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More about this hotel:
    Area recommended for:
  • shopping
  • restaurants
  • beaches
    Distance to airport:
  • King Shaka International Airport (12.0 Km)
    Customer comments:
  • "comfortable", "Helpful staff", "Spacious rooms"
    Top nearby attractions:
  • Gateway Theatre Of Shopping (1.8 Km / 22 min walk)

Note: Distances are measured as a straight line.

Protea Hotel Umhlanga

Protea Mall, Corner Lighthouse Road & Chartwell Drive, Umhlanga, Durban, South Africa 4320

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Features of Protea Hotel Umhlanga

Hotel Facilities

  • 24-hour front desk
  • airport transfer
  • babysitting
  • bar
  • business center
  • elevator
  • facilities for disabled guests
  • laundry service
  • meeting facilities
  • restaurant
  • safety deposit boxes
  • shops
  • shuttle service

Sports and Recreation

  • outdoor pool
  • spa

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park

Languages Spoken

  • English

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Hotel description
Built in 1997, Protea Hotel Umhlanga is a distinct addition to Durban and a smart choice for travele...see more Built in 1997, Protea Hotel Umhlanga is a distinct addition to Durban and a smart choice for travelers. The hotel lies 2.00 Km from the city center and provides accessibility to important town facilities. With its convenient location, the hotel offers easy access to the city's must-see destinations.

At Protea Hotel Umhlanga, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park.

The ambiance of Protea Hotel Umhlanga is reflected in every guestroom. internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning, wake-up service are just some of the facilities that can be found throughout the property. The complete list of recreational facilities is available at the hotel, including outdoor pool, spa. When you are looking for comfortable and convenient accommodations in Durban, make Protea Hotel Umhlanga your home away from home.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (27)

Business travelers (2)

Couples (15)

Solo travelers (3)

Families with young children (3)

Groups (4)

Very good
7.9
Value for Money
7.3
Location
9.3
Staff Performance
7.9
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
8.2
All reviews
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Susan H. Groups
United Kingdom, January 28, 2015
Did not like paying for parking!

Locality. Staff. Rooms
7.3
Except for a very noisy air conditioner in our room, and the fact we had to pay R50 per day for parking in the hotels own parking, everything was fine
Safiyya M. Couples
South Africa, December 24, 2014
Convenient location

Neatness, well located, Friendly staff
8
shaun U. Couples
Canada, December 8, 2014
Clean but very basic

clean, friendly staff, cannot think of a third
5.7
Power outages frequently but not the hotel's fault. They did not, however, respond well to the outages - exits were locked and getting back to the rooms via the stairway was difficult, as there is no handle on the door to enter the hallways from the stairwells. Staff were also "locked out" by this omission and would knock on the door to the stairway for us to open the door. It was also quite noisy during the day, due to hotel construction. If you plan on being in your room during the day, it may be best to ask if the construction has been completed. If not, it is not worth booking. The rooms are small but clean. The sofa in the room had clearly seen better days (I hope) - we chose not to sit on it. Has a safe and kettle but no fridge. Overall it was fair but not a place I would recommend, given the other options around. It was quite a bit like the Protea Edward in Durban - a hotel that looks dated, tired.
Rose B. Families with young children
South Africa, October 16, 2014
Great Value

The Location is just so convenient - literally a walk away from everything; The staff at Protea Umhlanga are just so wonderful - were very helpful in directing us to places of interest, etc.
8.7
I usually stay at this hotel when in Durban and have yet to have any let down. The place is just so conveniently placed to all the places were want to visit. The staff are wonderful (from the front desk to the housekeeper and maintenance crew) and very knowledgeable on the area and tourist places. Thank you for making our stay so pleasurable. Can't wait for the next visit!
Zakeu M. Groups
South Africa, September 22, 2014
i had a great time with my friends at the hotel

overall service, food/dining, location
8
Excellent!!!
Vanessa C. Couples
South Africa, June 3, 2014
Bad customer service

The rooms are also self-catering with microwave, crockery and cutlery, close to nice local restaurants, beds were comfy
6
I got lost on my way to the hotel (while my husband was running the Comrades and getting close to the finish. When I got to reception they had no record of our booking so I had to go back to the car and get my husband's laptop with the e-mail confirmation. By this time I was really frustrated. I showed the e-mail to the receptionist lady and she asked me to e-mail it to her. When I asked if I could use the hotel's Wi-Fi, she said I could only make use of it once we have been checked in. I then tried but had to enter a password which I had to get from my husband while running the race. After the e-mail was sent I still had to wait about another 20minutes to finally get a room. Nobody bothered to help me with my luggage and later when I asked the same receptionist for a list of restaurants in the area she just scribbled a couple of names on a piece of paper, no contact details. The information she gave me I could have gotten myself on the internet. The rooms were nice, we booked a double but we got two twins pushed together. Do not think I will go back there in future. Not sure if I should blame Agoda or the Protea Hotel staff.
Mark T. Groups
United Kingdom, May 27, 2014
Excellent experience, comfortable, good location

Location, proximity to beaches, restaurants, airport
7.7
No complaints at all. Small niggle in that the bathroom windows opened on to passageway and felt not very private. Walking distance to the lovely restaurants and shops of Umhlanga Rocks.
Alan P. Couples
South Africa, May 16, 2014
Great position in Umhlanga

Room, Location, Staff
8.7
The initial room allocated was unacceptable due to the noise from refurbishment (drilling knocking Etc). The replacement room was superb - full suite with comfortable furnishings and close to the lift. If the refurbishment is to continue then Protea should not allocate rooms where the noise is above an acceptable level. Protea made a mistake but recovered from it very well.
Brian S. Families with young children
South Africa, May 7, 2014
Great location near beach and restaurants

Near beach, restaurants and friendly staff
8.3
Wonderful
Neil G. Solo travelers
South Africa, May 28, 2014
Enjoyable and great atmosphere

Safety, Luxury, View
7
Overall I have no complaints and would recommend it to others. Few issues like slow internet with little daily data allowance and not great value for money, rooms were overpriced. If the rates included unlimited internet access and breakfast, I would easily visit this hotel again.

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