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Excellent 8.1
Based on 2586 reviews

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Excellent



based on 2586 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.2
  • Location 8.7
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 8.2
  • Food/Dining 7.2

William M. from China
Families with older children
Stayed 5 nights in August 2016
Transportation Advice to Theme Park
I asked the front desk manager on how to go to Sunway Lagoon from PNB hotel. I was advised to take taxi after 10 am and come back after 11 pm to avoid traffic jam. I was told that the taxi fare would be high and might be time consuming due to unknown traffic condition. However, I later found out that I could take LTR from Ampang Park to Sunway Lagoon, although I took 1.5 hours to reach there. It was the most economical and safe way to get there. I don't understand why this option had not been presented for my selection.
Reviewed August 18, 2016

Mohamed H. from Malaysia
Families with young children
Stayed one night in August 2016
Nice and clean, close to every convenient things
Very strategic. Rooms are comfortable, nice and clean. Center of the city. And nice view.
Reviewed August 17, 2016

Bakri J. from Malaysia
Couples
Stayed one night in August 2016
Spacious room and very Clean
Poor breakfast at 39 Restaurant. We would like to try Arabaic Quisine as per advertisement, but very dissapointed that the retaisarnt not ready to prepare. Bellboy service also very slow. But one thing good about this hotel, Room very spacious clean and good bed. We have stayed here many times..we noticed that breakfast standard has deterroriated.
Reviewed August 16, 2016

Yusuff K. from Singapore
Families with young children
Stayed one night in August 2016
Superb
Pleasant stay a bit noisy at times although I was at the 16th floor
Reviewed August 15, 2016

Rafeza J. from Malaysia
Families with young children
Stayed 2 nights in June 2016
good location....near to LRT
KLCC daebak
Reviewed August 09, 2016

rubi H. from Malaysia
Couples
Stayed one night in August 2016
2nd time here and not improving
food is disappointing...some indonesian staff did not understand malay or English..have to repeat many time n finally I just have to say nevermind..other staff at the cafe are talking to each other and joking too loud without thinking about customer..
Reviewed August 08, 2016

chye K. from Malaysia
Business travelers
Stayed 2 nights in August 2016
Great Hotel and location.
Clean, bigger room with good facilities.
Reviewed August 08, 2016

Arshad A. from Malaysia
Business travelers
Stayed one night in June 2016
Always my favorite
Good hotel in KL
Reviewed August 06, 2016

NORAINI S. from Singapore
Couples
Stayed one night in July 2016
NEVER A DISAPPOINTMENT WITH EVERY VISIT
GREAT!
Reviewed August 02, 2016

SURAIDI S. from Singapore
Families with older children
Stayed 2 nights in June 2016
Excellent facilities
The hotel is good - great room, friendly staff and facilities in room are amazing for a suite.
Reviewed July 30, 2016