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Promenade Hotel Kota Kinabalu

No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia

Recent customer reviews

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Very good

7.5

based on 2311 reviews

2005 reviews in English

Value for Money
7.3
Location
8.2
Staff Performance
7.3
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.5
Food/Dining
7.3
All reviews (2311)
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Suri C. Business travelers Malaysia, November 20, 2015
My Go To Hotel
6
definitely always stay in this hotel
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Er Y. Couples Malaysia, November 14, 2015
A night transit
4.7
This hotel is located right in the town, with an early flight to catch, having breakfast at the hotel is very convenient.
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Wong T. Business travelers Hong Kong, November 14, 2015
satisfactory

Staff, location and room facilities
8
Generally good except there is no non halau food or no tabasto chilli source.
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Ezni F. Business travelers Malaysia, November 13, 2015
Good , comfortable

Clean, comfortable , wasy to access
6.7
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Kia C. Business travelers Malaysia, November 13, 2015
Bad Experience
4.7
Bad experience because; Only 3 Floors out of 9 or 10 are non-smoking, so essentially a hotel for smokers Lousy TV Channels, no HBO,Fox or Star Movies Internet extremely slow due to "many people using" No Slippers with Freezing Bathroom Floor Slow cleaning and setting of tables during breakfast
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Nurul A. Families with older children Malaysia, November 12, 2015
Affordable hotel in kk

1. Easy to find food 2. Near to filipine market (10mins walking, lots of souvenior) / opposite to shopping mall 3. 15mins to jesselton points (by car, for island hoping)
8.7
Staff helpfull
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Victoria S. Business travelers Malaysia, November 11, 2015
best location

food, location & entertainment
8
Overall good...
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Kimberly T. Families with young children Malaysia, November 10, 2015
Should improve food variety

Cold room (level 11). Service is excellent
7.3
Pleasant. I stayed here two months ago. Same type of room on the 11th floor where evening cocktails and breakfast are included. However, I wish they could serve better variety of food on this floor for both cocktail and breakfast. Felt like I was served the same meals two months ago and in this recent trip. Think the menu needs improvement.
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Siti S. Families with young children Malaysia, November 9, 2015
Just ok. But the price is overrated.

Near the Pasar Philippines, foodcourt n shopping mall
7
Just ok. But the price is overrated. When we check in at 2.30pm there's no towel inside the room. when we ask the housekeeping they said all towel been sent to wash and will send to us at 4.00pm. Please prepare more towel since the hotel is 4 stars and also there's no slipper inside the room. we ask to have it but they said run out of stock. How embarrassed the 4 star hotel have this kind of situation. The carpet inside the room also not so clean.
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Ronald S. Couples Philippines, November 8, 2015
A satisfied customer

Cleanliness, situation, staff friendliness.
9.3
Most enjoyable & highly satisfied.
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