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Very good 7.7
Based on 2625 reviews

Recent customer comments

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Very good

based on 2625 reviews
  • Cleanliness 7.6
  • Facilities 7.2
  • Location 8.8
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for money 7.7
  • Food/Dining 7.4
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Richelle W.
February 25, 2013
great resort
great service
great resort in good location,clean and tidy rooms friendly staff and two big pools.Highly recommend

Rob H.
United Kingdom
February 19, 2013
Not bad value
The hotel is ok, and for the price not bad value. Breakfast was Very busy, and the service sufferred as a result. The food was disgusting and the queue was very long. The service at the hotel bar was aweful. The staff were totally clueless, but more annoyingly inattentive despite the fact there were only 3 people in the entire bar.

Liam D.
February 17, 2013
Huge hotel, but extra charges for everything.
Central location. Close to beach and shopping
I was rather annoyed having to pay to use the in-room safe, as well as extortionate prices to use the hotel's wifi. Every other hotel has free wifi for guests, and free safes. The rooms were average. Nothing too special. The Indian tailor's shop right in the middle of the hotel was annoying, as every time you walked past to get out of the hotel, you were harassed to buy a suit or other clothing. The breakfast was quite extensive and nice. The pool and other facilities were also quite good.

February 16, 2013
Great location but a little old
convenient place and helpful staffs
Nice hotel service and they arrange us upgraded rooms. The location is quite good and near the main street, so we can enjoy the peace in the surrounding crowded environment. However, the breakfast is not satisfied due to the food and the service.

February 16, 2013
great location but a little old
good location with helpful staffs
The location is very convenient to the main street, and we can enjoy the peace in the surrounding crowded environment. The staffs are helpful and they upgraded our rooms efficiently. However, the breakfast is not satisfied and almost no service.

Carmen G.
February 14, 2013
Big hotel and big Rooms
Central Location in Patong
We did spend 2 nights in this hotel, with very big and confortable rooms, located close to patong beach so conveninet for who likes Patong nightlife. The only thing they don't have free wifi in room as the others we went before, they only give u free wifi in restaurant area.

Li J.
February 14, 2013
Lovely and great location
Great location and the sport facilities are best choice for relaxing and holidays
We enjoyed the stay in Patong resort. I like to swim and play tennis too.It's close to the shopping center and easily to buy gift for family memenbers.

Simone L.
United States
February 13, 2013
Terrible Service
Pool was okay
There are wings to this hotel - which is odd because it doesn't really seem THAT big. Room service got my order wrong. When I called to have them fix it - they didn't - just said it was fine. The manager refused to remove the charge from my bill. I also needed to extend my stay and they had no rooms available. While that's fine, I asked if they they could help me find other accomodations - they had no suggestions and were not at all helpful. They just kept saying sorry. The lobby is old and worn. The room was fine - bathroom was huge. Pool outside my room was small and only okay. There are a lot of Europeans and Russians there - not sure what the draw is.

Wade D.
United States
February 12, 2013
Rude staff and You Pay to Use Room Safe!
Near Bangla Road
The staff downgraded my room at my request to be closer to my friends but asked if I would be able to get breakfast included in the downgrade as I am still losing money on the room switch. The staff and manager dont know what hospitality is. The manager blows me off saying its out of his hands, and says I can pay 300thb each day. After not budging I say fine im tired of arguing I say I can find 50thb breakfast around the corner anyways as I am an expat and live in north phuket. He says "sure whatever, good luck with that" and he walked away.... How rude! That manager deserves to be fired. Second problem was with the Safe. There is a safe in the room but you have to pay money everyday to use it. Paying $100 a night with no breakfast... cant they budge on the safe to protect your valuables? Last problem was with the internet.... Charging $15-20 per daily use is outrageous! I encourage everyone to purchase the local hotspot wifi at less than $1 per week! Yes, local wifi across the island is 25thb per week! This hotel likes to charge an arm and a leg for everything possible. Not coming back ever again!

Clement L.
February 12, 2013
Wonderful hotel and friendly staff
Clean, spacious, neat, well organised room and facilities
i had a wonderful stay at patong resort. everything that you would expect to find at a very good hotel,you get it right here. fabulous room, very clean and neat. great selection of amenities and food outlets. located right smack at the heart of patong activities, right in between the 2 most popular streets in patong. easy access to beach, shopping, entertainment, night spots,and eateries.