Very good 7.5
Based on 65 reviews

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About Polo Towers Resort by Diamond Resorts

Description

In the very heart of the Vegas Strip, this is the only vacation ownership resort. Flanked by MGM and Planet Hollywood on either side, and the Monte Carlo Casino across the road, you are well placed to access all the attractions. Business travelers are sure to appreciate the proximity to the convention center at Mandalay Bay, while leisure travelers will appreciate the dining, shopping, and gaming options within walking distance from Polo Towers. It's also offers shuttle service to a grocery store every Monday, Wednesday, and Saturday. The resort also caters to children, with a water park on-site that includes a wide variety of activities and accessible rooms upon request. An excellent location and high standard facilities makes Polo Towers Resort by Diamond Resorts a convenient place of stay for travelers of all ages to Vegas.
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Features

Internet

  • Free Wi-Fi in all rooms

Transportation

  • Car park

Fitness & recreation

  • Fitness center

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]

For kids

  • Swimming pool [kids]

Food & beverage

  • Vending machine

Pets

  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Concierge

On-site facilities

  • Gift/souvenir shop
  • Facilities for disabled guests
  • Family room
  • Elevator
  • Smoking area

Health and security

  • front desk [24-hour]
  • Safety deposit boxes

Languages spoken

  • English
  • Spanish
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Policies

The property requires a refundable security deposit of USD 100 upon check-in.

Parking is available at no additional charge. Parking spaces are limited to one per room. Additional spaces will incur additional charges.

The minimum age required to check in is 21 years.

The property provides shuttle service to the grocery store every Monday, Wednesday and Saturday. Kindly contact the property for more details.

Connecting rooms are available upon request.

Child and extra bed policy
Children 0-15 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 04:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 0.3 miles
Non-Smoking Rooms / Floors: Yes
Number of Floors: 12
Number of Rooms : 829
Room Voltage: 120
Time to Airport (Minutes): 7
Year Hotel Built: 2003
Year Hotel Last Renovated: 2010
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Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.8
  • Facilities 5.3
  • Location 8.8
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.2

Theresa S. from United States
Families with older children
Stayed 4 nights in July 2016
Polo Towers Las Vegas
Quiet, clean room. Comfortable beds. Pleasant, helpful staff.
Reviewed July 18, 2016

Gonde M. from United States
Couples
Stayed 5 nights in September 2015
Vacations
Location to the main attraction
It was good until the front fest kept on talking to me about time share even I did not show interest the time I checked in
Reviewed September 21, 2015

Florence L. from Australia
Couples
Stayed 9 nights in July 2015
Perfect value for money.
Value for money, close to strip & clean/tidy!
Loved it. So close to strip. Clean and tidy all throughout the hotel. Staff are always helpful and nice! Best value for money.
Reviewed August 03, 2015

JIYANG L. from South Korea
Families with young children
Stayed 4 nights in April 2015
Nice for family
Perfect for family
with 2 preschoolers and parents It was perfect hotel.Nice kitchen has everything i want. Clean, good location. No casino but u dont want casino with kids anyway. So cigarettes free fresh air
Reviewed June 22, 2015

Paul N. from Australia
Couples
Stayed 2 nights in May 2015
Value for money
Location was good, close to the Strip. It didn't smell like some casinos do, eg. cigarette smoke. Comfortable rooms.
Only there for 2 nights, but a very pleasant stay. No meals at the hotel, but a convenience store for snacks, beers and necessities.
Reviewed May 26, 2015

Brittany S. from United States
Groups
Stayed 3 nights in April 2015
Wedding Trip
Space in the room, the pool deck, cleanliness
It was great except the staff were rude. They weren't very happy and not very accommodating. We asked for an hour late check out and the woman up front replied, you're already a half hour late how much more do you need?! With a disgruntled look. She then told us we would be charged $50 to leave an hour late so we just rushed our packing and left. The valet and bell hops were very nice! The hotel was very nice too.
Reviewed April 23, 2015

Kathy S. from United States
Couples
Stayed 3 nights in April 2015
A complete misrepreentation, presumptious & brazen
Location is the main positive.
This was misrepresented as a hotel, when it actually is a time share. We were heavily solicited upon check-in, taking 20 minutes of our time without permission while in the same breath promising not to take more than 90 minutes "of our valuable time" if we signed up for a presentation. This was before even letting us find out if we even liked the hotel or room, which we did not. First of all, the room was very hot and stuffy. The air conditioner worked, but it blew cold air directly on our faces while we tried to sleep. If we turned it off, the room would get hot within 10 minutes. So we could either be too hot to sleep or too cold. No in-between. Second, the room had not been properly cleaned before we checked in. There were blueberries on the floor under the desk and they stayed there throughout our stay even though the room was cleaned each day...the blueberries remained. Third, the hotel is accessed through a long alleyway. That is the only way to get to the entrance. We asked if there was another way and were told "no," you had to walk through an alley. Not very aesthetic...strange actually. Fourth, not that we swim, but we were told that the pool would be inaccessible during our entire stay due to a convention related to the time share, and if we wanted to swim, we would have to walk down the street to a sister property. All very strange and irregular. We were really glad to come home, even though we will miss Las Vegas, just to get some decent sleep. Not sleeping can ruin one's vacation, despite any of the charms of the location they have travelled to.
Reviewed April 16, 2015

Robert K. from United States
Couples
Stayed 2 nights in December 2014
Hidden treasure on the strip
location, location, location
Super close to the strip, somewhat small but has it advantages.
Reviewed January 06, 2015

Christopher T. from United States
Solo travelers
Stayed 3 nights in October 2014
review
location. price. clean.
the A/C or HVAC was extremely loud and had trouble sleeping some nights or woke us up in the morning
Reviewed October 09, 2014

ace N. from Philippines
Business travelers
Stayed 2 nights in September 2014
good location bad service
location location location
it was ok that in a way the location is good. the service was not very good though. garbage was not collected for 2 days and our towels were not replaced. no one checked the room.
Reviewed October 08, 2014



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