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Recent customer comments

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Very good



based on 2125 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.6
  • Location 7.5
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 7.0
  • Food/Dining 6.5
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Azalea S. from Singapore
Couples
Stayed 2 nights in May 2015
Perfect Getaway from the Bustling City
Food, Privacy, Scenery
The stay was great. Had a good time unwinding with my husband. However, they could have used smaller dining tables for breakfast instead of their existing big sized tables. It's hard for us to settle down and eat as there were no table appropriate for two. Most of them were for 6 or 10 seating. Also, Idk if this has happened to anyone, but one of their staff actualy tried to open our door without any of our consent. We did indicate the 'do not disturb' sign. The housekeeping guy kept knocking, and we didnt want to open anywy.. But he somehow managed to open our door. My husband was very angry but the staff kept asking us if we wanted our room to be cleaned. As mentioned, we did indicate the 'do not disturb'. So this really got me questioning the resort's security. Very disappointed in this.
Reviewed June 02, 2015

Nureen A. from Singapore
Couples
Stayed one night in May 2015
Bittersweet Memory
Great room, friendly staff and good buffet spread throughout each meal
I find the stay very pleasing however, it could use some room for improvement. Example, a minimart in the hotel as the nearest convenient store is way out of the vicinity, a more frequent shuttle service to Malacca town so guest can discover the city with ease, a limousine/car service that can assist guests to places that they wish to go to and perhaps more activities/events since the hotel is located in a very reserved and quiet area. Other than that, all is well. Thank you for the beautiful experience.
Reviewed June 02, 2015

TAN A. from Singapore
Families with young children
Stayed one night in May 2015
Abit disappointed ,room unpleasant smell
Natural green resort .
The bed liner unpleasant smell , my husband feel itch for the whole nite , nothing much to eat and do in the resort .
Reviewed June 01, 2015

Jacky P. from Malaysia
Couples
Stayed one night in May 2015
Jungle feel resort.
Natural lover resort but lack of entertainment within resort.
Definitely is overrated resort. The buffet breakfast are lousy and not the usual YTL hotels standard provided. The YTL management should try and test the foods. However, the resort is quite good for staying relaxation and got bathtub. Good for natural lover. But, no any entertainment or lack of activities. Need to improve.
Reviewed May 28, 2015

ilham K. from Malaysia
Couples
Stayed one night in May 2015
Great hotel in penang
near restauran
Reviewed May 27, 2015

Amir K. from Malaysia
Families with young children
Stayed one night in May 2015
Nice Stay
Room, Spa n Gym
Good
Reviewed May 21, 2015

mohd I. from Malaysia
Couples
Stayed one night in May 2015
Facility is good but the staff is not friendly
Relaxing and comfortable.
Reviewed May 21, 2015

Soh B. from Malaysia
Families with older children
Stayed one night in May 2015
Relax
Rooms, breakfast, swimming pool
Clean, comfort.
Reviewed May 20, 2015

Tong Z. from China
Families with young children
Stayed one night in May 2015
Marvelous
Enjoyable relaxing
Pleasant!!!
Reviewed May 18, 2015

meng L. from Malaysia
Groups
Stayed one night in April 2015
Clean,comfortable
Clean,comfortable
Clean,comfortable
Reviewed May 18, 2015