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Prime Royal Hotel

JL. Kranggan 103 -105, Surabaya Center, Surabaya, Indonesia (Show on map)

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Area: Surabaya Center Number of Rooms: 69
Free Wi-Fi

Recent customer reviews

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Good

7.0

based on
185 reviews

Value for Money
6.9
Location
7.0
Staff Performance
7.2
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.3
Food/Dining
6.3
All reviews (185)
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Muchsinin M. Families with young children Indonesia, April 5, 2015
Quite enough, strategic and friendly services

Employees' services are very friendly, location near one of mall so we can go there just by walking or 'becak' (traditional transportation) just for one till two minutes and near Pasar Turi Station.
8
Satisfied by staying at this hotel. Many supports given by the employees but the breakfast served by hotel is less satisfied because there is no buffet but we have to order our breakfast :-)
Stephen C. Couples United States of America, March 26, 2015
Good accommodations near the train station

It is close to the Pasar Turi train station, the room was comfortable, and staff her helpful.
6.7
Prime Royal Hotel was a nice stop for us while traveling in Indonesia. The room was very adequate but we did not have any hot water and internet was off and on. I would stay there again, though, because of the helpfulness and friendliness of the staff.
Suten M. Families with older children Indonesia, January 3, 2015
Hotel Location in the centre of the city

Clean, friendly staff, nice room with modern style
8
New hotel, closed to the famous food Padin and just walk to BG Junction Mall. Swimming pool is small and enough for relaxation. Good wifi signal and can be access in the room with daily login pass words changes
Jonathan F. Families with older children United Kingdom, July 21, 2014
awful dirty hotel nothing positive can be said.

.
2
Awful hotel, very dirty, staff are is useless. Wife and kids hair turned blue due to excessive use of chemicals. This is the worst hotel I ever stayed in!!!
Irwanda W. Business travelers Indonesia, July 15, 2014
it is a wonderful experience

warm hospitality
8.3
Donald W. Couples Netherlands, April 23, 2014
convenient but very busy and noicy area.

central, near station Gunbeng
5
Very well
Senjaya L. Business travelers Indonesia, April 4, 2014
It's a clean and nice hotel,

Strategic location, clean room and fast check in/out
7.3
It was a clean room and nice hotel but a lot of mosquito in the lobby. The breakfast is not fresh enough.
Bruno T. Business travelers Italy, February 28, 2014
nice hotel need big maintenence and better clran

location, pool, big rooms
6.3
Nice stay but music hight also at 4AM.... Problems with support from maintenance, need to wait 3 hr to have assistance for a problem in my safe box, then I ask to change room to solve the issue (hotel staff no solution)...
Bruno T. Business travelers Italy, February 26, 2014
nice hotel , bad maintenance not good clean

big room, nice swimming pool, good location
5.3
hotel staff not so efficient, ask to fix safe problem for 2 hrs without solution... I have ask to change room, same for tv remote control
Methee S. Business travelers Thailand, February 26, 2014
Not that good ...

Nothing ...
5.7
Location was ok not too good not too bad. Breakfast very few choice and mostly local food. Wi-Fi only allow 1 device per room even 2 person stay ...

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