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Recent customer comments

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based on 1346 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 8.5
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.3
  • Food/Dining 6.6

David H.
April 21, 2015
My room was large and clean. It had all that I needed. The staff were very helpful
My stay was short, only one night and the following morning. However it was pleasant because the staff were so helpful finding me taxis and buses, and directing me to restaurants late at night. The room was large and clean, and breakfast was great at $19. Well done Pegasus, I will be back

Quoc N.
April 20, 2015
Good Hotel
Location, Comfort, Cleanliness

paul C.
April 19, 2015
Good Location and value for money
Locations and value for money and the quality of the rooms and hotel in genreal
Very quick stay and very much enjoyed despite not having the time to take it all in All good only negative was the lifts Took an eternity

Maria B.
New Zealand
April 17, 2015
Happy travellers
Location, cleanliness, food, amenities
No serious issues experienced, though I would like the staff to be more helpful and more friendly.

Cheryl N.
April 14, 2015
Good service & value for money
Breakfast, Location and Comfort of room
My partner and I enjoyed our stay. The room was comfortable and it was good having kitchen facilities. Housekeeping could be more attentive as the tissue box was not replaced when it was empty. Front desk staff were knowledgeable and very helpful.

Leanne R.
April 11, 2015
Loved the pool
Pool beds and quietness

daniel Z.
April 11, 2015
very happy with my stay
hotel was close to everything
staff were very was clean.bed was very comfortable.breakfast was amazing

April 11, 2015
Generally ok with big rooms for improvement,
Desk staff friendly, helpful, adequate staff to help out. Aura of Cleaniness. Near facilities eg banks, tourists attractions, major shops, eateries.
Generally ok. Improvements in cleaning rooms beyond changing sheets, towels n refilling supplies. Tables not tidied up. Plates not washed. Rubbish bins not cleared daily. More effort needed for the one toilet meant for four; eg shampoo, bath soap bottles not enough n not refilled. Cake soaps not cleared. Breakfast dishes the same for whole period of stay. Fried eggs burnt.

Takernglap K.
April 10, 2015
Good hotel for business
Location, Staff and Breakfast
The hotel location is quite good since most of places are in walking distance. The shopping center, restaurants, minimart and shops are not far from the hotel. The room is clean and big enough for 2 people but I think the bathroom is too small. I like breakfast here as well since there are more choices for you to choose and fresh. Their staff is friendly and keep smiling and very cooperate with your requirement.

Gail L.
New Zealand
April 10, 2015
Excellent location. Friendly helpful staff. Clean
Very quiet, great pool, friendly staff
Excellent. Would stay there again next time we are in Melbourne. Trams were very close and walking distance to main shopping/business area of Melbourne and Central Train Station. Not sure why people have previously complained about the slow lifts - we had absolutely no problem at all. Staff were very friendly and helpful.