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Porcelain Hotel by JL Asia

48 Mosque Street, Chinatown, Singapore 059526 (Show on map)

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Area: Chinatown Number of Rooms: 138
Free Wi-Fi

Recent customer reviews

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Good

7.1

from 2971 reviews

Value for Money
6.7
Location
8.8
Staff Performance
6.9
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.1
Food/Dining
5.7
Couples (2971)
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Hanh N. Couples Vietnam, August 15, 2015
Porcelain Hotel by JL Asia

Location
4.3
Rooms has a lot smaller places than expected, light at all places was too dark. Wifi was too weak. Uncomfortable to stay because there is no (place to) seat, no mirror, even no wastebasket. It looks like a small "love hostel" or "room for short rent" rather than a "3* hotel" as they claim. I booked a Queen superior, they offered me one at 1st floor but there wasnt any window. I had to switch to another room on 2nd floor but this was even worse. But i was too tired to change anymore. Definitely not come back and not recommend to any friends.
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Chan H. Couples Hong Kong, August 11, 2015
Terrible experience

Location
5.7
I booked an executive room and only managed to arrive the hotel at 2am because of flight delay. The check-in was swift; however we were given a room on the ground floor because the staff said that was the only executive room left. The room we got was a disabled room. The room size is reasonable, yet the room condition is far from expectation and very different from the photos shown on all hotel booking websites and the hotel's official website. The room comes with minimal amenities and the cushioning on the bed frame was also stained. The worst thing is we could literally hear every sound from the nearby rooms. The room was so badly designed as the water pipes were put right on top of the bed area, which we could hear toilet flushing and showering sounds. It was so annoying that we had to check out at 7am as we could not tolerate any longer. We gave feedback to the hotel staff upon check out. Yet the staff said the hotel is not his and it was actually his first time seeing the photos of the executive room. He also insisted the room we got was an executive room. Overall hotel staff was not helpful in acknowledging the feedback or doing something about it. The stay was not worth the amount of money we paid for. Only stay if you could sleep under any situation and are looking for a convenient location.
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Syah F. Couples Singapore, August 8, 2015
Customer service

Superb customer service
7.7
Great.
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Chee W. Couples Singapore, August 6, 2015
A normal hotel room

Location, attentive staff and many restaurants nearby
6
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John E. Couples Indonesia, August 4, 2015
Too small

Good location
5.7
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John E. Couples Indonesia, August 4, 2015
Small room

Good location
5.3
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Tien H. Couples Vietnam, July 28, 2015
small room, hard to find hotel

near mrt, a place to sleep
6.3
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Sabrina M. Couples Malaysia, July 26, 2015
Great Locatikn

Location, eccentric designs, unique
7.7
Great. The rooms were comfortable and the designs were unique. My only qualm was that the room had no curtains but frosted windows, it did get too bright in the mornings
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Mary B. Couples Australia, July 25, 2015
impressions

Location, clean and quiet
7.3
We appreciated the location and cleanliness of the room. However, the walls were quite thin and we were disturbed early in the morning during our first stay in the hotel on 13 June. When we returned to the hotel on 25 July, the room was very pleasant and spacious and on a higher floor, compared with the small room on the ground floor, next to the street on 13 June. Thank you for our comfort on this last stay
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Wu E. Couples Malaysia, July 19, 2015
Great hotel overall

1) The location. Nearby a food street and MRT station to travel around. 2) a cosy hotel. May be a little small but it is enough to feel comfortable. 3) friendly staff. was able to satisfy my needs.
9
Overall, it was a great hotel for a reasonable price. The hotel was one of the reason we were able to enjoy our trip because it was very cosy and comfortable.
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Customer Reviews - Porcelain Hotel by JL Asia, Singapore

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