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Recent customer comments

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based on 1346 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 8.5
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.3
  • Food/Dining 6.6

Lay L.
November 18, 2015
Great Place to stay
Clean, spacious and good location
The apartment hotel was clean, spacious and comfortable. The location is very convenient, a short walking distance to Melbourne Central and the Victoria market. Good wifi connection

Karyn C.
November 15, 2015
Good hotel but lack good customer service
Pillows location breakfast
Good things were location, great breakfast and ok sized twin room. No opening windows and gets too hot without airconditionong going constantly. Parking is expensive (cheaper across the road at Wilsons wknd rate) and they don't bother to let you know until arrival that they don't have any left even if you request it weeks before! I found staff at front desk less than helpful, no one available to help with luggage either. They also did not have us registered for breakfast, which was paid for so we had to wait around till they organised it. Overall a nice hotel with very lacking customer service :( won't be staying again.

Stella Y.
November 13, 2015
Cosy and clean hotel!
The staff gave a free upgrade to a 2 bedroom apartment for me. Room was very cost and clean. Also, it it very accessible to the CBD areas. Would definitely recommend this to my friends!

Ricardo S.
November 12, 2015
Location, comfort
Location, comfort, great staff
Awesome stay, nice hotel with very good location, the free tourist tram can be taken just one block away. The size of the room, the cleanliness, the comfort and the customer service is very good. I would recommend this hotel to anyone, best value for money.

November 12, 2015
Hotel review
Water shower, location considerable satisfy & WIFI.

Natasha Z.
November 10, 2015
Excellent value.
Comfortable, clean, convenient

Roni R.
November 09, 2015
Excellent choice
Good and easy to go every where in city

Julie H.
November 07, 2015
Excellent location
Location, happy hour and room
Our stay was wonderful.I would recommend this hotel to others.The only thing that wasn't great was the uncomfortable pillows, way too hard

Tse T.
November 02, 2015
fantastic stay
* good location, knowledgable staff and comfy room

October 29, 2015
Room condition, staff and location