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Prince Hotel & Residence Kuala Lumpur

No. 4 Jalan Conlay, KLCC, Kuala Lumpur, Malaysia 50450 (Show on map)

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Area: KLCC Number of Rooms: 608
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

from 3583 reviews

Value for Money
7.9
Location
8.8
Staff Performance
8.2
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.2
Food/Dining
7.6
All reviews (3583)
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Biniecki J. Solo travelers Poland, May 7, 2014
Not clean, dated, mosquitos in lobby, greedy!

Location, location, location
6.3
Disappointing for 5 star. Hair on toilet and bathtub upon arrival. Mosquitos biting us in lobby on checkin. Phone in room echoed and disconnected repeatedly, but front desk still charged for calls. They asked how our stay was but did not care enough to really bother about it. Finally and most egregious is their wifi policy. Its advertises itself as free wifi but not in the room, which i am not happy about but accept responsibility for. Then if you buy wifi, each purchase is only good for 2 devices regardless of usage of each device and this does not mean any two devices simultaneously. If you are operating two devices and sign off one you cannot sign onto a third. This maybe in some fine print somewhere, but its very expensive for such limited service and its not like its super highspeed. Overall the value proposition of the meals and room is not good.
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Cheau Y. Families with young children Malaysia, May 7, 2014
okay for a night stay

location is convenient, love that the room has good amount of light.
7.7
Good stay amidst the road works at the front of the hotel.
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William A. Business travelers United Kingdom, May 5, 2014
Disappointing check in experience.

Proximity to shops and restaurants.comfort
7.7
your web site said breakfast was included. Only continental yet there is no differentiation on your site between continental and full. Wifi was not available in the residence rooms only available outside the room in certain areas. I was very familiar with the hotel and expected the full breakfast and wifi. Your website needs to reflect the service provided. How can I trust any description provided on your site. I raised all issues with hotel management. I took and was not charged for the full breakfast.
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Jung H. Groups Malaysia, May 4, 2014
great stay

clean, spaicous & nice
6.7
great location and nice environment
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Michal D. Families with young children Poland, May 4, 2014
absolutely great location

location, friendly staff, price
8
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Matthew H. Solo travelers Australia, May 4, 2014
as usual and excellent experience

pool, staff, rooms
9.3
the hotel is great value for money and has great rooms of many types.
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K.Kuperan V. Business travelers Malaysia, May 4, 2014
Excellent, good and clean environment

Good location, good food, comfortable rooms.
8
Enjoyable and comfortable
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Ya F. Families with young children Malaysia, May 4, 2014
A comfortable hotel environment

Safety, cleanliness & friendly service
6.7
Fast check-in and check out service. I was satisfied the hotel services and facilities.
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Jaclyn K. Couples Malaysia, May 1, 2014
Very comfortable stay!

Attentive staff, clean and comfortable room, and super near to shopping malls!
10
Definitely will be back again!
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Ahmed S. Business travelers Maldives, May 1, 2014
Had a wonderful stay at Prince Hotel.

Close by to shopping and cinemas and easy access to public transport.
8
I had a lovely time at Prince Hotel, The staff were friendly and helpful. Just one downside which is the wifi at the room is chargeable and only can be used for 2 devices and thats also non-transferable. Especially in a such a technological era limiting this service is what i think not so good. Other than that I would say the stay was wonderful. Would stay again in this hotel if i goto Malaysia but would recommend to change the WiFi policy in a way which everyone likes. Thank you
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Customer Reviews - Prince Hotel & Residence Kuala Lumpur, Kuala Lumpur

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