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Recent customer comments

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All reviews (8114)

Business travelers (1364)

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Families with older children (379)

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Very good
7.1
based on 8114 reviews
Hotel Condition/Cleanliness
7.5
Facilities
6.5
Location
8.8
Room Comfort/Standard
7.0
Staff Performance
7.0
Value for Money
6.8
Food/Dining
5.7

7.3 Koushal P.
India
October 29, 2015
Was good but room was very small
Location, cleanliness and staff
It's good and pleasant

6.7 Linh P.
Vietnam
October 31, 2015
Clean and centrally located
Location. 1' to the Chinatown mrt. Clean and allowed check in early
Nice. I like the restroom

6.7 Catrina M.
Philippines
October 29, 2015
Great Location
Location, location, location
We enjoyed our stay here. Location is very good. There are a lot of restaurants around, you won't be hungry. Chinatown food street and shopping area are also very near. However, when I bought tickets for Wings of Time, they booked us in the 8:40pm show. This would have been ok but we have a very early flight the following day. I am a bit pissed off since the guy at the reception did not mention this to me. I just found out when I received the tickets the night before the show. When I complained, they said that the earlier show is usually reserved for large tour groups so they can only book us in the later show. They clearly should have mentioned this to their customers to give them options. I should have just booked the ticket online had I known this. They cannot refund the tickets so we ended up wasting our money. We just gave the tickets to a fellow Filipino we met at one of the stores in Vivocity.

2.7 elise L.
Singapore
October 31, 2015
Dirty room!
Location
The room I booked was executive queen but it's so dirty the room and I asked for a change of room but end up I have to downgrade as they do not have it ! Paid so much to get less.... no more next time

6 William C.
Singapore
October 29, 2015
room too small
Good aircon, good shower head
The room very small, when we go with bigger bag, no laundry bag, don't change bedsheets and pillow case daily. Towel for shower very bad not soft.

8.3 Chatmanee K.
Thailand
October 26, 2015
Good location
They care for customers mind.
Thank you for upgraded my room.

7.3 Sasilak V.
Thailand
October 25, 2015
Good location and nice staffs
Location of hotel, Staff and convenient service
I stayed for 2 nights, location of hotel is good because it near to main street, MRT Chinatown and surrounding to shopping and eating. Of course, room is small as same as others but they have a good pillows and bed anyway I dislike their bathroom because they don't separate wet and dry area. After you took a shower, it is all wet and it feel uncomfortable. They have full amenities for you, their bathroom's door is glass which you can look thru it so it may inconvenient if you stay with friend. Staffs are goods and nice service, they well response if you question them.

8.7 Czarina H.
Canada
October 29, 2015
Hotel is too dark & room is too small
Good location, close to chiinatown & good price
Ok..

10 JIAHUA L.
Malaysia
January 26, 2016
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7 Wiwat K.
Thailand
October 25, 2015
The best location where is near MRT Chinatown.
Room is clean, Convinience to walk for shoping and dining and near the night market
By searching and read the review in internet.