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PARKROYAL Serviced Suites Kuala Lumpur

No 1, Jln Nagasari off Jln Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia 50200 (Show on map)

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Area: Bukit Bintang Number of Rooms: 287
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

from 1734 reviews

Value for Money
8.5
Location
8.7
Staff Performance
9.0
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.7
Food/Dining
6.8
All reviews (1734)
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Chia H. Families with young children Malaysia, May 4, 2015
Good location

Clean, good staff n lactation
9.7
Clean n the location good
Low H. Families with young children Malaysia, May 3, 2015
A reputable hotel wif overrated service/facilities

the library & playground at mezzanine flr, the welcome drink & the KL Tower view from the suite
4.7
We paid for 5 star rate for a 3 star hotel suite. There is no concierge, bellboy but service was provided for by the security guards (a bit akward, guards as bellboy), we expect Ascott kind of quality but were disappointed. The 2 bedrooms suite although spacious enough & well equipped but some of the facilities are either worn off or damaged or not functional. Eg. The airconds, the desk lamp, the remote controls. The cook hob in the kitchenette is not user friendly, take ages before you know how to turn on the heat to heat up the pan. In room internet line is not stable & sometimes connect & sometimes don't. I have given up using it & use my own dataline. The suite rooms corridors IDs are very basic. Looks more like a medium class apartment more than a hotel suites. The cleaners for room make up are most likely Bangaldeshi & speak broken English. And when you ask them for some toiletries & service, they answer you with a cold & unfriendly face. I asked for a shaver set & the cleaner of the floor told me "I don't have any, you call the reception counter". Excuse me! This is a 4 to 5 star service suite & you do not provide shaver set? The breakfast inclusive is so so with the choices of food, service by the floor staff is bad. Not too friendly & on the table coffee/tea service, you go get yourself. Finally the swimming pool is so small & not children friendly as it is too deep for kids. And it is very dirty & unhygienic, we found eaten chicken bones at the bottom of the pool. During our swimming session, a Bangaldeshi cleaner switch on his noisy & diesel run smelly hover machine to clean the floor & it disturb our peace & polluting the air.And the crows are flying over the pool & us & they drink the pool water while we were swimming. Yuks. The management please pay attention to this. Basement carpark lanes & lots are narrow & small & it is difficult to do cornering & park & getting to the hotel lobby from the carpark takes a little time to find the door entrance/exit.
Tay L. Families with young children Singapore, May 3, 2015
A short trip for the Family with young children.

Very near to the nearest shopping mall, Pavillon. Very friendly frontdesk staff. Taxi at the convienance of the Hotel entrance.
9.7
It was a present trip with young children. Easy accessible via walking, monorail & taxi to the nearest shopping mall like Pavillon, Bukit Bintang & Berjaya Time Square. Very friendly Frontdesk staff. Hotel is new, spacious and clean.
Fadellah L. Couples Singapore, May 3, 2015
Awesome place to stay

safe parking..walking distance to shopping mall and friendly staff
10
I love the room so much..will bring my family to stay here..swimming pool is nice..love the place..the staff also very helpful
Robert L. Families with young children Australia, April 26, 2015
3 night layover

great location, nice staff,fully equipped kitchen.
7.7
Very quiet and relaxing. My wife lost her wedding ring and after we left they told us via email that they had found it while cleaning the room. Very nice of them.
Lidia T. Families with young children Indonesia, April 25, 2015
great view, friendly staff, clean room

the twin tower view, friendly staff, great facility
9.7
i am planning to coma back again when i am visiting KL. ask for higher floor, you can enjoy twin tower from your room. the room is so spacious for your young children to play. the room is so clean, but the water a bit yellow color... it doesnt smell, just not crystal clear. actually my booking is not included breakfast. but its not far to go visit our favorite breakfast place at tengkat tong shin and alor road by foot.
Mohammad H. Couples Malaysia, April 20, 2015
Great place to stay!

Location, price, comfortable
9.3
It was great!! The staff are really friendly and helpful, the room is very very comfortable and the location is great!
Lydia N. Groups Singapore, April 17, 2015
AWESOME!

Location, Staff and Cleannnn!
10
Heri S. Business travelers Singapore, April 15, 2015
Good

Stay
10
Shaliza M. Families with young children Singapore, April 13, 2015
Great staff!

Cleanliness. Promptness of staff. Different food options for breakfast.
9.3
Wonderful!

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Customer Reviews - PARKROYAL Serviced Suites Kuala Lumpur, Kuala Lumpur

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