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Pepperclub Hotel & Spa

Corner of Loop and Pepper Streets, City Bowl, Cape Town, South Africa 8000 (Show on map)

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Area: City Bowl Number of Rooms: 210
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
4 reviews

Value for Money
7.5
Location
7.0
Staff Performance
8.5
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.0
Food/Dining
7.0
Solo travelers (4)
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Hildegard L. Solo travelers South Africa, October 27, 2013
Disappointing

Close to shopping and restaurants and decent size room
4.3
I was very disappointed with this hotel. It is a 5 star hotel but it is not as good as other, similarly priced 5 star hotels in Cape Town. I have also stayed in 3 and 4 star hotels in Cape Town better than this (and cheaper). Even though it is centrally located, it is in a very noise area with night clubs and restaurants across the street which is noisy until the early hours of the morning. Decor is very hotel chain like. Towels in the bathroom were worn and washed out. Turn down service is literally only turning down the linen (no slippers or lay out of bathrobe) and a bottle of water is provided, not even a mint, biscuit or chocolate. It has small self catering kitchen with a kettle, microwave, oven and toaster. However, except for two mugs, two teaspoons and 2 glasses, no crockery, glassware or cutlery is provided which makes the kitchen facilities useless. The tea and coffee facilities provided does not even include a rusk or biscuit which is usually standard with even 4 star hotels. Rubbish bin in the room was broken. The toilet had an unpleasant urine smell when I took occupation of the room and it remained for my whole stay. When ordering room service, they did not provide all the necessary cutlery for the meal and I had to reuse my soup spoon for dessert. Food was not bad but quite ordinary. Staff was friendly but the service wasn't great. I ordered toast at breakfast which never arrived and I eventually gave up waiting and when ordering tea, it arrived without milk and I had to prompt the waiter to bring me milk. In my opinion, the accommodation, food and the service are not 5 star quality but rather about 3 star.
N E. Solo travelers Netherlands, October 31, 2012
Nice hotel, comfortable rooms, well equipped gym

well equipped gym, modern amenities
8.3
The hotel is comfortable, modern bathroom, well equipped gym, large rooms
Rainer H. Solo travelers Germany, January 28, 2012
Good business hotel in busy area

Central location and friendly service
8.7
The hotel is excellent for business travelers who want to be in the center of Cape Town and for people who like the busy, and noisy nightlife of Long Street, which is just around the corner. For people who want a quiet hotel then this is not an ideal choice between Thursday and Monday. Nevertheless, a very good hotel with friendly staff and very nice rooms.
Ashley L. Solo travelers Australia, September 22, 2010
Pepper Club Hotel And Spa,
9.7
This customer has only rated this hotel and has not submitted any comments.
 

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