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Very good 7.8
Based on 5683 reviews

Recent customer comments

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Very good

based on 5683 reviews
  • Cleanliness 7.9
  • Facilities 7.2
  • Location 9.0
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for money 7.6
  • Food/Dining 6.8
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Cinny C.
January 07, 2014
grand location
Just 2 minutes away from MTR

January 07, 2014
Just average hotel near to tsim tsa tsui Hongkong
centrally located, near to shopping area, clean
Just an average hotel near to shopping area at tsim tsa tsui and close to public transport such as MTR and buses

Tay J.
January 07, 2014
Only Plus point is location
Tough to recommend 3 things about hotel
Reasonable comfortable room but nothing impressive and somehow aged thus felt price does not tally with quality .. Just a safety issue : bath-tub's tap has sharp edge and was very concerned not to accidentally cut my daughter while bathing her inside bathtub Room had a customised table that enables to fit a mini-bar but unable to open door Lobby & Conceriage was at Ground, then twice escalator before reaching reception It was more of a shopping mall concept then hotel layout

Qiu L.
January 07, 2014
Convenient and easily accessible
Comfortable and clean
The hotel is conveniently located just above the train station and close to the shooping areas. The room is clean and comfortable.

Esther L.
January 07, 2014
All was good till the very last moment.
Near MTR, quiet, clean
Room was clean and spacious. If there are free wifi in the room, it will even be better. In general, all was good till the last night when we checked out at 0230hrs to catch our morning flight. The counter to checked out was on level 2, escalator was stop for service already. Lady staff was nicely enough to help me to carry my 22kg luggage up a small flight of steps to the staff lift to go to the ground floor. She informed me that the concierge will assist to get a taxi for us. At the concierge, the guy staff was so rude and unhelpful. He refused to call a cab for us, nor help us to carry the luggage down the stairs to the roadside. He just sat at his seat behind the counter and stared at us. What kind of service is this? I had to climb the escalator (which is not working) to escalate this issue to the staff who was kind enough to help us with the luggage and taxi. We were travelers on vacation and were in such a good mood at the end of our trip. All was spoiled because of the concierge staff. I hope Prudential Hotel will look into this as this shld not be the kind of service that a 4 star hotel should be providing.

Ben L.
January 06, 2014
Not friendly staff and not helpfull
Nothing only MTR is very near within 1 min away
Only good things is only the MTR is just next to the hotel, other then this nothing for me to comment any good things about this hotel.

January 06, 2014
City area hotel
Location, transportation and cleanliness
Shopping center and MTR station just beside hotel, Clean Room and Friendly staff

Zaixin W.
January 06, 2014
Very small room but convenient location
Location, location, location
The subway is downstairs, easy access to all sorts of the shoppings in Hongkong. Rooms are clean but very small. Typical Hongkong hotel. Trying to fit two suitcases in is even a little bit challenge. Walk distance to shopping malls and restaurants. Not a bad choice for short trip.

Seah L.
January 02, 2014
hotel is located in the centre of the city.
location is good, staff is well train and able to speak fluent english. room is clean
in general, hotel is nice and location is good. staff is friendly and able to speak fluent english. but the room size of the hotel made me feel alittle dissapointed for the price paid for.

Elaine L.
December 31, 2013
Comfort and clean
Location, clean room and nice services