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Promenade Hotel Kota Kinabalu

No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia (Show on map)

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Area: Central Business District Number of Rooms: 451
Free Wi-Fi

Recent customer reviews

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Good

7.5

from 1927 reviews

Value for Money
7.3
Location
8.2
Staff Performance
7.3
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.4
Food/Dining
7.3
All reviews (1927)
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Mohammad R. Groups Brunei Darussalam, September 15, 2014
Water piping very bad leak in room

Location
7
Services very good bit room conditon very bad leaking water piping. Water flood in room
Badariah Y. Business travelers Indonesia, September 13, 2014
perfect location with great view

location, view, price
8
i stayed at junior suite room which recently renovated. modern, nice and spacious with great view. there are lots of restaurants/cafe and night market nearby.
Teck P. Groups Malaysia, September 10, 2014
Value for money for the refurbished rooms

Refurbished rooms, location.
6.7
Security for guests lifts can be better.
Lam K. Business travelers Malaysia, September 9, 2014
Unpleasant Stay

-Location
5.3
-Level 5 corridor had an unpleasant smell and it smell like dead fish -Room located at level 5 and level 6 under going renovation. The renovation started at 8am instead of 9 am. All the annoying drilling and knocking sound heard clearly and loudly. -Bed sheet was dirty with stain and dust. -A trainee waitress was showing an unfriendly mimic or gesture when serving or cleaning the table at the breakfast. This happened for 2 continuous day for morning breakfast. Unpleasant experience when away from home.
Khairunnisa S. Couples Singapore, September 8, 2014
Bed was hard as rock

Food was excellent, location was good. Other than that, nothing fantastic.
8
We stayed for 3 nights and it was such a bad experience. I couldnt sleep on the 1st night as the beds were hard like rock, the hot shower was not working and the tub couldnt drain the water. So we asked for a change in room but the staff said that all rooms are the same. What kind of service is that!! There is no safe box in the rooms too and it was so troublesome to keep going to the front desk to have our passports and extra cash kept there. Nonetheless, we chose this cos of the close proximity to seafood, walking streets, malls and good spa/massage. Other than that, nothing fantastic.
Lau G. Solo travelers Hong Kong, September 6, 2014
convenient

location, location, location
7.3
it was a pleasant and comfortable stay.
Maslan A. Business travelers Malaysia, September 6, 2014
Convenient

Coffee house, room, location
7.7
ok. except for the renovation works
Sharizan O. Groups Singapore, September 6, 2014
The promenade review

Location
4.3
1. Rooms are in a sorry state , badly need renovation and not sound proof. No internet in rooms. 2) was upgraded to the newly renovated floor but the water does not runned down fast enough & overflows and floods the bathroom 3) the elevators are old and very slow
Charles S. Families with older children Brunei Darussalam, September 6, 2014
Not happy.

choice of foods in the breakfast
6.7
Book for 2 nights. Stay one night at a junior suite at level 5 where the ceiling is leaking and then request for another room. Eventually given another room at level 9 - newly renovated. They should have check the conditions of the room before letting out to the customers. Not happy...
Muhammad Y. Business travelers Malaysia, September 5, 2014
Nice place to stay

location of the hote, the breakfast foods and the live band
7.3
The hotel location is great, near to central business district. The foods is great. However, parking is not free. Need to pay RM2 per entry. There are some renovation in progress and it would be great if they can renovate the interior of the room as well.

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Customer Reviews - Promenade Hotel Kota Kinabalu, Kota Kinabalu

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