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Peninsula Excelsior Hotel

5 Coleman Street, Marina Bay, Singapore 179805

Recent customer reviews

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Very good

7.5

based on
8586 reviews

5528 reviews in English

Value for Money
7.2
Location
8.7
Staff Performance
7.4
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.6
Food/Dining
6.6
All reviews (8586)
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Siu L. Business travelers Hong Kong, July 24, 2013
Convenient

Friendly, convenient, free wi-fi
7.7
The receptionist was very friendly, considerate. The room is clean and spacious.
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Anectus J. Families with older children Australia, July 23, 2013
Comfortable centrally located closer to shopping

Grate view of Marina Bay Hotel, Comfortable large Room, Fast Room Service
8.3
Excellent Hotel can recommend to anyone Family or Business. It is Centrally located and closer to Public Transport. Room service and Food was great. Laundry and other services were good.Closer to major shopping areas and adjoining to the Digital Mall. Many restaurants at walking distance.
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Siu L. Business travelers United Kingdom, July 23, 2013
pleasant

friendly, centrally located, comfortable
9.3
The front desk staff are friendly and the room was comfortable
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Siu L. Business travelers United Kingdom, July 23, 2013
pleasant

convenient, friendly and relaxing
9.3
The frontdesk staff were friendly and the internet was good.
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Witold C. Business travelers United Kingdom, July 23, 2013
Value for money

Location, room size and familiarity
6.3
Everything about my stay was fine, except for one thing - the pillows were hard and lumpy, making sleep quite difficult to come by. The room was large-sized, with huge windows, the bathroom perfectly adequate, a varied selection of tv stations were available and internet access was consistent and of a reasonable speed. I did not use the in-house F&B options, but there is a good Spinelli's Coffee outlet in the lobby area at ground level. Location is excellent, being close to the Central Business District and with many restaurant and shopping options in the immediate vicinity. Good value for money.
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Mee C. Families with young children Malaysia, July 23, 2013
Short stay hotel

Good housekeeping service, room with a view and clean bathroom
5.7
Not well. Check-in took a long time with sulky staff. There was so much hassle and time wasted over parking and programming of the autopay card for S$12 per overnight parking. The manual press-button hair dryer short-circuited a number of times and caused the bathroom to black-out. So much so, the gracious housekeeping staff offered to stand outside our room till I was done drying my short hair (and it took less than 5 minutes). Seems hotel guests are expected to off the appliance every few seconds.
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Jared S. Couples Philippines, July 22, 2013
I love peninsula excelsior hotel

Service, clean, pool
8
I definitely enjoy my stay! Great view. Great food. Nice people!
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Xuan C. Families with young children China, July 22, 2013
good

considerate for privacy, clean, best location
9
considerate for privacy (check-in counter and lift location), clean, best location Greate
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Siu L. Business travelers United Kingdom, July 22, 2013
nice and relaxing

friendly staff, fast internet, relaxing
9.3
The front desk staff were friendly, the room was clean and tidy, it was a ralaxing stay.
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Subashchandran S. Families with young children Sri Lanka, July 22, 2013
Good

Location, room size, friendly staff
8
Stayed for 3 nights. We were upgraded to a family room and offered a discount on the breakfast buffet. Good size rooms by Singaporean standards. Bath mats and shower curtains went missing after 1st night stay! Repeated requests made to Housekeeping department, were ignored. After 2 adults and a child have showered, the bathroom floors were flooded with water. It was disgusting to return to a filthy bathroom after a long day in the heat. WARNING: Do not approach the concierge desk if you see an Indian guy with a rather large moustache! He will rip you off by arranging tours with his contacts for 4 or 5 times the actual cost. No - it’s not a racial ‘thing’, we are also Asians. Other concierge staff are exceptionally professional, knowledgeable, and helpful.
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