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Customers like this hotel for:
    Area recommended for:
  • shopping
  • restaurants
  • beaches
    Distance to airport:
  • King Shaka International Airport (12.1 Km)
    Customer comments:
  • "comfortable", "Friendly staff", "Great location"
    Top nearby attractions:
  • Gateway Theatre Of Shopping (0.4 Km / 5 min walk)

Note: Distances are measured as a straight line.

Protea Hotel Umhlanga Ridge

14 Palm Boulevard, Umhlanga, Durban, South Africa 4001 (Show on map)

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"Staff friendliness, the room service and the..."

Iva, South Africa January 03, 2015

Features of Protea Hotel Umhlanga Ridge

Hotel Facilities

  • 24-hour front desk
  • 24-hour security
  • airport transfer
  • babysitting
  • bar
  • business center
  • concierge
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • facilities for disabled guests
  • family room
  • fax machine
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • photocopying
  • printer
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • shops
  • shuttle service
  • smoking area
  • taxi service
  • wheelchair accessible

Sports and Recreation

  • fitness center
  • garden
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • spa


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English

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Hotel Description
Built in 2009, Protea Hotel Umhlanga Ridge is a distinct addition to Durban and a smart choice for t...see more Built in 2009, Protea Hotel Umhlanga Ridge is a distinct addition to Durban and a smart choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Protea Hotel Umhlanga Ridge also offers many facilities to enrich your stay in Durban. Guests of the hotel can enjoy on-site features like free Wi-Fi in all rooms, 24-hour security, daily housekeeping, fax machine, photocopying.

The hotel features 205 beautifully appointed guest rooms, many of which include internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, wake-up service. The hotel offers an excellent variety of recreational facilities, including fitness center, outdoor pool, spa, massage, kids club. Superb facilities and an excellent location make the Protea Hotel Umhlanga Ridge the perfect base from which to enjoy your stay in Durban.
Hotel Policies
Useful Info
Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (45)

Business travelers (9)

Couples (22)

Solo travelers (2)

Families with young children (4)

Families with older children (6)

Groups (2)

Very Good
Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (45)
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Nevan S. Families with young children
South Africa, March 16, 2015
Good functionality

Location ; clean ; good breakfast
Good 4 star
Ugan R. Couples
United Kingdom, January 05, 2015
Poor, overpriced and overrated

Complimentary parking
Awful! One of worst hotels I've ever stayed at. Poor re cleanliness. staff overwhelmed. Avoid using laundry service. definitely overrated and avoided!
Iva G. Couples
South Africa, January 07, 2015
unforgettable holiday

Staff friendliness, the room service and the location
It was a great experience and will definitely recommend it.
Nishaan J. Families with older children
South Africa, January 04, 2015

location, parking, clean
pleasant stay, however, i was only offered a prokard upon departure, which would have earned me points had i done it on arrival. After the rooms were cleaned, the soaps, shampoo and shower gels were not replenished. Nor were the tea,coffee and milk replaced. I shall stay there again, however for a four star establishment, these minor problems should have been avoided. on a positive note, once I called housekeeping to complain, the problems were rectified within 5 minutes.
Chenay H. Couples
South Africa, December 27, 2014

Location to gateway, spa, comfort
Concerns: No small bar fridge in room? Hotel Food prices are a bit expensive? No shuttle service to the beach as hotel is a good distance away from the beach? But other than that a great holiday! Great advantage is the walking distance to gateway!
Marnus K. Couples
South Africa, December 07, 2014
Great location

Great location. Not too big and therefore not that busy. Pool is in a really excellent location.
We enjoyed the fact that you can walk to Gateway mall and all of the surrounding shops and restaurants. The showers and bed was also really comfortable.
Malizuke M. Couples
South Africa, December 01, 2014
Wouldnt recommend to anyone

Very disappointed
zahira A. Couples
Mauritius, November 17, 2014

Location, friendly staff, comfortable room
willy W. Couples
Belgium, November 09, 2014

average no personality.braekfast
not bath...outside not to clean
Yusuf H. Families with older children
South Africa, February 05, 2015
Good location

location, family room balcony,secure parking

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