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Recent customer comments

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Very good

based on 406 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 4.8
  • Location 8.4
  • Room Comfort/Standard 8.3
  • Service 7.9
  • Value for Money 8.2
  • Food/Dining 7.1

Gabrielle Y.
United Kingdom
November 13, 2013
Great little hotel in excellent neighbourhood
Good location, large room, comfortable bed
The Mai Hotel is a great little place to stay in Hanoi. Located in the heart of the Old Quarter, it is close to shops, cafes and fun neighbourhoods to walk around and the staff are all friendly, helpful and kind. Our room was very large, spacious and comfortable. Not only was there plenty of space for us to spread out, but the bathroom was also huge and the jacuzzi bathtub was fabulous. The bed was comfortable and we were very happy in this location. The only strange thing was the tiny flatscreen TV which was hung on a wall far from the bed. But that wasn't important anyway (who wants to watch TV when they're in Hanoi) and we were very happy at the Mai.

Abhishek S.
October 16, 2013
Nice staff, Clean rooms
Nice staff, Good rooms, Centrally located
It was very nice experience. Hotel staff was very caring. When we reached hotel, they have informed that they are upgarding our room. they have given mini suite with balcony, which was really a very nice room. We didn't face language problem there because staff can speak english vey well. Overall it was value for money.

Thi K.
October 12, 2013
spacious roon with a big window
Had a good and pleasant time in the Hotel.... My room has a balcony.. , can look and see the street.. Surrounded areas has plenty of food and souvenir..

sam P.
South Korea
September 24, 2013
Very Very Very Nice Hotel
Staffs, Location, Room
1. Very very kind, nice staff 2. Location is perfect. 3. Budget price, feel like 5stars hotel 4. Free room - upgraded PERFECT

moussa K.
September 12, 2013
cheap hotel with a good location
location, staff
The good: centrally located. Friendly staff. The bad: old building in need of renovation. That being said, given the price and the location, it's a good deal for short stays.

September 06, 2013
Not bad for the price
location, price, free wifi
Our stay was pleasant. The room was clean but the design & the hotel itself felt old. There drainage of the bathroom was leaking. So you'll have a wet floor after showering. But no biggie, it's real value for money. I wouldn't mind staying there again.

Rolanda P.
September 03, 2013
Wonderful Staff
Helpful staff, Good Location, Large Room
This was our second time here and we really enjoyed the location of the hotel as it is a close walk to the lake, markets and local restuarants. Phu and the rest of his staff are always willing to help, the staff are what made our stay extra special.

Rolanda P.
August 28, 2013
Very friendly staff
Large room, great staff, good location
When we checked in we were upgraded which is very nice but I found the room to be in a major need for renovation, the breakfast is nothing like the photos and is a little disappointing. Staff are great!

Robert M.
July 02, 2013
reliable and comfortable
the staff, location and breakfast

colm B.
June 22, 2013
Great location, basic stay
Location, value, friendliness