, 2015
Heavenly
cleanliness, view, atmosphere
Heaven of all heavens, it's absolutely true! I love nature, especially trees and sea, at here I can enjoy both. They called their staff as angles, and they are all very polite, the manager Mr. Mirko did greet us, I felt very welcome from them. The room, the views, the atmosphere are very gorgeous! The location of the restaurant is very nice and during dinner it is very romantic. The food is delicious, and if you do not want to go to their restaurant, you can have it in your room too. It is really a peaceful and nice place if you wanted to have a honeymoon or to enjoy the peace of the nature. They did offer the packages to line fishing, learn to cook, kayaking and so on if you wanted to have some activities while your stay. But noted that it is far from the Patong, if you wanted to go to the Bangla Road or Jungceylon, this is not the place for you.

6.3 Melanie S.
Singapore
August 12, 2015
Service not up to par
Beautiful view from the room, spacious, and dining is reasonable
The property has excellent view of the Andaman Sea. Dining was reasonable. But we were very disappointed with the service level. We arranged golf for 2 days, and both days were messed up. On the first day, we arrived at the lobby at 7.20am for the transfer. Car was not there, and the service staff was not aware of the booking. We were lucky we asked him to check with the golf course, and there was no booking. We managed to arrange for a later tee off time. The hotel apologized and promptly blamed the incident on the golf course. If they did make a booking, what happened to the hotel car? On the second golf day, pickup was for 1pm from golf course back to hotel. We were there waiting at 12.50pm. At 1pm, we called the hotel, at the receptionist said the driver was on the way. Journey from hotel to the golf course is 20 minutes. The car didn't arrive till 1.35pm. And the driver said he left the hotel after 1pm. When we got back to the hotel, the manager met us at the gate and apologized. When we got back to the hotel room for a shower...there was no water! We called the reception and was told there's an issue with water supply. And it will take a couple of hours to fix. Not wanting to let it ruin our day, we proceeded to the spa earlier to take a shower before our 3pm massage. Food is reasonable but service is poor. 1) On an afternoon where there were only two tables, they forgot an order for fresh coconut, and the ice-cream took 20 minutes. 2) For breakfast, they were serving steamed custard buns, for 3 out of the 5 days, (and we are early birds), the steamer was cold and had no custard buns. Why bother placing it there then? 3) It is not very nice for us to see the waiter leaving our hot food by the counter, then scramble to get us our plates. Which he could've done the last 20 mins. Both managers came to apologize and gave us complimentary transfer for golf and tea. We are appreciative but would rather pay for proper 5 star service than have "remedial" freebies.

9.3 Denise P.
United States
July 25, 2015
beautiful stay at a very special resort.
the location, staff and the attention to detail.

8.7 sue Y.
Singapore
July 10, 2015
Heavenly
Service
Excellent

8 Ji L.
Malaysia
June 09, 2015
Comfort stay
It's villa on clip has great view and the resort has a unique architecture
Comfort, good service and clean

10 yan H.
China
June 06, 2015
Perfect
A perfect beautiful hotel ,like paradise!
A perfect beautiful hotel ,like paradise! All the angels are nice !

8 Tzanyu C.
Taiwan
May 27, 2015
Good view, good service
Ocean view, service, food

9.3 YUEN F.
Hong Kong
May 07, 2015
Heavenly Stay
Staff, environment, service
Fantastic!