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Portman Ritz-Carlton Hotel

No.1376 West Nanjing Road, JingAn and SHA Exhibition Center, Shanghai, China 200040

Recent customer reviews

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Excellent

8.7

based on 79 reviews

51 reviews in English

Value for Money
8.1
Location
9.1
Staff Performance
8.6
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
9.0
Food/Dining
8.3
All reviews (79)
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Federico M. Business travelers Italy, March 13, 2016
Convenient location, needs renovation

Location, service, gym
6
The hotel is conveniently located and has a nice gym. That's pretty much all. Breakfast is disgraceful for a 5 stars hotel, poor selection, smelly room, long waiting queue etc, rooms are tired and in bad need for renovation, and overall the property looks it needs a revamp
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Louis P. Families with young children Indonesia, October 23, 2015
Great hotel

location, staffs and service
8.7
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Louis P. Families with young children Indonesia, October 23, 2015
Recommended hotel in Shanghai

Location, service and staffs
8.3
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Louis P. Business travelers Indonesia, October 22, 2015
Great

Great location, great service and great staffs
9
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Louis P. Families with young children Indonesia, October 19, 2015
Super Helpful

Location and staffs
9.7
Truly recommend this hotel to all travelers with young children, we asked for a early check in and they gave us early checked in. And also the staffs are very helpful with my reservations.
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Wen C. Solo travelers Singapore, June 21, 2015
Fantastic Stay!

Location, Employee, Cleanliness
9.7
Excellent service! I have too many positive comments for all the service staff! Friendly, efficient, resourceful and helpful. The location is great too! There are 2 Metro stations and along the way to the stations, there are many malls/shops to explore too!
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Stephen S. Families with young children United Kingdom, May 21, 2015
Not quite perfect Portman

Friendly staff, great breakfast / brunch, location
8.7
I've been a loyal and enthusiastic customer of the Portman for a decade, staying myself and putting visitors up there. Sadly my last executive suite on the 28th floor was a little tired (sellotape on walls, stains on upholstery), and the food (whilst still very good) is not what it once was a few years ago. Happily the service is still outstanding and the location is excellent. The Shanghai Center is even improving as the years go by.
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Mary L. Couples Hong Kong, February 1, 2015
Great Location but taxi wait was not pleasant

Location , clean, comfortable
9.3
This is my second time staying at this hotel. Everything was great , room service and staff was friendly however the taxi que is a mess. The should allow guests to line up in front of the hotel instead of the side entrance . Many people who came to the area for grocery shopping was standing in the same line and no hotel staff was there to direct . it was a mess .
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Maybellina E. Business travelers Singapore, August 15, 2013
Nice hotel, great location

location, clean
6.3
Great location, but most of the taxi driver only aware the old name of the hotel
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Mitch H. Business travelers Australia, July 27, 2013
Great lay out, clean, friendly staff, pleasant

location, facilities, service
9.3
Had a great time - classy establishment and well located.
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1 - 10 of 51 reviews Next page
Portman Ritz-Carlton Hotel Shanghai - Offsite cateringPortman Ritz-Carlton Hotel Shanghai - Robinson Suite-bedroomPortman Ritz-Carlton Hotel Shanghai - Guest RoomPortman Ritz-Carlton Hotel Shanghai - Kajima Suite-bedroomPortman Ritz-Carlton Hotel Shanghai - Guest RoomPortman Ritz-Carlton Hotel Shanghai - InteriorPortman Ritz-Carlton Hotel Shanghai - Junior SuitePortman Ritz-Carlton Hotel Shanghai - Ballroom - classroom set-upPortman Ritz-Carlton Hotel Shanghai - Ritz-Carlton Suite-living roomPortman Ritz-Carlton Hotel Shanghai - RestaurantPortman Ritz-Carlton Hotel Shanghai - Club LoungePortman Ritz-Carlton Hotel Shanghai - Portman Suite-living roomPortman Ritz-Carlton Hotel Shanghai - InteriorPortman Ritz-Carlton Hotel Shanghai - 11th meeting room-kitchenPortman Ritz-Carlton Hotel Shanghai - Tables Portman Ritz-Carlton Hotel Shanghai - The Ritz BarPortman Ritz-Carlton Hotel Shanghai - Hospitality SuitePortman Ritz-Carlton Hotel Shanghai - Urban Spa - Couples Treatment RoomPortman Ritz-Carlton Hotel Shanghai - Lobby LoungePortman Ritz-Carlton Hotel Shanghai - InteriorPortman Ritz-Carlton Hotel Shanghai - 11th meeting room-classroomPortman Ritz-Carlton Hotel Shanghai - Ritz-Carlton Suite-bathroomPortman Ritz-Carlton Hotel Shanghai - Shen Ballroom, wall featurePortman Ritz-Carlton Hotel Shanghai - Outdoor swimming poolPortman Ritz-Carlton Hotel Shanghai - Fitness CenterPortman Ritz-Carlton Hotel Shanghai - Ballroom - classroom set-upPortman Ritz-Carlton Hotel Shanghai - Club Lounge - Breakfast BuffetPortman Ritz-Carlton Hotel Shanghai - Fitness Center - male jacuzzi roomPortman Ritz-Carlton Hotel Shanghai - Shen Ballroom FoyerPortman Ritz-Carlton Hotel Shanghai - Tables - Brunch set-upPortman Ritz-Carlton Hotel Shanghai - Two bedroom Penthouse Suite Portman Ritz-Carlton Hotel Shanghai - Shen Ballroom foyerPortman Ritz-Carlton Hotel Shanghai - InteriorPortman Ritz-Carlton Hotel Shanghai - InteriorPortman Ritz-Carlton Hotel Shanghai - InteriorPortman Ritz-Carlton Hotel Shanghai - Interior


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