Very good 7.0
Based on 218 reviews

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Best deals for your dates:
Not included in room price:
Service charge 10%, Hotel tax 10%
July 24, 2016 - July 26, 2016 | 2 nights
The space What's included Capacity Price per night

Features:

  • View: No view
  • 24 sq.m.
  • 2 Single Bed or 1 Double Bed
  • Cancellation policy
Best seller – limited supply!

Our last 3 rooms!

  • 72.37
    • USD
    • 23.35
  • Includes: Breakfast
  • Cancellation policy

Our last 3 rooms!

  • 72.37
    • USD
    • 28.54

Features:

  • View: Pool
  • 24 sq.m.
  • 2 Single Bed or 1 Double Bed
  • Includes: Breakfast
  • Cancellation policy

Our last 2 rooms!

  • 80.60
    • USD
    • 33.73

Features:

  • View: City
  • 1 Bedroom
  • 45 sq.m.
  • Includes: Breakfast
  • Cancellation policy
+

Our last 2 rooms!

  • 159.98
    • USD
    • 46.70
Add extra bed (+USD 19.05)

Features:

  • View: City
  • 1 Bedroom
  • 64 sq.m.
  • 1 Super King Bed
  • Includes: Breakfast
  • Cancellation policy
+

Our last room!

  • 182.83
    • USD
    • 77.83
Add extra bed (+USD 19.05)

About Prime Royal Hotel

Description

Located in the heart of Surabaya, Prime Royal Hotel is the first property under the management of PR Management. The hotel boasts 69 rooms, including Superior, Deluxe, Family Suite, Junior Suite, and Executive Suite. Designed under a boutique concept, guests can easily reach Jalan Kranggan. Also, guests can easily access a vast array of Surabaya’s public facilities such as malls, hospitals, shops, stores, and so on. This is an affordable hotel that serves guests with the finest hospitality service. Guests who choose to stay inside the hotel can enjoy the facilities that the hotel has to offer, such as a restaurant, Internet access, a mini bar and snacks, and more are enough to complement time at the Prime Royal Hotel.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Fitness & recreation

  • spa
  • massage

Swimming & soaking

  • outdoor pool

For kids

  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • bar
  • restaurant [halal]

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • concierge

On-site facilities

  • family room
  • garden
  • elevator
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
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Policies

Child and extra bed policy
Children 3-4 year(s) Stay for free if using existing bedding.
  • Minimum age of guests is: 3 year(s).
  • Guests over 4 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 200000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.5 Km
Distance to Airport: 7. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 5
Number of Restaurants: 2
Number of Rooms : 68
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 2011
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.2
  • Facilities 6.0
  • Location 7.0
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 6.9
  • Food/Dining 6.3

Alex S.
Indonesia
April 23, 2016
Need to improve services
This was my first experience staying for 2 nights at this hotel from 19 - 21 April 2016. Pros: - friendly staffs - efficient check in process - spacious comfortable room & bed - free breakfast with standard menu. - only free mineral water + coffee and tea + electric kettle, no mini bar - near mall - easy to get taxi Cons: - quiet at 1st night, but noisy at second night: guests slamming doors, kids running in the alley - free internet, but the connection was very bad and often ask for the password - bad cellular signal in room - my room key was not programmed for 2 days. I must go down to the front office on the 2nd day to re-program my room key. - inefficient and annoying check out process. Although my room was paid through an online travel agent and no mini bar in room, female front office staff asked me to wait for room check when I check out. The reason is to make sure there are no items left behind. Star hotel should not have to hold the guests at check out time. if there are items left behind, the hotel can call the guest and send the left things to guest address.

engel H.
Indonesia
April 05, 2016
bad...
dirty room... i will never comeback to this hotel..

Warren H.
Australia
March 10, 2016
Prime Royal Hotel
Not very happy with this hotel, no toilet paper (had to ask all the time), wi-fi unreliable, staff quite busy asking your business and your whereabouts constantly. Rooms were comfortable, breakfast very average.

Warren H.
Australia
March 10, 2016
Prime Royal Hotel review
Poor wi-fi connection, you require daily reset for wi-fi and room card which is quite frustrating. Staff continually ask you where you want to go instead of minding their own business.

Christopher A.
Indonesia
January 09, 2016
nice hotel for short stay
location near Rumah Duka Adi Jasa, value for money, free wifi

Alex S.
Indonesia
December 07, 2015
Good place for a short stay
Hospitable staff, clean and comfy rooms, good location
Worth the money

Jane H.
Thailand
October 30, 2015
Value for your money
Good value, friendly and hel

Egawati P.
Indonesia
October 08, 2015
a nice hotel for those who travel and work
wide window, large room
I booked the superior room and fortunately got the room with balinese garden view. Its big window allows natural light to enter the room and the room size is large enough. Since I need to work during the day, I found out the room was really convenient not only for rest but also for working on my laptop. There are lots of traditional Surabaya food vendors (including street food) nearby the hotel so I was fine with non-breakfast option. However, I think they need to improve their bathroom cleanliness.

Bunarto J.
Indonesia
September 14, 2015
Prime Royal Hotel is good hotel
Prime Royal Hotel is good hotel

Laurence A.
Indonesia
September 04, 2015
Dirty room, but good service from the staff
Service, staff, price
Dirty room, dusty floor, dirty bathroom, stain on the bed sheet.

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