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z 726 recenzji
  • Warunki w hotelu/Czystość 8,2
  • Udogodnienia 7,4
  • Lokalizacja 8,0
  • Komfort pokoju 8,2
  • Ocena pracowników 8,4
  • Wart swojej ceny 8,5
  • Jedzenie/Posiłki 7,2

10 Wendy S.
Australia
13 listopada 2013
Memorable, fulfilling and excellent
Hoan, Nguyen, Anna
My stay at serenity was just that. The staff are incredible, there is nothing that they won't do for you. They are so accessible, friendly, kind and accommodating. I couldn't recommend this hotel highly enough. Although the hotel itself is exemplary, it's nothing compared to the incredible staff that are there for you every step of the way. Thank you especially to Hoan, you always greeted us with a welcoming smile and 'nothing is a problem' attitude. Thank you Hoan, your the best. Kind regards, Tracey

8,3 Pam W.
Austria
15 listopada 2013
Great value, excellent staff and great breakfasts
The lift, friendly staff and the choice of breakfasts freshly cooked to order.
We had our first 3 night in Hanoi at this hotel and also had 2 more nights there. It was the only hotel we stayed in which had a lift. The staff went out of their way to be helpful and they were very happy. I think there were at least 12 different breakfasts including English, French and American. The rooms were quite good and there was lots of hot water, but the best thing was the staff. I can't praise them enough for being such a happy and friendly lot. I would definitely recommend this hotel. It is also located in the old quarter which is very interesting.

8,7 Peter S.
Australia
13 października 2013
Great base to view Hanoi
Central, friendly staff, clean.
Very good loved it. Staff have good English and Chinese. Very good location

10 Kosol S.
Thailand
08 października 2013
Bravo
Excellent service mind, friendly staffs, reasonable price
Hotel located nearby market, staffs are very friendly and excellent service mind. The rate of the hotel is reasonable and service mind are beyond our expectation. Thank you to Mr. Son the manager, Mr..Juan and all staffs for take care our group the best.

7 Andrea V.
Italy
04 października 2013
Comfortable and value for money
Location, comfort and price
Hotel is small but very clean and with nice and attentive staff. Price is also very good

9,3 Alan P.
United Kingdom
02 października 2013
Very friendly staff
Location, staff friendliness and rooms
The staff went out of their way to,find my phone when I left it in a taxi. Thank you

9 Aino L.
Malaysia
24 września 2013
Great attentive staffs
Friendliness, Clean rooms, Near to attractions
It was very lovely, the staffs were so friendly and attentive to our needs. The receptionist even spent some time to explain major attractions in Hanoi and suggesting us how to get there. A budget hotel that is value for money and beyond customer service experience!

8,3 Carol S.
Australia
22 sierpnia 2013
Enjoyed staying at this hotel
Helpful, friendly staff, Nice breakfast, Large Suite
We enjoyed our stay at this hotel and walking around the Old Quarter was a very interesting experience

7,7 Jie C.
Malaysia
15 sierpnia 2013
Friendly staff and good services.
Location, clean and friendly staffs.

8 Robert D.
New Zealand
16 sierpnia 2013
good location, basic room, good price
Location, helpful staff, price
fairly good value for money, basic room, helpful staff, good location