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Recent customer comments

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Very good

based on 269 reviews
  • Cleanliness 6.9
  • Facilities 6.4
  • Location 8.0
  • Room Comfort/Standard 7.0
  • Service 7.4
  • Value for money 7.4
  • Food/Dining 6.6

PEI T. from Malaysia
Families with young children
Stayed one night in June 2016
Booking again.
Reviewed June 06, 2016

PEI T. from Malaysia
Stayed one night in June 2016
Holiday in nice place
No Comment. I will booking again.
Reviewed June 06, 2016

Augustine D. from Malaysia
Families with older children
Stayed 2 nights in June 2016
Beautiful rainforest but low maintenance for cabin
The rainforest was amazing! I really hope that the cabin was well maintained. Some windows can't be locked from inside and some mosquito net was torn and need to be replaced. Some mattress sheet was not clean and dusty and even got holes. The floor also not being clean properly since I can feel the sand on my feet. No shampoo and towels provided only soap. Please bring your own mosquito coil. It is much better if the resort management carry the guests belonging on their so called golf cart vehicle to the cabin because it was quite far from the receptionist. Please make it as a SOP and I guaranteed it will make a lot difference especially to those big family with small kids. The breakfast was ok. I really hope the resort management take serious action on maintenance and cleanliness of the resorts because I see a lot of potential and the rainforest itself just beautiful!
Reviewed June 06, 2016

Hannah F. from United Kingdom
Families with young children
Stayed 3 nights in June 2016
Reviewed June 05, 2016

KING W. from Malaysia
Families with young children
Stayed 2 nights in June 2016
The toilet too bad
Reviewed June 04, 2016

Kim N. from Malaysia
Families with young children
Stayed one night in June 2016
Expecting to be better, for the price charged
Was staying at treehouse, the overall condition is quite old. Air cond remote controller was not functioning, though the air cond can work when we on the switch. Hot shower was good. No hair dryer. No shampoo or shower gel, but only soap. Room cleanliness could be better. Hopefully the room could get some upgrade. Breakfast was okay, but some foods tasted terrible.
Reviewed June 03, 2016

Chee C. from Malaysia
Stayed one night in May 2016
Could have been better
We loved the treehouse. It was a lovely stay. I liked the view and the settings of the treehouse. Waking up with the sea breeze definitely makes me feel a lot contended. However, I think it would be better if: 1. There will be staffs to help to transport our luggage with their kinda like Golf Cart vehicle. I believe we can request, but it would be best if it's an SOP services since the treehouse is not exactly very near to the receptionist. With the price that we pay, it should be made available. 2. No shampoo was provided, only bath soap. So please bring your own. 3. Cleanliness of the Feeding Tree cafe (for breakfast). The cups are all stained. But the food was lovely. It would be better if some fresh fruits were provided though. All in all, this place is lovely, but it can do better with the price they are charging. I will come back again if I'm returning to Kuching.
Reviewed May 17, 2016

Chong C. from Singapore
Stayed 2 nights in May 2016
Par 1
Nothing to comment with this kind of service
Reviewed May 10, 2016

JULIANA H. from Malaysia
Families with older children
Stayed one night in May 2016
Great Retreat especially to those who love natural and outdoor activities
Surely will come back and introduce to friends
Reviewed May 06, 2016

Wong W. from Malaysia
Stayed 2 nights in June 2015
nice experience
nice experience to be surrounded by mother nature. would be better if cleanliness can be further improved.
Reviewed May 03, 2016


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