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Primula Beach Hotel

Jalan Persinggahan, Batu Burok, Kuala Terengganu, Malaysia 20400 (Show on map)

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Formerly : Primula Beach Resort
Good 7.2
based on 619 reviews

"Location, reputation and facilities..."

  • Sri, Malaysia
  • April 30, 2015
  • Area: Batu Burok
  • Rooms : 245
  • Free Wi-Fi

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Room Types
Max
Rates
Queen Suite With Breakfast
Primula Suite With Breakfast
Executive Suite With Breakfast
Executive Suite
Queen Suite
Primula Suite
Standard With Breakfast
Standard
Deluxe Room
Deluxe With Breakfast

 

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Photos of Primula Beach Hotel

Primula Beach Hotel Kuala Terengganu - Queen Suite
Queen Suite
Primula Beach Hotel Kuala Terengganu - Queen Suite
Queen Suite
Primula Beach Hotel Kuala Terengganu - Queen Suite
Queen Suite
Primula Beach Hotel Kuala Terengganu - Queen Suite
Queen Suite
Primula Beach Hotel Kuala Terengganu - Primula Suite
Primula Suite
Primula Beach Hotel Kuala Terengganu - Primula Suite
Primula Suite
Primula Beach Hotel Kuala Terengganu - Primula Suite
Primula Suite
Primula Beach Hotel Kuala Terengganu - Suite Room
Suite Room
Primula Beach Hotel Kuala Terengganu - Superior Room
Superior Room
Primula Beach Hotel Kuala Terengganu - Deluxe Room
Deluxe Room
Primula Beach Hotel Kuala Terengganu - Deluxe Room
Deluxe Room
Primula Beach Hotel Kuala Terengganu - Deluxe Room
Deluxe Room
Primula Beach Hotel Kuala Terengganu - Deluxe Room
Deluxe Room
Primula Beach Hotel Kuala Terengganu - Executive Suite
Executive Suite
Primula Beach Hotel Kuala Terengganu - Executive Suite
Executive Suite
Primula Beach Hotel Kuala Terengganu - Bathroom - Primula Suite
Bathroom - Primula Suite
Primula Beach Hotel Kuala Terengganu - Exterior at Night
Exterior at Night
Primula Beach Hotel Kuala Terengganu - Exterior
Exterior
Primula Beach Hotel Kuala Terengganu - Swimming Pool
Swimming Pool
Primula Beach Hotel Kuala Terengganu - Swimming Pool
Swimming Pool
Primula Beach Hotel Kuala Terengganu - Swimming Pool
Swimming Pool
Primula Beach Hotel Kuala Terengganu - Swimming Pool
Swimming Pool
Primula Beach Hotel Kuala Terengganu - Bayu Restaurant
Bayu Restaurant
Primula Beach Hotel Kuala Terengganu - Bayu Restaurant
Bayu Restaurant
Primula Beach Hotel Kuala Terengganu - Kuala Kopi Lounge
Kuala Kopi Lounge
Primula Beach Hotel Kuala Terengganu - Anjung Bistro
Anjung Bistro
Primula Beach Hotel Kuala Terengganu - Pub/Lounge
Pub/Lounge
Primula Beach Hotel Kuala Terengganu - Lobby
Lobby
Primula Beach Hotel Kuala Terengganu - Lobby
Lobby
Primula Beach Hotel Kuala Terengganu - Lobby
Lobby
Primula Beach Hotel Kuala Terengganu - Lobby
Lobby
Primula Beach Hotel Kuala Terengganu - Function Room
Function Room
Primula Beach Hotel Kuala Terengganu - Wedding Set-Up
Wedding Set-Up
Primula Beach Hotel Kuala Terengganu - Walkway
Walkway
Features of Primula Beach Hotel
Facilities

24-hour room service

airport transfer

business center

car park

coffee shop

concierge

laundry service

meeting facilities

restaurant

safety deposit boxes

salon

shops

smoking area

tours

 
Sports and Recreation

garden

spa

water sports (non-motorized)

Internet

free Wi-Fi in all rooms

  
Parking

car park

  

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Sale ends soon!

Situated on Kuala Terengganu's stunning beach, this 4-star property is designed with an intricate blend of Eastern and Western influences and offers a family-friendly beachfront ambience. The resort, a short drive to the city center, offers 245 modern rooms, each with its own attached balcony overlooking the beautiful South China Sea. Guests can sit by the sea and dine under the stars at the restaurant, partake in a variety of recreational and water sport facilities, or relax by the lagoon-shaped swimming pool. This property is within close proximity to Terengganu State Museum and Sultan Mahmud Airport. Whether you are a leisure or corporate traveler, you will be pleased to know that Primula Beach Hotel is just a stone's throw away from the business hub and places of attractions in town. Situated on Kuala Terengganu's stunning beach, this 4-star property is designed with an intricate ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Must use an extra bed

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Check-Out Until
12:00PM

Distance from City Center
1 km

Distance to Airport
13 km

Number of Rooms
245


Recent customer comments

Filter by Traveler Type

 

Good

7.2

based on
619 reviews

Value for Money
6.9
Location
8.0
Staff Performance
7.0
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
7.3
Food/Dining
6.9
All reviews (619)
Sort by:
Sri H. Solo travelers Malaysia, April 30, 2015
Service Coyld Be Improved

