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About Portman Ritz-Carlton Hotel


A timeless icon of luxury resides at the heart of downtown Shanghai, where traditions of the past intersect with ultra-modern conveniences. Boasting a list of top quality accommodations, Portman Ritz-Carlton Hotel ensures a comfortable stay for all travelers alike. There are 610 well-appointed rooms and six restaurants and lounges serving up sumptuous Japanese, Western, Chinese, and Italian favorites. There is an extensive health club with swimming pool, squash, a gym, and racquetball courts. The rooms offer stunning views of the Shanghai skyline to make for a picturesque stay. The hotel’s central location affords easy access to the cultural, commercial, and entertainment centers of Shanghai. Enjoy a restful vacation in the vibrant metropolis and stay with Portman Ritz-Carlton Hotel to experience it all.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park
  • Airport transfer

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Steamroom

Swimming & soaking

  • Hot tub
  • Swimming pool [outdoor]
  • Swimming pool [indoor]

Land sports

  • Squash court(s)

For kids

  • Kids club

Food & beverage

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar


  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Luggage storage
  • Babysitting service
  • Newspapers
  • Tours
  • Concierge

On-site facilities

  • Facilities for disabled guests
  • Elevator
  • Nightclub
  • Library
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes
  • Lockers

Business & money services

  • ATM

Languages spoken

  • English
  • Chinese (Mandarin)
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 262.20 CNY
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 45.0 km
Internet Usage Fee: 120 CNY
Non-Smoking Rooms / Floors: Yes
Number of Floors: 45
Number of Restaurants: 4
Number of Rooms : 610
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1990
Year Hotel Last Renovated: 1998
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Recent customer comments

Filter by traveler type

  • Cleanliness 9.0
  • Facilities 8.0
  • Location 9.1
  • Room Comfort/Standard 9.0
  • Service 8.6
  • Value for money 8.1
  • Food/Dining 8.3

Federico M.
March 14, 2016
Convenient location, needs renovation
Location, service, gym
The hotel is conveniently located and has a nice gym. That's pretty much all. Breakfast is disgraceful for a 5 stars hotel, poor selection, smelly room, long waiting queue etc, rooms are tired and in bad need for renovation, and overall the property looks it needs a revamp

Louis P.
October 26, 2015
Recommended hotel in Shanghai
Location, service and staffs

Louis P.
October 26, 2015
Great hotel
location, staffs and service

Louis P.
October 26, 2015
Great location, great service and great staffs

Louis P.
October 20, 2015
Super Helpful
Location and staffs
Truly recommend this hotel to all travelers with young children, we asked for a early check in and they gave us early checked in. And also the staffs are very helpful with my reservations.

Wen T.
June 28, 2015
Fantastic Stay!
Location, Employee, Cleanliness
Excellent service! I have too many positive comments for all the service staff! Friendly, efficient, resourceful and helpful. The location is great too! There are 2 Metro stations and along the way to the stations, there are many malls/shops to explore too!

Stephen S.
United Kingdom
May 22, 2015
Not quite perfect Portman
Friendly staff, great breakfast / brunch, location
I've been a loyal and enthusiastic customer of the Portman for a decade, staying myself and putting visitors up there. Sadly my last executive suite on the 28th floor was a little tired (sellotape on walls, stains on upholstery), and the food (whilst still very good) is not what it once was a few years ago. Happily the service is still outstanding and the location is excellent. The Shanghai Center is even improving as the years go by.

mary L.
Hong Kong
February 03, 2015
Great Location but taxi wait was not pleasant
Location , clean, comfortable
This is my second time staying at this hotel. Everything was great , room service and staff was friendly however the taxi que is a mess. The should allow guests to line up in front of the hotel instead of the side entrance . Many people who came to the area for grocery shopping was standing in the same line and no hotel staff was there to direct . it was a mess .

Maybellina E.
August 28, 2013
Nice hotel, great location
location, clean
Great location, but most of the taxi driver only aware the old name of the hotel

Mitch H.
July 30, 2013
Great lay out, clean, friendly staff, pleasant
location, facilities, service
Had a great time - classy establishment and well located.


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