arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 266 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 6.2
  • Location 8.0
  • Room Comfort/Standard 7.0
  • Service 7.4
  • Value for Money 7.4
  • Food/Dining 6.6

Augustine D.
Malaysia
June 06, 2016
Beautiful rainforest but low maintenance for cabin
The rainforest was amazing! I really hope that the cabin was well maintained. Some windows can't be locked from inside and some mosquito net was torn and need to be replaced. Some mattress sheet was not clean and dusty and even got holes. The floor also not being clean properly since I can feel the sand on my feet. No shampoo and towels provided only soap. Please bring your own mosquito coil. It is much better if the resort management carry the guests belonging on their so called golf cart vehicle to the cabin because it was quite far from the receptionist. Please make it as a SOP and I guaranteed it will make a lot difference especially to those big family with small kids. The breakfast was ok. I really hope the resort management take serious action on maintenance and cleanliness of the resorts because I see a lot of potential and the rainforest itself just beautiful!

Hannah F.
United Kingdom
June 05, 2016
.
.

KING W.
Malaysia
June 04, 2016
Toliet
The toilet too bad

Kim N.
Malaysia
June 03, 2016
Expecting to be better, for the price charged
Was staying at treehouse, the overall condition is quite old. Air cond remote controller was not functioning, though the air cond can work when we on the switch. Hot shower was good. No hair dryer. No shampoo or shower gel, but only soap. Room cleanliness could be better. Hopefully the room could get some upgrade. Breakfast was okay, but some foods tasted terrible.

Chee C.
Malaysia
May 17, 2016
Could have been better
We loved the treehouse. It was a lovely stay. I liked the view and the settings of the treehouse. Waking up with the sea breeze definitely makes me feel a lot contended. However, I think it would be better if: 1. There will be staffs to help to transport our luggage with their kinda like Golf Cart vehicle. I believe we can request, but it would be best if it's an SOP services since the treehouse is not exactly very near to the receptionist. With the price that we pay, it should be made available. 2. No shampoo was provided, only bath soap. So please bring your own. 3. Cleanliness of the Feeding Tree cafe (for breakfast). The cups are all stained. But the food was lovely. It would be better if some fresh fruits were provided though. All in all, this place is lovely, but it can do better with the price they are charging. I will come back again if I'm returning to Kuching.

Chong C.
Singapore
May 10, 2016
Par 1
Nothing to comment with this kind of service

JULIANA H.
Malaysia
May 06, 2016
Great Retreat especially to those who love natural and outdoor activities
Surely will come back and introduce to friends

Wong W.
Malaysia
May 03, 2016
nice experience
nice experience to be surrounded by mother nature. would be better if cleanliness can be further improved.

Ting I.
Malaysia
May 03, 2016
Feel Relax
Staying at Cabin 2, luckily not far from the reception with elder and young kids, good place for relax and enjoy the greens, tree house the best view. breakfast was ok. staff was very friendly.

Peter B.
United Kingdom
April 21, 2016
Two 50+ adventurers
We stayed in a cabin with a fan but air con would have made so much difference. We weren't looking for and didn't expect luxury but a degree of updating is definitely called for. Must say, we were pleasantly surprised at the quality of food both at breakfast and dinner. The marked trails were excellent but extremely demanding in the heat and humidity. The nearby beach was lovely to cool off.