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PARKROYAL Penang Hotel

Batu Ferringhi Beach, Batu Ferringhi, Penang, Malaysia 11100 (Show on map)

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Formerly : Grand Plaza Parkroyal Hotel
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Area: Batu Ferringhi Number of Rooms: 309

Recent customer reviews

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Excellent

8.2

based on
2746 reviews

2228 reviews in English

Value for Money
7.7
Location
8.5
Staff Performance
8.2
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
8.3
Food/Dining
7.9
All reviews (2746)
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Wen N. Couples Malaysia, September 6, 2015
pleasant stay

hotel cleanliness, room comfortness, friendly staff
9.7
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Kei Y. Couples Malaysia, September 3, 2015
Everyone is friendly here.

Great staff,
7.7
Not bad at all as the staff are really friendly and really treat us like a guest. Buffet was great however there are flies around our table during the breakfast. Other than that, nothing to complain.
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Kwai S. Families with young children Malaysia, August 31, 2015
Wonderful place

good services , clean room and good location
10
will come back when my next visit peneng
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Joo C. Families with young children Malaysia, August 31, 2015
good, good staff, clean, beautiful

good staff, good environment, clean
10
nice environment, very relax, very good staff, room very clean
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Wen S. Couples Malaysia, August 31, 2015
Enjoy the holiday

- Beach
8.3
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Karen K. Families with older children Singapore, August 30, 2015
Comfortable stay

Good selection of breakfast buffet, clean and comfortable beds.
7
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Yun Y. Couples Singapore, August 29, 2015
Great location

Great location near the night markets and beach. Hotel staff is friendly. Breakfast and room service dining are good.
8.3
Great location near the night markets and beach. Hotel staff is friendly. Breakfast is good, more variety preferred. Do check out the nearby Starbucks, great for chillouts.
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Renhong H. Families with young children China, August 29, 2015
It is very nice hotel!our famaily like too much!

Playground swimming pool night market
10
It is wonderful time there!night you can shipping!and playground staff so nice can take care of your children!good time for enjoy!
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Ikuo S. Couples Japan, August 29, 2015
Mr.

a)Staff attitude, b)Cleanliness of hotel ie; room, restaurants, floors c)Quick response of staff
8.3
Basically we admired our stay at the hotel and our experience has not been changed any as I stayed after 20years. The staff courtesy have improved and always took quick action on our proposal. One point I'd highlight was birds while we enjoy breakfast at the restaurant; birds approached tables picking up foods from tables guests just left and left droppings on chairs, but waiter/waitress did not sweep them nor notice droppings on chairs backrest.They must paid more attention to birds and droppings as guests enjoy breakfast in clean circumstances. In addition, a restaurant should highlight 'not feeding any to birds'more.
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Oliver Q. Families with young children United Kingdom, August 21, 2015
Decent if you can get a good rate

Location
6.7
Still a decent property but I feel standards have dropped since our last stay last year. A few niggles in the room - plug points not working, toilet became blocked easily. I get the feeling that they perform maintenance as things go wrong and guests complain, but not proactively. Also, on our last morning, there was a very large event going on in the hotel grounds, right by the beach. Some sort of team bonding with lots of loud music and shouting thorough a microphone. You could hear the racket all the way in the hotel lobby, on the beach, at the other end of the pool. Loud events should not be permitted in the grounds when there are other paying guests in the hotel.
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