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Promenade Hotel Tawau

Eastern Plaza Jalan Kuhara, Bandar Tawau, Tawau, Malaysia 91000 (Show on map)

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Good 7.2
based on 520 reviews

"No wifi in the hotel, bad customer service..."

  • Dino, Malaysia
  • June 19, 2015
  • Area: Bandar Tawau
  • Rooms : 180

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Room Types
Max
Rates
Superior With Breakfast
Superior
Deluxe With Breakfast
Deluxe
Junior Suite With Breakfast
Junior Suite

 

When would you like to stay at this hotel?

Features of Promenade Hotel Tawau
Facilities

24-hour room service

airport transfer

bar

business center

car park

coffee shop

concierge

elevator

executive floor

facilities for disabled guests

laundry service

meeting facilities

restaurant

room service

safety deposit boxes

salon

shops

 
Sports and Recreation

fitness center

hot tub

 
Parking

car park

  

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Located at Kuhara, Promenade Hotel Tawau features business-class accommodation in the center of the Tawau Division in Sabah. The tallest in Sabah, the hotel is located adjacent to Eastern Plaza Shopping Center, the biggest shopping center in Tawau. The hotel, close to the town center, features rooms and suites with 4-star amenities that cater to both leisure and business travelers. Guests staying here can enjoy great accessibility to places like Tawau Hill Park, Shan Sui Golf & Country Club, as well as world-class diving sites like Sipadan and Mabul Islands.Promenade Hotel Tawau assures maximum pleasure, convenience, and unforgettable memories. Located at Kuhara, Promenade Hotel Tawau features business-class accommodation in the center of the Tawau ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Must use an extra bed

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

Airport Transfer Fee
18 USD

Breakfast Charge (when not included in room rate)
0 USD

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
0.5 km

Distance to Airport
30 km

Internet Usage Fee
0 USD

Non-Smoking Rooms / Floors
Yes

Number of Bars
1

Number of Floors
16

Number of Restaurants
1

Number of Rooms
180

Parking Fee (per day)
0 USD

Reception Open Until
12:00 AM

Room Voltage
240

Time to Airport (Minutes)
35

Year Hotel Built
2009

Year Hotel Last Renovated
2009


Recent customer comments

Filter by Traveler Type

 

Good

7.2

from 520 reviews

Value for Money
7.2
Location
7.1
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.4
Food/Dining
6.6
All reviews (520)
Sort by:
Rizal A. Business travelers Malaysia, June 22, 2015
Good location.

Excellent service
7.7
Great.
Caroline L. Business travelers Malaysia, June 22, 2015
3 Star Rating

Food
4.3
For the rate that we paid, you'd expect a 4 star service, since that's what the hotel is. However, it seems more like a 3 or 2 star hotel due to the poor quality of maintenance. The bathroom was leaking and we have to wake up both mornings to wet floor mats. Bath towels were supposed to be white but seemed more like grey to me (so old that it changed color!) The room had spider webs hanging off the top. Restaurant food was quite good but service was bad. We ate 3 meals a day in the restaurant. The waiter got our order wrong a few times and didn't even apologize.
Dino T. Business travelers Malaysia, June 19, 2015
For normal stay is okay, for business strictly no

No wifi in the hotel, bad customer service
4.3
Remmy K. Business travelers Malaysia, June 14, 2015
-

-near the mall , good staff , safety lift
7.3
not bad.
Philip C. Business travelers Malaysia, June 10, 2015
Spacious room but Not Comfy

Big room
6
Normal room
Ho K. Families with young children Malaysia, June 4, 2015
not enough cleaning in the room

connecting with shopping mall and cinema
4.7
Flooring inside the room need more cleaning and vacuum. Even there is non smoking room but the smoke can smell at the whole non smoking floor.
Daniel Y. Solo travelers Malaysia, June 2, 2015
moderate

room availability
5.7
Marzuin B. Couples Malaysia, May 31, 2015
Good, comfortable and very nice place. Awesome

Awesome
10
Good
Donald Y. Business travelers Malaysia, May 29, 2015
poor
3.7
So so
Mahathir A. Families with young children Malaysia, May 24, 2015
One major flaw and it's ruin everything.

Location, Cleanliness, Staff Attitude.
8.3
Parking is no issue. Hotel breakfast is great! Location attached to shopping complex. ATM machine just 10 steps walking. Everthing looks so smooth all the way until i noticed the window. I travel with my wife and 2 kiddo. My kids can easily reach the sliding windows. Worst thing is the windows is LOCKED on OPEN position. So if my kids slide it before me, it could be FATAL. Lucky im the one who always check this kind of thing for my family safety in every hotel that we have been. Thats really ruin my mood that day! Darn!
< Previous page 1 - 10 of 520 reviews Next page >

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Customers like this hotel for:
Area recommended for:
  • restaurants
  • shopping
  • sightseeing
Distance to airport:
  • Tawau Airport (2.0 Km)
Customer comments:
  • "Big clean rooms" , "Convenient location for shopping" , "New hotel"
Top attractions in the area:
  • Teck Guan Cocoa Museum (2.8 Km)
  • The Fat Hill (7.0 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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