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2015
Excellent 8.7
Based on 1945 reviews

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Excellent



based on 1945 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 8.8
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2

Aleef P.
Bangladesh
September 27, 2015
A little piece of paradise on earth
staff behaviour, service, amenities and everything
It was amazing !!!! Highly Recommended

Christian H.
Austria
September 26, 2015
Great hotel with average service delivery
Bungalows, Location, Pool
This is a very nice hotel with great facilities. The pool(s) and the bungalows are outstanding. The location and view from the resort is very good, yet a bit remote. A boat is required to get to other places (200 Baht per person per transfer to Tonsai Bay). The staff is friendly but seems very inexperienced and misses attention to detail. Management and their interaction with staff or guests was not visible and could not be felt in the daily delivery of service. The employees (especially Supervisors) cannot speak English well enough to handle guest inquiries smoothly. The quality of food was good but not outstanding. Landscaping was very nice and the overall experience in this resort worth the money if one books a discounted rate via third party travel agencies like Agoda. The indicated rack rates would not be worth the service one receives. I suggest a USD 150 to 200 per day as the maximum rate for this hotel.

Danish D.
Belgium
September 18, 2015
Isolated Relaxation
Beach Access, Pool, Views
Very relaxing stay and nice staff. We went with a 1 year old and there was a nice baby cot. Good breakfast and decent quality food, though not as good as behind the resort in the local village. Only issue is you need to book golf buggies to get to your room as they are far away from the lobby (mostly).

Fadila A.
Singapore
September 10, 2015
Peaceful resort boring for kids many mosquitoes
Clear water tranquil jungle camp feeling
This resort is more for couples elderly for sure not young kids and teenagers the Gym is bad the pool is good but closes early the food is expensive romantic place dark at night many mosquitoes that put me off

Sam C.
New Zealand
September 09, 2015
Carly and Sam
Amazing location #paradise
Amazing stay so chilled out and relaxing!

Cina L.
Hong Kong
August 31, 2015
Lack of professionalism and tourist knowledge
Nice resort huts, beautiful private beach, away from the crowded party central pier, nice and quiet
Hotel stay: August 27-30, 2015 Paradise resort attended by hotel staff with attitude. It is such a shame that the resort has its own very beautiful private beach and nice resort huts, to have such rude and unknowledgeable staffs. They were grumpy at most time, as if with an attitude. The staffs were extremely unhelpful and they didn't communicate between departments (e.g. Simple as check out credit card payment procedures to taxi boats service enquiry would take a long time. We inquired about things to do or see around the island but staffs at the reception or activities centre were not able to provide any sorts of basic tourists info outside their hotel resort.) Only activities/facilities available on the resort were island tours (provided by external providers - excellent service), kayaking (2-hr complimentary with island tour package), a very nice beach (less crowded compared to central pier beach), a small gym, and a nice pool. Disappointing food quality and choices at the resort restaurants (there were three restaurants at the resort but one Thai restaurant was not opened due to low season). Taxi boat to and from the central pier is about 20min away from the resort and costs about THB800 one way (by hotel boat) or THB 1000-1200 by public taxi boat. I would recommend this resort only if you plan to stay on the resort premise and enjoy a nice and quiet ocean view by the private beach. The resort does offer a very nice and tranquil surrounding after all. For us, the quality of customer service does matter and it was the worst hotel service experience we've ever had.

Austin C.
United States
August 27, 2015
Entire staff is RUDE. Never coming back.
The staff completely ruined my experience. Unpleasant and won't be returning.

Willy H.
France
August 13, 2015
Good.
Staff. Pool. Food.

Jeremy S.
Canada
August 07, 2015
Overrated, outdated.
Pool, beach chairs, little else.

Kevin C.
United States
July 27, 2015
Paradise
Beautiful, relaxing, romantic
It was an amazing experience. One I would recommend to anyone.


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