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About Plaza Hotel

Description

Conveniently located in Burgas, Plaza Hotel is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Archaeological Museum, Natural Science Museum, Ethnographical Museum.

Take advantage of a wealth of unrivaled services and amenities at this Burgas hotel. A selection of top-class facilities such as Wi-Fi in public areas, safety deposit boxes, elevator, 24-hour front desk, meeting facilities can be enjoyed at the hotel.

Experience high quality room facilities during your stay here. Some rooms include wake-up service, shower, seating area, television LCD/plasma screen, ironing facilities, provided to help guests recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Plaza Hotel is an ideal place of stay for travelers seeking charm, comfort and convenience in Burgas.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Airport transfer
  • Rental car
  • Shuttle service

Dining, drinking, and snacking

  • Room service
  • Bar

Access, services, and conveniences

  • front desk [24-hour]
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Shop(s)
  • Smoking area
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Policies

When booking more than 5 rooms, different policies and additional supplements may apply.
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Verified traveler reviews

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Very good



  • Cleanliness 8.0
  • Location 10.0
  • Room Comfort/Standard 4.0
  • Service 10.0
  • Value for money 9.0
  • Food/Dining 5.0
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Deanna R.
Canada
October 19, 2011
As good as could be expected
Location, location, location
We were extremely pleased with the location of this hotel as it is downtown in the middle of Burgas' shopping district. It is a short walk to some great restaurants and shops where dining is cheap and delicious! We booked a standard double room at the Plaza and were pleased with the size of the room. It was very large and offered ample space for luggage etc. We also enjoyed having a mini fridge and a couple of english channels on the TV. The cleanliness was good but there were a couple of items that needed attention. There was a hole in the wall of our room's bathroom with exposed water pipes and some of the fixtures (including the bathroom door handle) needed to be tightened or adjusted. Despite all of these great features, the hotel left a bad taste in our mouth due to the attitude of its staff and over all customer service. Every time we approached the front desk with a question or request, we were told "no". They were not accommodating and certainly didn't seem like they cared if they were! For example, we were told that it was not possible to have 2 pairs of jeans washed and returned to us within a 2 day period. We also requested a late checkout (2pm instead of 12pm) and were told that we would have to pay for the room again. We had a flight at 7pm and the weather was pouring rain outside so we were very upset that we had to take our bags and leave the room, especially when there were only 4 other rooms occupied in the ENTIRE hotel according to the front desk staff! There was no option for us to even take our bags to a shopping centre as they are all outdoor. One final note, breakfast was HORRIFIC. Stale bread, disgusting tasting cheese, bruised fruit, dry/plain granola and watered down juice. Not even worth it! In our opinion, this is not the way to treat a guest if you want to build your hotels reputation and encourage tourism. We had only one choice for a flight time and it happened to be at 7pm - their perogative though.



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