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Pestana Chelsea Bridge Hotel And Spa

354 Queenstown Road, Chelsea - Kensington, London, United Kingdom (Show on map)

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Area: Chelsea - Kensington Number of Rooms: 216

Recent customer reviews

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Fantastic

8.4

based on
196 reviews

Value for Money
8.3
Location
7.6
Staff Performance
9.0
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.5
Food/Dining
7.6
All reviews (196)
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Cammy M. Business travelers China, December 13, 2013
I love this hotel!!!!

Amazing Service, Clean room and Large Size
10
I have been staying in this hotel for many times. Everything is great and make me want to come again!
Cammy M. Business travelers China, December 12, 2013
Sevice is amazing!

Restaurant, breakfast and room Size
10
Brian F. Couples Ireland, December 8, 2013
A very pleasant experience

Staff,Comfort and Convenience
9
A very enjoyable stay in a well run hotel with great staff.Good value for money.
Cammy M. Business travelers China, November 24, 2013
Nice restaurant and good service

food are great. Location is excellent and room is tidy and clean.
10
Christina B. Couples Australia, October 4, 2013
Great hotel.

Opposite Battersea Park, friendly staff and good sized rooms.
7.3
This is a very good hotel. The room was very clean and fresh and a good size. Whilst the closest tube stop is a long walk by London standards (approx 15 minutes), there is a good bus route at the front door and the walk into Chelsea is lovely. This hotel is close enough for you to easily enjoy London but in a part of town that is lovely and quiet. We would stay here again.
Tim T. Families with older children Australia, September 17, 2013
Visit to London

Friendly staff, large rooms, excellent breakfasts
9
Excellent hotel, attentive and friendly staff. Good value. Close to bus
Frances N. Solo travelers Singapore, August 19, 2013
Comfortable hotel near Battersea Park

Spacious room and modern decor
8.7
Staff were helpful, good variety of breakfast, wifi is chargeable in room but free in lobby. Far from tube station so either walking or bus are the only way.
Frances N. Business travelers Singapore, August 17, 2013
Comfortable room

Room, design, space
9
Very nice experience with good service. Nice neighborhood close to Harrods and Sloane Square. Nice walk on Chelsea bridge road. Room is spacious and quality
Frances N. Business travelers Singapore, August 14, 2013
Great room with comfortable bed and gym facilities

Well equipped gym. Great breakfast with good variety to choose from.
9.7
Very nice customer service. Not near tube station and no wifi. Room is very well designed and comfortable.
Jodi J. Families with older children United States of America, August 14, 2013
Pestana Chelsea Bridge: Not Worth It

Rooms were a good size and were clean; lobby was nicely decorated.
4.7
We stayed at the Pestana for 2 nights. For a hotel not at all that convenient to the city and therefore competing both in price and quality with many centrally located hotels, it lacks in many areas. One, service was poor and dismissive. For example, on our first night, after a very long day of sightseeing, walking, and the Tube, my daughter and I decided to eat in. The restaurant was, however, closed at 9:30 in the evening, so we went to the bar. There were 3 waiters, and 3 other tables with people. It took us nearly 20 minutes to get someone to take our order, in part because the waiters and waitresses were chatting with themselves and others. The menu offerings in the bar also were really poor. We ended up having the "soup of the day with fresh baked bread," which ended up to be canned mushroom soup with, literally, a stale roll on the side of the plate. Two, the food overall was pretty bad. Having just stayed 5 nights at the Pullman St. Pancras, the Pestana's breakfast buffet was desperately sad by comparison. All the rolls and croissants had been reheated in a microwave (I bake so I know this) and were not only stale but also now hard as rocks. There was no cut fruit at breakfast; the eggs were cold; and the cereal offerings very few. It was far more of what you might expect at a highway hotel. And it wasn't cheap. Third, the hotel *charges* its guests for Wifi. And when you pay the equivalent of $20.00 US for a 24-hour period of Wifi, you may only use it on ONE device at a time. On this trip alone, we had stayed previously in 3 hotels, including the Pullman and two in France and EACH offered free Wifi. I got the feeling that at Pestana, every transaction was a chance to get money out of the guest. Finally, in what has to be a relatively new hotel of its size, the "fitness" room was not even the size of a guest room. To call yourself a hotel and spa, and to offer a fitness room of such poor quality is desperately misleading. I would not stay there again.

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