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Excellent 8.8
Based on 24 reviews

Recent customer comments

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Excellent



based on 24 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.0
  • Location 9.4
  • Room Comfort/Standard 9.0
  • Service 9.3
  • Value for Money 8.4
  • Food/Dining 7.6

Gemma S.
Australia
February 27, 2015
couples hideaway
private, quiet, relaxing
wonderful, possibly too short as we only had one nights stay, the little breakfast hamper was delivered to the room in the morning, very cute. and the staff prepared gluten free and dairy free options for us.

Tyrone H.
Australia
February 04, 2015
great stay
the serenity, the peacefulness and the staff were very happy
I very much enjoyed my stay, staff were very friendly, food was delicious, and room are very nice

keisha G.
Australia
January 20, 2015
over ratted
customer service and the two person spa.
Didnt stay the night but kind of glad we didnt.

Raven D.
Australia
January 12, 2015
great romantic spot
privacy, quiet, romantic
We had a wonderful stay here and enjoyed the bath and the massages. The food was very small servings but was really yummy. We really enjoyed our time for the night we were here. The dvd player died and the fridge squeezed all night till I turned it off, but the amazing location, staff and service far outweighed this. We will stay again.

Diana N.
Hungary
January 02, 2015
Best romantic getaway
Inside spa, balcony, the vibe of the place
It was an amazing experience and a great getaway for couples. The inside spa was perfect and all the other facilities in the room were great. Also great customer service from reception.

Chan Y.
Singapore
November 20, 2014
Private, secluded resort
Quiet, relaxing, in the middle of the rainforest.
We stayed only for a night. Price is a little high, but if you are someone that is looking for a relaxing getaway, you can consider this hotel. Near to town area, gallary walk, but need a car to get around. This seems to be the best "luxury" hotel in Mount Tamborine area. As we were there quite late, (around 5pm), our keys were placed in an envelope & "taped" to the reception door. Was not expecting that & a notification prior to that would have been great esp since I had left a note during the booking, with my husband's mobile number. Room is big & clean. TV flickers at certain timing & the light above dinning table as well. Otherwise, nice decor. Big spa for us to relax with complimentary wine & chocolate. Carpet on the sofa area is a little dirty thou & do not recommend lying there on it as I got a rash from it after wards. Balcony outlook the rainforest & it's a really nice view & cooling in the morning. Breakfast is served to your doorstep in a cute picnic basket. Overall, a nice place to stay in, nice oriental furnitures. My husband & I enjoyed our stay here although we got "scratched marks" on our arms & legs which we really could not explain what happened.

Rik M.
Malaysia
November 19, 2014
Weekend away
very quiet , great location , awesome rooms
Very relaxing, great place to unwind

Sophie J.
Australia
November 18, 2014
Room was beautiful & staff were lovely. Perfect!
Location. Spa bath. Fireplace in rooms.
Our stay was beautiful! The room was immaculate and had a cozy feeling. The staff were very friendly and helpful to us. The food was delicious and the scenery - perfect! Thank you :)

Karyn S.
Australia
May 11, 2014
relaxing
location location location
Superb

Wade C.
Australia
January 09, 2014
Perfect place to get away and relax
Room, rainforest setting, and location
We had a wonderful relaxing time during our stay, the staff were very helpful and friendy. Only minor comment I would make it the pillows could be better quality.