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About Promenade Service Apartment


A perfect choice for budget travelers and backpackers, the renovated apartments of Promenade Service Apartment are within easy access to business, shopping, and entertainment districts. All the comfortable units feature basic amenities such as a mini bar, tea/coffee-making facilities, and complimentary drinking water for a luxurious stay. The property provides 24-hour security, housekeeping, laundry services, and parking service. With its strategic location and great service, Promenade Service Apartment is one of the most selected properties amongst travelers.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • car park
  • airport transfer
  • shuttle service

Food & beverage

  • convenience store
  • coffee shop


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundromat
  • laundry service
  • dry cleaning

Guest services

  • ticket service
  • luggage storage
  • tours
  • concierge

On-site facilities

  • family room
  • elevator
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in

Business & money services

  • photocopying
  • fax machine
  • meeting facilities
  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
  • Indonesian
  • Malay
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 12 MYR
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: No
Number of Rooms : 113
Year Hotel Built: 1993
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Recent customer comments

Filter by traveler type
  • Hotel Condition/Cleanliness 5.9
  • Facilities 5.8
  • Location 8.0
  • Room Comfort/Standard 6.6
  • Service 6.7
  • Value for Money 7.2
  • Food/Dining 5.5

Joseph M.
July 21, 2016
Somewhat value for money
Wish the lift was bigger. Max 4 occupancy in lift. Toilet shower was broken. Aeroplane landing sound is quite disturbing to sleep at night. Otherwise, bed and room was comfortable. Strategic in city location. KK waterfront is just 5 mins walk.

Abdul H.
July 19, 2016
Great Location with big room
The location in city center, great staff service & big room

Alfian A.
July 17, 2016
Promenade service apartment stay from 5 to 13 July
my stay this time was dissappointing as when i arrived i was given a run down apt in block 4 inspite of my earlier booking in april.i was not a walk in guest and the mgt should have prepared a better apt as requested as i have stayed there several occassions.i made a complain and late evening was given apt 3329 on block 3.it was much better.the entire blocks need a good clean up and repainting.studio apt rooms run down and not well maintained.acons are old ,noisy,dusty,dirty and poor cooling.lots of cockroaches.a good convenient place to stay,centre of town,close to waterfont and dinning places but sad to say upkeeping of apartment and block area is poor.Hopefully it will be a pleasant stay next time around.

July 17, 2016
All good
Keep it up

July 14, 2016
Worth Staying
I would say worth staying with the money spent. Reasonable price, with attached bathroom, sofa and even kitchen! Good location as is located at api-api centre. There are always food, laundry and grocery shop nearby! Keep it up ^^

Frankie W.
July 14, 2016
Friendly Staff with big room
Staff always friendly, room is cleaned when check in but the 2nd day room don't seem to have cleaned properly not to mention that towels were not changed, both lifts were broke down on the 2nd day morning, and no light for the stair from basement to Ground floor

Stephanie G.
July 14, 2016
Horrible Place, needs maintenance
I stayed for 2 nights; checked into room 3313. Facilities were old and towels had holes in it. There was a black patch on the wall from the air con. Air con was making a very loud noise but it was not cold, room was very warm. Air con was making too much noise and we had problem sleeping so we requested for a room change by 2am. Checked into room 3316 and the room was infested with cockroaches. This place needs maintenance or checking before it gets listed on Agoda or other booking services.

Nordin F.
July 14, 2016
Big space
Suitable for family trip. Just bring your own things to suit yourself with big space.

Hasmanudin M.
July 13, 2016
Good service and clean
Very good and fast service. Reliable and helpful staff. Highly recommended for family with young children

Asminah K.
July 11, 2016
Air condition is not cold.....