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Phuket Graceland Resort & Spa

190 Thaweewong Road, Patong, Phuket, Thailand (Show on map)

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Area: Patong Number of Rooms: 600
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
462 reviews

Value for Money
7.6
Location
8.4
Staff Performance
7.6
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.8
Food/Dining
7.7
All reviews (462)
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Carlos C. Couples Brazil, January 17, 2014
very good stay all good

clean big hotel activits
10
Oddny B. Solo travelers United States of America, January 1, 2014
A disappointing tourist trap

Breakfast buffet, breakfast buffet, breakfast buffet
5
The room with two twin beds faced a dirty wall and the windows of the hotels staff accommodations. Beds were uncomfortable. The hotel grounds were kept up. The hotel is showing lots of wear. The hotel charges a lot of extra money for every little thing you can think of. Not enough pool side lounge chairs...people will get up early morning to throw a towel on a chair to "mark" it and then show up 2 hours later. Room service food was terrible, the the buffet breakfast was the best thing about our stay. I paid over $260/night and was sorely disappointed in the overall service and accommodation. I was spending $40-50/meal in Phuket for 2 people versus $20/meal for two persons in Bangkok.
Angeline T. Solo travelers Indonesia, January 1, 2014
Greatly located hotel with great swimming pools

Location, swimming pools and great christmas banquet
7.7
The hotel is just in front of the hype Patong Beach and it has great swimming pools (REALLY GREAT) and free banquet dinner for Christmas eve and New Year's Eve as well as great Belgian beers at the Belgian Cafe with great architectural design. The hotel also has nice gardens and walkways. On the down side, the air-con of the room is freezing even at the setting of 32 degrees Celcius at lowest fan! The staff is not as friendly as expected, and breakfast queue is long with a huge crowd waiting to be fed! Check-in took very long (some 40 minutes!).
Zahra A. Groups United Arab Emirates, December 30, 2013
very large hotel

buffet breakfast-comfey bed - lobby wifi
9
nice staff close to the night life scene close to the beach nice pool great location
Yujoon K. Solo travelers South Korea, December 30, 2013
moderate comport for family stay

Spacious facilities, 3 pools, near the beach
6.7
The facilities are large enough to go around and it has 3 pools. But one of those pools are mainly for pool villa guests. The main pool is crowded with families with kids. The sky pool located on the 3rd floor of main building has nice view but a bit smaller than the size of other two pools. I stayed at the fifth floor of main building which is an older building with no exciting view. However, with last minute reservation, it was a nice hotel to stay. If you are seeking a luxurious and full fledged hotel and resort, you might be disappointed. But you are seeking a moderate resort with good facilities for family vacation, go for it. If you are a single traveler expecting many activities outside of hotel, you may be better off cheaper residence or motel-like hotel.
Angeline T. Families with young children Indonesia, December 29, 2013
Luxurious Hotel with Super Swimming Pools

Swimming Pools, Great (Free) Christmas Eve Banquets and Great Location
9
Our stay was overall great at the hotel. The proximity to the accessible (rockless) beach was great and we love this part most about the hotel. The swimming pools are one of the greatest things about this hotel. The room was comfortable with a nice balcony overlooking the field below at the center of the hotel. There are 3 swimming pools, with two of them laying on the length of the hotel (so they are really loooong! Hence, my daily swimming target: 5 lengths of the pool). My husband loves the Belgian Beer Cafe which has super modern and luxurious architectural feature, and great Belgian beers! However when paying one needs to be cautious if relying on Debit card, the hotel/cafe seems to be able to accommodate only with Credit Cards and not with Debit Cards (even though you're using Visa or Mastercard on the Debit Cards), so cash is the best policy apart from Credit Cards. The Christmas eve banquet was fantastic, the whole array of sumptuous food (including smoked salmon, great sushi bar, and great dessert varieties) that was offered free (yes, free!) for the guests was really great. On negative notes, the hotel breakfast had an industrious feel, as there was a huge crowd of hotel clients, so the queue on the breakfast counters is looong, and breakfast variety of food was just alright, and staff in general was rather lethargic. Checking-in was very long, almost 45 minutes! Luckily the lobby centerpiece sea aquarium got our 3 year-old son entertained. That said, the housekeeping was more efficient compared to other staffs.
Ching H. Couples Hong Kong, December 28, 2013
nice resort with good location

location good, swimming pool is very old, value for money
9
Myong-Jun K. Families with older children South Korea, December 28, 2013
perfect relaxing time it was

swimming pool, breakfast, thai culture experience
9.7
I had the greatest time in Phuket thanks to this hotel.
Shirley B. Couples Australia, December 22, 2013
very enjoyable

servics, location, local people.
9.3
Suhas N. Families with young children Singapore, December 21, 2013
My Kids loved this holiday

Nice Room, good service, nice pool
8.3
It was fun for the whole family, My kids loved the pool and Phuket where they had fun each day. One of the Hotel Staff service was excellent:- Yassin, he took care of our needs very attentively. Kudos for the Hotel management, they have catered for all type of activity regardless of their age...Basically we will be coming back to Graceland Resort and Spa for our next holiday soon.

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Customer Reviews - Phuket Graceland Resort & Spa, Phuket

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