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Recent customer comments

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Excellent



based on 998 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.9
  • Location 7.4
  • Room Comfort/Standard 8.8
  • Staff Performance 8.8
  • Value for Money 7.9
  • Food/Dining 7.6

6.3 Jerebel E.
Belgium
April 03, 2013
Very nice hotel but the food is too expensive
The lagoon, nearby the ocean and friendly staff
When we arrive in the hotel we thought they will give us a wet towel but it didn't happen.We love the lagoon just like we're in the Paradise. The room was so big and the bathroom as well. I like the bed and the big of pillows. A Very nice surroundings, free ride with the cab around the hotel. Nice presentation at night but the only thing we dont like is the food coz it was really too expensive. Its ok if we pay much as long it is worthed but pity it was not.

8 MUHAMAD Y.
Singapore
January 29, 2014
Great stay
The staff, the pool and tour
My stay was great. Even thought the hotel is far from the city( u have to take a transport to the city), they have great staff and tour guides. The culture and whale shark tour was simply great. And one of the staff actually dive in the sea to let me try their swaki. The hotel has a beach like swimming pool which is big and definitely nice.

10 Princess V.
Philippines
July 02, 2013
The best
Luxury, spa and the pool
Simply a paradise, the lagoons are so beautiful and the resort is very awesome

6.7 Braden D.
New Zealand
March 06, 2013
Lovely Hotel - would be amazing in the summer.
The water area is large, and a great place for relaxing.
the plantation bay resort and spa was a real treat. such a great area and very large too. this is a great place for relaxing there is heaps to do here. the food is not too bad either. in summer this would be a really lively place to go. we went in the winter and it was just very relaxing. the room has a cottage feel to it. which is nice for chilling in - but is not a business hotel by any means. come here to relax, swim, do some activities, and get away from stress.

8.3 Martha P.
Canada
March 16, 2013
Romantic and relaxing resort
Clean, spacious, luxurious surroundings

10 Marrissa A.
Philippines
February 24, 2013
Great Service
Nice View, Accommodating Staff
The best resort in Cebu, the staff are very good and accommodating, view is superb. Highly recommended!

7 Kate L.
United Kingdom
March 04, 2013
Beautiful hotel but food overpriced
Beautiful lagoons, good fun for the kids
The rooms are lovely, we had a lagoon side which was perfect. The lagoons are beautiful although the day we arrived one was being drained. The kids pool was excellent and my children enjoyed the slides. There is a playroom for the younger children full of toys which was helpful when it rained. The staff were all very helpful and pleasant. The beach is small but really lovely, my son had a great time playing. The surroundings are very pretty and the staff are helpful. The check in staff were very kind when I requested to not be put in a room by the drained lagoon. I did feel as though they were always trying to help meet our needs. The food was a let down. The prices were far too high for the portion size and some of the quality. The food was tasty but not outstanding which you would expect from the cost. The children's selection did not always have a healthy option. The burger grill is a canteen charging restaurant prices for a burger which is nice but not huge. I felt that this really ruined the hotel for me. I do not mind paying high prices for food which is worth the money but this was not. I asked for a glass of water when eating as I am breastfeeding as well as paying for a soft drink and I never was given it the first time I asked, I had to ask 2 or 3 times at least. The breakfast buffet was not comparable to other hotels I have been to for the price of it.

8 Charlie Y.
United States of America
October 02, 2013
It was good enjoyed it
Nice rooms and nice beach

8 Joseph J.
Philippines
February 21, 2013
Great vacation
Complete amenities
Love the rooms and the view. The food was great. There is a weekend show for the family. Several pools with different views. A lot of other activities other than swimming.

7.3 Ermilo A.
Philippines
February 20, 2013
Best service with no tipping
Excellent service by staff
Got upgraded for free to a Lagoon side room. Good start! I had to call room service thrice and they responded faster than expected. This resort still offers the best service and surprisingly they have retained the "no tipping" policy over the years. It's still a very nice place but some things in the room needed improving, mainly the window blinds which were falling off, the not so pleasant smell of the room, not-so clear tv reception, and outside lagoon pools that were due for scrubbing and cleaning (maybe repainting). For some reason, the rooms have lost the wow factor they used to have--probably because of age. The restaurants in the resort have changed very little in their menus and are still priced much higher than what you can get within the city.