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Patong Merlin Hotel

44, Thaveewong Road, Kathu District, Patong, Phuket, Thailand (Show on map)

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Patong Merlin Hotel Phuket - Swimming Pool Patong Merlin Hotel Phuket - Swimming Pool Patong Merlin Hotel Phuket - Lobby
Area: Patong Number of Rooms: 448
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
386 reviews

Value for Money
7.2
Location
8.7
Staff Performance
7.5
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.5
Food/Dining
7.7
All reviews (386)
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Tan P. Solo travelers Singapore, January 20, 2013
Nice hotel with beautiful swimming pool

beautiful swimming pool
5.7
hotel breakfast is nice. quite a number of food option for consumer to choose and eat. food from western type to chinese type is nice and tasteful. customer service in the front desk is not good. the first day i arrived to the hotel for check in, as i have indicated hotel transfer is required in the agoda form, but there is still condition stated that consumer is required to call up and arrange with the hotel for the transfer. my friend called up them and was told that it will be better for us to arrange our own public transport to the hotel upon checked out from phuket airport as it will be much cheaper, thus we followed their advise. when we reached the hotel, the customer service staff in the front desk told us that they have arranged the hotel car to pick us up from the airport and wanted to charge us for this service. i tried to explain to them that we called up the hotel and was told to arrange our own transport, the staff replied us with a ver fierce tone and said that they followed the request in my form and have arranged and thus charges is required. i told them that they should aleast drop us a email to acknowledge my request so that we have a common understanding and we will wait for their pickup at the phuket airport, but no call and no email from them, how are we going to know that we actually need to wait for their transport? after a fierce arguement, they finally decided to void the charges. i am very unhappy the way they do thing.
Melanie W. Couples Canada, January 18, 2013
nice garde, pool area

pool area
7.3
Overall we enjoyed our stay at the Merlin. It was close to the beach and markets but not as crazy busy as furher down the road. My experience on the last day was horrible and I would never stay there again because of it. I was told it would cost me 75 baht to call a toll free number, so I did. They when i got off the phone the cranky front desk girl said no it was 75 baht a minute so it was 450 baht. I was not happy but there was nothing you could do but pay it.
Amanda M. Couples Australia, January 17, 2013
Not 4 star

location
4
Online photos must have been very old. Hotel was a quite run down, with dirty looking pool. For the cost we were expecting much better.
Sergio I. Families with older children Australia, January 11, 2013
Great location great hotel

Easy walking to the centre, beach, restaurant ,shopping
8
We had a good stay swimming pools where great, fantastic breakfast, very nice staff, good value
Matthew M. Solo travelers Australia, January 7, 2013
Very big Hotel friendly staff

Big rooms, many many pools to choose from
8.3
the staff were just great, the breakfast had a hige varity of cuisine. the hotel was not to close to night life, but close enough to walk there and a 200 baht tuk tuk home (or a 40 baht motorbike taxi, if you are game)
Nightlife Tip: It is to far from Bangla road to walk home in the early hours of the morning, beware lady boys. Just pay 200 baht for the tuk tuk to your door!
Ian M. Couples United States of America, January 7, 2013
Beautiful hotel, but room issues were a problem

Beautiful hotel grounds and close to the beach
7.3
Biggest negative was the WiFi was a bit expensive. Being on the ground floor, in the mornings the shower would fill with water and drain very slowly leaving me to stand in my own bath water. Other than that, the hotel staff was courteous and the hotel was beautiful and otherwise well maintained.
Restaurant Tip: Marco Polo Italian restaurant
Ka K. Couples Hong Kong, January 4, 2013
Great location but very old decoration

Nice pool
7
The hotel needs renovation as it is quite old in terms of the hardware.
David J. Couples Australia, December 27, 2012
Nice hotel in good location.

Rooms we stayed in recently been upgraded.
6
Overall our stay was pleasant enough and the staff were mostly attentive to our needs. One complaint I do have is the internet as it was intermittently working and it seemed to take forever to resolve the issues which made the business I had attend to very frustrating.
Colin C. Solo travelers Singapore, December 23, 2012
Great location to all places.

3 swimming pools, big rooms
7.3
The hotel is located to all eating places, shopping and entertainment. It is also a step away from the famous Patong beach. You can either go to any of the 3 swimming pools or just step out to the beach for a day of sun and relaxation.
Adi K. Couples Israel, December 17, 2012
Great hotel, lovely rooms, excellent location

Liked the pool, room service, staff very wellcoming, Spa is great
10
Very nice hotel, definitely will come back to stay there.. Very nice breakfast
Restaurant Tip: Visit a restaurant called wine connection

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Customer Reviews - Patong Merlin Hotel, Phuket

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