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Recent customer comments

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Very good



based on 31 reviews
  • Cleanliness 7.5
  • Location 8.6
  • Room Comfort/Standard 7.0
  • Service 6.6
  • Value for money 7.6
  • Food/Dining 7.0
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clarens C.
South Africa
January 14, 2012
pritty simple but well located
intenet available
The hotel was very outdated and need a revamp otherwise its well located and would make sense to sport and business travelers.Me personally was looking forward to a more relaxed room apart from the one we received.But over and above my comments the hotel are well managed.

Beth T.
South Africa
January 09, 2012
Great location but small rooms
Location
room smelt of smoke even though we requested a non smoking room. staff were helpful and friendly. the room was tiny and it was difficult to fit 2 adults and a baby into the space, but we managed. spent very little time in the room itself as the weather was amazing.

eric S.
United States
January 08, 2012
better than sleeping in a tent under an overpass
safe parking lot (?)
-reception initially provided me a room that I went to only to discover that the room's door was open, the bed unmade and there were towels on the floor. -the hallways are lit with this amazingly awful green light. I guess this is an attempt to look "hip" at the lowest possible cost and effort, and then still failing entirely -the room service food is basically burgers, fries and wings … you know, healthy stuff -the info provided in the room says that room service closes at 11pm, but it actually closes at 10pm … or whenever they feel like it, I guess. -the bar doesn't accept your room # to charge a drink to, so you have to pay cash -no minibar in the room -there's honestly like 10 tv channels, 5 of them are football or rugby, and 1 of them is currently playing a Jack Black movie. I append no further comment. -I have to call reception in order to get a user/pass for wifi, as the system where I have to enter last name, room # and requested user/pass doesn't work - the phone was kind of like a rotary phone -- you know, they type from the mid-1980's where there's a dialpad but you still here the 'clicks' after you touch. I'm an international traveler and wanted to make an international collect call, a task which proved all but impossible ... but none of that matters, because: - woke up this morning and the phone is dead (so I can't call reception to get more wifi allowance) All this amounts to an experience I would describe as being pretty craptacular indeed. I've stayed at other Protea hotels and not had nearly this level of disappointment.

ellen K.
United States
January 07, 2012
Great location , but hotel stuff not so good.
Not satisfied!
Very small room ... Need to be renovated...beds are very uncomfortable. Very good food in the restaurant . I do not recommend this hotel.

Anthony M.
South Africa
December 20, 2011
Great practical room with a nice view
price and location
was a little surprised i had to pay extra for parking when leaving, but would happily stay there again.

stephen M.
United Kingdom
August 04, 2011
Well located, clean, comfortable and reasonable.
Stainless steele shower, clean room, pleasant amenities
Well located in vibrant Sea Point close to seawall and waterfront. Hotel was spotless throughout and I loved the stainless steele shower. Staff were all welcoming and helpful and the garage was easily accessible and manned 24 hours. Breakfast was reasonably priced(continental)and extensive. I would definitely stay here again. My only hitch was at check out; agoda had already charged me and the hotel saw fit to do so a second time...maybe not so reasonably priced after all? I am sure this will be rectified as I have all my receipts and agoda has been fantastic in helping me sort this error out.

Izaan M.
South Africa
May 16, 2011
Great views strange Bathroom and bit small
Central located warm welcoming staff
We loved our stay at the Protea Hotel SeaPoint it was my 5 stay at this hotel and enjoyed it alot!

erlank B.
South Africa
March 18, 2011
great location
close to ocean
room was spacious and clean. within walking distance to shops, restaurants and beach. short commute to the city. tv broke but was fixed on the same day. the breakfasts were filling and delicious. the pool deck was lovely with a view overlooking the ocean. we would definitely stay at the protea hotel in sea point on our next visit to cape town and recommend to our friends and family.

David W.
February 02, 2011
Lovely hotel in a great location
Location, professional & knowledgeable staff, good facilities, great breakfast
very good,safe location only 2 mins walk to the sea front and surrounded by lots of good cheap international restaurants,bars & shops. local bus,50 yards from hotel,takes 10 mins to v&a water front. staff are just fantastic,very friendly and professional...nothing is too much trouble. very clean & good facilities. great breakfast!

Philip F.
South Africa
November 19, 2010
Nice hotel
Great location
Small rooms
Was a good stay, room small but well decorated. Breakfast not great but not to bad either. The location is very good and central to lots of other shops and restaurants