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Peninsula Excelsior Hotel

5 Coleman Street, Marina Bay, Singapore 179805 (Show on map)

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Formerly : Excelsior

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Peninsula Excelsior Hotel Singapore - View Peninsula Excelsior Hotel Singapore - View Peninsula Excelsior Hotel Singapore - Swimming Pool Peninsula Excelsior Hotel Singapore - Swimming Pool Peninsula Excelsior Hotel Singapore - Coleman Cafe Peninsula Excelsior Hotel Singapore - Ballroom Peninsula Excelsior Hotel Singapore - Fitness Room
Hotel Area: Marina Bay Number of Rooms: 600
Free Wi-Fi

Recent customer reviews

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Good

7.5

based on
410 reviews

Value for Money
7.2
Location
8.8
Staff Performance
7.3
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
6.6
Groups (410)
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Judy M. Groups Australia, April 7, 2014
one bad thing after another

nice pool
4.7
After a long trip we had to wait until after 2.30pm to check in and had to keep asking if our rooms were ready. Finally the rooms were ready, asked for a bucket of ice, it came in a metal jug that you had to tip up side down to get the ice as your hand would not fit in the jug. My room key kept deactivating its self and everday I had to go down to the desk and had it reactivated. One day the battery went in the door so I had to wait for maintance. I came home from a long day out and my room was not done, I told the house maid that I will go down for a swim and when I came back it still was not done, I told her that I would sit down stairs for 1/2 hour and when I came back she still had not started 1 1/2 hours I waited for my room. Then for the second time my door would not work because the battery went flat I had to changej rooms the day before I left to a smaller room. When my friends said to the front desk about compensation they all thought it was funny and smiled. I was offered a cup of tea or coffee or a glass of water. This should have been a great place to stay close to everything that you need but the fact that I spent more time at the front desk I was not happy. PLEASE BUY ICE BUCKETS THEY ARE NOT THAT EXPENSIVE
Nattha B. Groups Thailand, March 30, 2014
in smoking room

nothing i not recommend this hotel
3.3
this hotel is so so badddd .i book 2 bed &non smoking but i got 1bed & smoking floor. when i asked them for changing the room they say i'm not mention about bed&smoking they change the room to 2 bed but smoking floor when i say the room smell smok they send the maid to spy that can not get rid of the smell.my friend was allergic to any strong smell so that night she caught a lot (i don't know before that she is allergic to this!!).so next morning i'm ask them again underling my friend was allergic and i book2bed and non smoking.this time i got the room i want .i recommend you not booking hotel ¬ choose this hotel penninsula exercior ,it very suck for sleeping in the smoking room!!!
Kashinee V. Groups Mauritius, March 19, 2014
Horrible, old, worst customer service ever

its near train station
3
It was a horrible experience even though I had booked the premier room.worst customer service both with the ladies at the counter as well as house keeping. They were rude.they don't understand English. Everything is old and doesn't work. It's jist horrible.i don't recommend it to anyone.
Gerwin J. Groups Philippines, March 10, 2014
Centrally-located, Clean and Polite Staff

Clean, View, Location
7.3
The staff we all polite and fast attending to our needs.
Pongrat K. Groups Thailand, February 16, 2014
Good location

Fitness, Staff and Internet
7.7
Location is the best for us due to 2 minutes to MRT City Hall Station. Our stay is OK with room. I like fitness with pool and sauna free of charge to guest. Only one our inconvenience, breakfast not included. Not many food courts or restaurants surrounded here. We have to make a good plan for breakfast.
Li H. Groups China, February 1, 2014
Good location, Nice Food, Easy to take MRT

Good place, Reasonable Price, Nice food
10
It's my second time to visit with my family here. This time we totally 9 people for here. Free wifi with nice and good service. They upgrade my room to beach front! Fantastic. I love here. Come to batam, must choose here~
Lauren A. Groups Australia, January 27, 2014
Great hotel in a great location!

Location location location!
8.3
We were very fortunate and received a free upgrade to the club rooms. Worth every cent. We had a view of the marina bay sands which was great! Two swimming pools one with an infinity edge. We didn't have breakfast included and was a bit pricey but they seemed to have a good variation.
Kanintorn S. Groups Thailand, January 17, 2014
City centered hotel near city hall MRT

Good breakfast convenience for travel and near sightseeing
6.3
I just little disappointed with the hotel in many reason. Firstly, we waited for our room nearly 45 minutes despite we arrive at hotel at 2 PM. Moreover, I was upset with WIFI signal, it was very poor signal and could not do anything via internet. However, the breakfast was acceptable and delicious. The room quite old but in good cleanliness.
Kasey C. Groups Australia, January 7, 2014
Crap. I didn't enjoy my time in this hotel.

Nothing.
3.3
I would not stay there again. Staff were rude and useless. I was charged $20 for printing and using the business centre..that's daylight robbery!
Cindy C. Groups Indonesia, January 2, 2014
Great location hotel.

Location, Location and Location
7.7
The location is very good. Less than 5 minutes from City Hall MRT Station. The room is quite big. But it took forever to checking-in, maybe its due to peak season. The staff are very friendly.

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Customer Reviews - Peninsula Excelsior Hotel, Singapore

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