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Promenade Hotel Kota Kinabalu

No. 4, Lorong Api-Api 3, Api-Api Centre, Central Business District, Kota Kinabalu, Malaysia (Show on map)

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Area: Central Business District Number of Rooms: 451
Free Wi-Fi

Recent customer reviews

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Good

7.5

from 1929 reviews

Value for Money
7.3
Location
8.2
Staff Performance
7.3
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.4
Food/Dining
7.3
All reviews (1929)
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Ching L. Couples Malaysia, May 4, 2015
Short Stay at KK Promenade Hotel

Central location, spacious room and club floor facilities including pre-dinner cocktails
6.3
Generally, the stay was comfortable except the hotel lobby is very crowded and noisy and no free car park for hotel guests.
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Lionel L. Groups Malaysia, May 3, 2015
Not good

it's a strategic location, provides breakfast, room design is nice
5.3
Very bad, 1st morning there's renovation going on, but the receptionist didn't mention when check in. When complain, it has slow response, only change room during afternoon. Wifi is very slow if not cannot connect at all. Gym is abit run down. Room lighting uses touchscreen, gimmic and confusing.
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Syazrul A. Business travelers Malaysia, May 1, 2015
Good location

Location, food, accessibility
6.3
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Yusri H. Business travelers Malaysia, April 30, 2015
No regret and value for your money

Cleanliness, staffs and foods
9.3
Cheers!
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Nadzri C. Business travelers Malaysia, April 29, 2015
Good

Location
7.3
Good
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Aik M. Business travelers Malaysia, April 28, 2015
Bad customer service
5.3
Poor, Very poor and very very poor customer service. I was made to wait for the door key for Half hour when the creception asked me to go straight to the floor and wait. In between I asked at least 2 staff - chambermaid and the floor supervisor to ask if anyone is coming but were told to wait. That wait was half hour until I got furious and told off the floor manager where he use walker talkie to communicate. At last the girl who brought the card half hour later said this is not her job.
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Chan E. Couples Malaysia, April 27, 2015
Good hotel but a bit off location

Food, room, customer service
6.7
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Federico D. Solo travelers Italy, April 27, 2015
Very clean n comfortable room

The staff was all friendly. Room was clean and comfortable. Lobby was nice
7.7
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Fatmawati K. Business travelers Malaysia, April 27, 2015
Comfortable stay

The internal decoration is superb, hotel staffs are friendly and there is a laundry located just behind the hotel which provides reasonable price and opens till 2am,
8.3
Food was almost tasteless, I had buffet lunch & breakfast. Food at the Filipino Market was much, much better and cheaper, and within walking distance. So far, I experienced no tummy issues with food at the market. TV channels were very basic. No movie channel. Very boring if you are staying in. No direct access to the beach i.e no private beach, you can see the waterfront though.
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Wong J. Business travelers Malaysia, April 25, 2015
best junior suite room

a mall across the road, easy access to food
10
loved the junior suite room, good value for money
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Customer Reviews - Promenade Hotel Kota Kinabalu, Kota Kinabalu

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