Excellent 8.2
Based on 60 reviews

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About Peppers Airlie Beach

Description

Overlooking the majestic Whitsunday Passage, this 5-star property is the best on the mainland of Whitsundays. Featuring excellent accommodations that are designed by leading architects Gary Hunt & Partners, the resort incorporates a tropical ambience and offers a lavish lifestyle at the same time. Peppers Airlie Beach boasts 102 breathtaking rooms ranging from two bedroom apartments to four bedroom houses - most of them commanding panoramic ocean views. Don't forget to pamper yourselves with a spa treatment on your balcony and indulge in the magical views while relaxing. Just a stone's throw away from the resort, you can explore Australia's best at the Whitsunday Islands by visiting the Airlee Beach and the cosmopolitan seaside village. Further away are the protected waterways, a myriad of islands, and the Great Barrier Reef. All things considered, Peppers Airlie Beach is definitely worth your stay.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • car park

Fitness & recreation

  • fitness center
  • spa

Swimming & soaking

  • hot tub
  • swimming pool [outdoor]

Food & beverage

  • room service
  • restaurant(s)
  • bar
  • vending machine

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours

On-site facilities

  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • shop(s)
  • smoking area

Health and security

  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
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Policies

Special Reception Hours

During February 1 until April 31 every year, reception hours will be as follow:

Sunday – Thursday 07:00 AM to 07:00 PM
Friday and Saturday 07:00 AM to 09:00 PM
Guests arriving outside these hours are requested to contact the property directly 1 day prior to arrival so alternative arrangements can be made.

Breakfast is served from 6:30 AM to 10:30 AM.

Lunch is served from 12:00 PM to 5:00 PM.

Dinner is served from 5:30 PM to 9:00 PM.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00PM
Check-Out Until: 10:00AM
Distance to Airport: 30 km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 3
Room Voltage: 240
Year Hotel Built: 2009
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Recent customer comments

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Excellent



  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.7
  • Location 8.4
  • Room Comfort/Standard 8.6
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.8

Peter S.
Australia
July 15, 2016
Airlie. Sojurn
We needed a restful break as we a re carer's for a 96 year old mother who has decided to live by herself. So, to be able to leave this and my part time work responsibilities was important. The accomodation was spacious, pool cool, but location near centre ofAirlie was great.

Sally G.
Australia
June 10, 2016
Paradise on the hill
Fabulous location. Safe. Quiet and pleasant surrounds.

Sam S.
Australia
June 07, 2016
Cleaning
The room needs a proper clean - frankly it was disgusting the level of dust on counter tops and shelves , the frying pan was filthy and the windows are a disgrace

sarah M.
Australia
April 27, 2016
Peppers
All was great other than the bed, it was extremely uncomfortable so we left exhausted

Kumar G.
Australia
April 01, 2016
Think twice
Aircondition been switched off in the night ,No receptionist after 9pm. Suppose to be a onsite Manager, who doesn't show any interest. But the lady called Candice was good, who is remotely trying to fix the problem. But the manager don't know what he/she is doing. Breakfast was very basic.

Paula K.
Australia
March 17, 2016
WOULD GO AGAIN
The only thing disappointing our room didn't have water views at all.We often stay at Airlie Beach it was the first time we didn't have any view. Loved the pool and dinning area.

Matthew T.
United Kingdom
February 15, 2016
Great location to explore
Very good accommodation, and value for money. We used the shuttle service to get to Airlie Beach and then walked back. Very friendly and helpful staff. Just a shame the pool area is not bigger.

Jean C.
Australia
February 10, 2016
Overall a nice experience
The cocktail passport that gives great specials, the pool and spa and also the buffet breakfast was great
Was overall a great stay although I found a couple of small issues - the bed was probably the most uncomfortable I had ever slept in and was hard as a rock. I found the noise coming from the upstairs apartment excessive with furniture being dragged and banging early in the morning making a sleep in impossible. Their was also a smell coming from the drains that was offensive. The room was beautiful and faculties great though it could of been a bit cleaner. All this being said I would stay again if it was a different bed!

Lisa D.
Australia
October 06, 2015
Nice View / Average Room
The view, the cockatoos & the location
they claim to be five star accomodation, but that was probably 10 or 15 years ago. The rooms were clean enough but a bit dated for something so allegedly luxurious. The staff were friendly and helpful. The highlight was feeding the cockatoos off of the balcony. Overall nothing to complain about.

Kenneth G.
New Zealand
October 05, 2015
Underwhelming
The apartment was spacious enough. The rooms were generally clean. The spa bath was pretty good too.
We checked in and the reception staff were nice enough. Nothing spectacular to note but decent. The hotel is on top of a steep hill. Our room (314) was a walk further uphill from the reception, so lucky we came with a car. Parking was spacious. The alleyway to the room was dark and unattractive - dry gardens with withering plants. The rooms were pretty enough with pleasant design and configuration - but not awfully stunning for an up-market accommodation. The rug in the living space was grubby. The plastic ornamental plant on the dining table was dusty. We rushed to check the view - and what a dismay! The port/sea was completely blocked off by the roof of another building just below us. Trees and shrubbery was our view along with rubbish scattered on the ground below us. Not the view pictured in the Agoda feature we thought we had signed up for. Rang the reception to express our disappointment and see if there was an option for us to move to another room. Apparently not as they were full for the next 2 nights. I asked if we could upgrade to a higher level, i was told the one above us was a 3 bedroom - rather excessive for a small family who still co-sleep with toddler, so the additional cost would have been unjustifiable. We were offered the chance to move to a different room at same level on our last night but we were too tired by then to bother to pack up, unpack and re-pack again the next morning. Basically, do not book rooms 313, 314 or 315 if you are hoping for a memorable Whitsundays vista. This was a disappointment mainly because we had expected more based on the images advertised. Also, seeing rubbish is not something we're accustomed to when staying in up-scale accommodations especially in New Zealand. I also do not feel that management was apologetic enough or at least empathetic enough about our disappointment. Let's just say we won't be coming back to stay at Peppers, though we loved the Whitsunday Islands so will look to stay elsewhere next time.


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