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Promenade Hotel Tawau

Eastern Plaza Jalan Kuhara, Bandar Tawau, Tawau, Malaysia 91000 (Show on map)

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Good 7.2
based on 531 reviews

"Good room, comfortable and pleasant stay..."

  • Kai, Malaysia
  • August 11, 2015
  • Area: Bandar Tawau
  • Rooms : 180

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Room Types
Superior With Breakfast
Deluxe With Breakfast
Junior Suite With Breakfast
Junior Suite


When would you like to stay at this hotel?

Features of Promenade Hotel Tawau

24-hour room service

airport transfer


business center

car park

coffee shop



executive floor

facilities for disabled guests

laundry service

meeting facilities


room service

safety deposit boxes



Sports and Recreation

fitness center

hot tub


car park


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Located at Kuhara, Promenade Hotel Tawau features business-class accommodation in the center of the Tawau Division in Sabah. The tallest in Sabah, the hotel is located adjacent to Eastern Plaza Shopping Center, the biggest shopping center in Tawau. The hotel, close to the town center, features rooms and suites with 4-star amenities that cater to both leisure and business travelers. Guests staying here can enjoy great accessibility to places like Tawau Hill Park, Shan Sui Golf & Country Club, as well as world-class diving sites like Sipadan and Mabul Islands.Promenade Hotel Tawau assures maximum pleasure, convenience, and unforgettable memories. Located at Kuhara, Promenade Hotel Tawau features business-class accommodation in the center of the Tawau ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Must use an extra bed

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
18 USD

Breakfast Charge (when not included in room rate)

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
0.5 km

Distance to Airport
30 km

Internet Usage Fee

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Parking Fee (per day)

Reception Open Until
12:00 AM

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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from 531 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (531)
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Kai R. Business travelers Malaysia, August 11, 2015
Good room, comfortable and pleasant stay

Good room, comfortable and pleasant stay
Good room, comfortable and pleasant stay
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Rafidah Y. Business travelers Malaysia, August 8, 2015

food choices for breakfast
just ok
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Chong C. Business travelers Malaysia, July 29, 2015
Over-rated hotel

Quiet, good gym room, nice view from the cafe at level 7
Swimming pool is actually located in an apartment block across the road. One needs to obtain a voucher at level 5 before going down the hotel lobby, and to cross the road to reach the apartment block at the back. I decided not to take the trouble.
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Mohd Z. Business travelers Malaysia, July 27, 2015
Clean Room, Big room and worth for money

Clean Room, Big room and worth for money
Clean Room, Big room and worth for money
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Nora M. Couples Malaysia, July 18, 2015
Pretty okay for tawau

Free parking, free breakfast, spacious room
I'm a returning guest and the standard of the hotel was pretty okay considering you're in tawau. They're ample free parking at the parking lots inside the eastern plaza (a mall attached to the hotel) but do park at your own risk since there's no security after midnight. Other than the mall, the hotel was actually quite a distance from the main town area so own transportation is a plus. Also i don't know why people are complaining about the breakfast though cuz it's pretty sufficient in my books. Lastly, the difference between a superior & deluxe room is basically the view only so if u don't mind a view of the back/roof of the mall, then just go with the superior rooms
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Chu Y. Business travelers Malaysia, July 8, 2015
the worse hotel im stay in tawau.

view from room and king bed size
the carpet is very dirty, room was very smelly due to old carpet. the breakfast is very no standard, not taste at all. staff and security also no standard, no tidy look, if comparing with la hotel, promanade hotel is not value for such of that room rate value. im also feel funny that you will rate that promanade hotel is 4 star, omg...no more next time for me to stay in here. tq.
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Rizal A. Business travelers Malaysia, June 22, 2015
Good location.

Excellent service
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Caroline L. Business travelers Malaysia, June 22, 2015
3 Star Rating

For the rate that we paid, you'd expect a 4 star service, since that's what the hotel is. However, it seems more like a 3 or 2 star hotel due to the poor quality of maintenance. The bathroom was leaking and we have to wake up both mornings to wet floor mats. Bath towels were supposed to be white but seemed more like grey to me (so old that it changed color!) The room had spider webs hanging off the top. Restaurant food was quite good but service was bad. We ate 3 meals a day in the restaurant. The waiter got our order wrong a few times and didn't even apologize.
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Dino T. Business travelers Malaysia, June 19, 2015
For normal stay is okay, for business strictly no

No wifi in the hotel, bad customer service
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Kai R. Business travelers Malaysia, June 16, 2015
Good room, comfortable and pleasant stay

Good room, comfortable and pleasant stay
Good room, comfortable and pleasant stay
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Customers like this hotel for:
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Tawau Airport (2.0 Km)
Customer comments:
  • "Big clean rooms" , "Convenient location for shopping" , "New hotel"
Top attractions in the area:
  • Teck Guan Cocoa Museum (2.8 Km)
  • The Fat Hill (7.0 Km)
Note: Distances are measured as a straight line.

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