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Very good 7.1
Based on 8327 reviews

Recent customer comments

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Very good



based on 8327 reviews
  • Cleanliness 7.5
  • Facilities 6.5
  • Location 8.8
  • Room Comfort/Standard 7.0
  • Service 7.0
  • Value for money 6.8
  • Food/Dining 5.7
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elise L. from Singapore
Couples
Stayed 2 nights in October 2015
Dirty room!
Location
The room I booked was executive queen but it's so dirty the room and I asked for a change of room but end up I have to downgrade as they do not have it ! Paid so much to get less.... no more next time
Reviewed October 31, 2015

Nurul S. from Singapore
Couples
Stayed one night in October 2015
The room was sadly dirty😭
The complimentary upgrade, the garden, -
When checking in, the lady at the counter had a resting angry face and stared at me up and down before she stood up and walked off. The guy who served us was otherwise, nice. We were given a complimentary upgrade. Would've been more happier and smiling had I not encountered the front desk lady, ugh. Nevermind. The room was almost out of the building. Situated right in the garden. The only room there. Room was big, but sadly, as the wall that seperated half of the room for the toilet and shower was rightsmack in the middle, hence room looked small still. Haha. Shower head was dirty as seen on the agoda photos. There were 2 strands of hair on the bed rest that surrounded our bed. & it was collecting dust too :/ there was no glass or cup on the sink to brush your teeth, so i had to use the tea cup provided. The pillows were soooo thin :/ & they only provided 2 pillows. So we had to call to ask for two more. One of the pillows brought to us didn't have the pillow case and it was just bare. Meh. The sheets and linen smelled soaked with fabric softener and felt very worn out by touch. Honestly won't recommend to my friends. Have had better experience w other boutique hotels w better room infrastructure, cleanliness and service, at a much lower price. Thankyou for the complimentary room upgrade though! :D
Reviewed October 30, 2015

Kanlaya P. from Thailand
Solo travelers
Stayed one night in September 2015
Tiny Room
Locationis good
Not so Clean and small space
Reviewed October 30, 2015

LAY L. from Malaysia
Solo travelers
Stayed one night in October 2015
Average
Decent
Reviewed October 30, 2015

Natcha T. from Thailand
Couples
Stayed 2 nights in October 2015
the room so tidy
location
Reviewed October 30, 2015

Czarina H. from Canada
Groups
Stayed 2 nights in October 2015
Hotel is too dark & room is too small
Good location, close to chiinatown & good price
Ok..
Reviewed October 29, 2015

William C. from Singapore
Couples
Stayed 7 nights in October 2015
room too small
Good aircon, good shower head
The room very small, when we go with bigger bag, no laundry bag, don't change bedsheets and pillow case daily. Towel for shower very bad not soft.
Reviewed October 29, 2015

Koushal P. from India
Couples
Stayed 3 nights in October 2015
Was good but room was very small
Location, cleanliness and staff
It's good and pleasant
Reviewed October 29, 2015

Catrina M. from Philippines
Couples
Stayed 4 nights in October 2015
Great Location
Location, location, location
We enjoyed our stay here. Location is very good. There are a lot of restaurants around, you won't be hungry. Chinatown food street and shopping area are also very near. However, when I bought tickets for Wings of Time, they booked us in the 8:40pm show. This would have been ok but we have a very early flight the following day. I am a bit pissed off since the guy at the reception did not mention this to me. I just found out when I received the tickets the night before the show. When I complained, they said that the earlier show is usually reserved for large tour groups so they can only book us in the later show. They clearly should have mentioned this to their customers to give them options. I should have just booked the ticket online had I known this. They cannot refund the tickets so we ended up wasting our money. We just gave the tickets to a fellow Filipino we met at one of the stores in Vivocity.
Reviewed October 29, 2015

Chatmanee K. from Thailand
Solo travelers
Stayed 2 nights in October 2015
Good location
They care for customers mind.
Thank you for upgraded my room.
Reviewed October 26, 2015