Location, reputation and facilities
7
I am not satisfied with the housekeeping service, cups and glasses used not return to places where they should be. Bathroom floor mat was not changed even though it was soaking wet. Hotel management need to buckup staff in the house keeping dept. Other staff at front office, restaurants and concierge were all attentive and very helpful. My only other recommendation is for the management to benchmark its services and facilities with other 4-star international hotel. Even though it is locally owned and managed, it has the opportunity to be at par woth internationall managed hotel. The top management esp the the GM needs to have this aspiration. Current GM is not friendly at all. I used to stay in this hotel very often in the past, I'm still loyal to this hotel, still recommend friends from overseas to stay here. Previous GMs were friendly to all guests not just the VIPs or official one. One shouldnt assume the tourist type customer is not important, including locals.
Robyn H. Couples Australia, March 31, 2015
Tired hotel

1. Location - on the beach with a lovely view of the water 2. Staff friendliness
6
Primula would have been a lovely hotel 20 years ago. Now it is somewhat dilapidated and grubby. The staff are very friendly and helpful but badly trained. All in all, a disappointing experience. Certainly not 4 star now, though it might once have been.
Kai Y. Couples Malaysia, March 9, 2015
Beach at the city

Location, Food and Beach
8.3
Staff were friendly. Good selection of local foods at the restaurant. Nice beach and central of KT town.
John W. Couples Australia, February 25, 2015
Relatively Cheap and Cheerful

Proximity to beach with small surf. Location relatively close to China Town. Friendly staff
7.7
Very pleasant stay. Internet was the only problem but this was helpfully managed by staff.
Hia T. Families with young children Malaysia, February 22, 2015
Ordinary

Beside Beach; View; Car Park.
5.3
Ordinary. Room condition is poor, lack of maintenance.
Goh C. Families with older children Malaysia, February 22, 2015
Good environment

Beach
8
Yong A. Families with young children Malaysia, February 22, 2015
over priced hotel

beach only
4
Hotel conditions was very old and under maintained. After check in at 3pm, there were no bath towel, floor tower, hand tower provided. After 2hours calling only sending bath tower and floor tower. Holiday mood was spoilt on it. Bed sheet was in light grey color and semi transparent. There was ashes in window. The hotel was overratted as 4 star. This will be the fiRST and last time staying this hotel.
Hasliza N. Families with older children Malaysia, February 7, 2015
Hotel with great locations.

The beach is clean. Friendly staff . Nice locations.
7
Overall is great except the room is old kind . The rooms needs to be upgrade as the carpet looks dirty. The swimming pools also full with leaves . The staff shd clean the swimming pool regularly and the lazy chair shd be change to new brand. It too much 80s . I think the room price too high compared to the room quality. Wifi also not working well.
Mohamed A. Couples Malaysia, February 3, 2015
Overrated & Overpriced

Close to City Centre, Long and Wide Stretch of Beach
4.3
I found it to be disappointing firstly because I felt like it was not at all a 4 star hotel. The hotel is really old and desperately needs a refurbishment. I was promised a beach view room. What I got was very limited view of the beach and more of the city view. The staff were very cold (except at the reception). The chef manning the egg station during breakfast has to take the cake. I found this particular rather peculiar as I was trying to make sense of the logic behind such ridiculous statements made by that staff concerned. I went to the egg station and ordered for an omelette and a plate of scrambled eggs. The staff told me while he could prepare the omelette, he is unable to prepare the scrambled egg for me as it was already part of the buffet that morning. I made two rounds around the buffet spread (not much to start of with) and was unable to find the scrambled eggs. I returned to the chef at the egg station and noted this to him. He nonchalantly replied that the menu must have been changed. So then I asked him again if I could have a plate of scrambled eggs but he still insisted that he could not make it for me and even if he did, I would have to wait very long for it to be ready!!! I was flabbergasted as there were not many patrons at the buffet and there was only a couple of other guests waiting for their orders. Do take note that I got my omelette prepared on the spot! Until today I have no idea why that chef was making such a simple straight forward order become such a complex issue. 4 star hotel??? Really??? Needless to say, that was the last time my wife and I ate there. We quickly finished our meals and decided to forgo our other packaged meals there. Overall, I was extremely dissatisfied with the stay at this hotel. I felt that it was not worth the money spent and many other 2 or 3 star hotels could have provided us with a better experience.
Wafa S. Business travelers Malaysia, January 19, 2015
Great place and confort to Stay

1. Very peaceful place
8.3
< Previous page 1 - 10 of 619 reviews Next page >

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Customers like this hotel for:
Nearest transport:
  • Bus Ekpress Terminal Kuala Terengganu (1.4 Km / 17 min walk)
Area recommended for:
  • beaches
  • shopping
  • sightseeing
Distance to airport:
  • Sultan Mahmud Airport (7.4 Km)
Customer comments:
  • "Close to the beach" , "Great breakfast " , "Nice swimming pool"
Top attractions in the area:
  • Cultural Centre Stage (0.9 Km / 11 min walk)
  • Sultan Ismail Nasiruddin Shah Stadium (1.3 Km / 16 min walk)
  • Istana Maziah Palace (1.6 Km / 20 min walk)
  • Payang Central Market (1.8 Km / 22 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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