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Excelente



a partir de 2581 comentários
  • Condições/Limpeza do hotel 8,7
  • Localização 8,2
  • Conforto/Equipamentos do quarto 8,7
  • Desempenho do pessoal 8,7
  • Qualidade-preço 8,7
  • Alimentação/Restaurante 7,8

8 JENNIFER R.
Australia
29 abril 2013
Great location, clean, good fo od
Location, cleanliness and staff

9,7 Margaret B.
United States of America
05 março 2013
charming hotel, comfortable and higher end
great hotel for the price. service and rooms were top notch
The rooms were compact but comfortable. The rooms were well laid out and the linens, shower, toiletries make this hotel much more high end than we were expecting. We were surprised how nice the hotel was for the price. It was a great deal and was very centrally located. We loved it and would definitely go back!

6,3 andrew S.
Netherlands
19 fevereiro 2013
great service...lovely hotel
location excellent
great service. friendly and nice location excellent. good food...accommodating to our requests

7 Swee K.
Malaysia
18 fevereiro 2013
Clean but small
The hotel is clean, but isnt show as big as from the picture
The hotel is clean, but isnt show as big as from the picture

10 Manachai O.
Thailand
17 fevereiro 2013
The Best as recommendation from reviews
hotel good, staff good english helpful, smile friendly
hanoi is small area you can walk around so the location i think every hotel is the same. possitive: 1.staff in hotel is very good in english. they can guide you well. 2.the room is ok. not too small not too big. decorate ok. 3. brakefast is wonderful buffet. i really like passion fruit. all you can eat in morning. 4. in the top roof view is very good. 5. staff always smile friendly to you.very worm welcome. negative: 1.i don't like toilet smell not good. 2.i don't like shower bath sometime too hot sometime too cold. difficult to adjust to medium. but it's acceptable.

9,7 Lindsay B.
Canada
14 fevereiro 2013
Absolutely Wonderful
Modern rooms, incredibly comfortable beds and pillows, super helpful staff, great food in the restaurant, prime location in the Old Quarter
The staff here are fabulous. I checked in on Chinese New Year and the staff had arranged a small soirée on the rooftop terrace at midnight so everyone could watch the fireworks at the nearby lake. It was nothing huge - just a few bottles of wine and some cookies - but it was such a lovely touch. I had returned from an overnight trip to Halong Bay with nowhere to go for a few hours before my flight. The hotel welcomed me back with open arms, let me use their wifi, and I watched as the man at reception called 5 different companies to find me a taxi (notoriously difficult in Hanoi).

8 Tomasz P.
Denmark
04 abril 2013
Pleasant stay, would suit everybody.
Service, Bed and Food
When people telling me about Vietnam, it has always been about the bad service and the poor language skills. To our surprise we were greeted by the well spoken and service minded staff. The receptionist out-performed my English. The high quality of service and the attention they gave me and my friend was from another world compared to Thai standards. The rooms were ready so we could check in early. The rooms where big and stylish, but lacking a real window. A small window going out to a alley where the staff from the kitchen were loudly speaking, was a negative aspect of this hotel. But all in all very happy for the room. The restaurant was amazing. The food was splendid and decorated inviting. We spent a few evenings here for dinner. The breakfast was also very nice. Not so huge but enough and way better than expected. Just be early or the greedy tourists eat it all :) The internet is fast and work without complain. The only very negative thing about this hotel, is not the hotels fault. Be very cautious with the Halong Bay trips they offer. We chose one of the more expensive trips to get a better experience. This trip didn't follow the normal route but a new one. There is a reason for this. They are not welcome on the other routes. The management of this company is very bad and not organized at all. I think the boat was Santa Maria. This is though not the hotel fault and we got a refund with their help.

9,7 Yiu T.
Hong Kong
19 fevereiro 2013
quiet street in a busy city
excellent service
excellent hotel service, nice front desk officers and staffs

7,7 Tina L.
Denmark
27 fevereiro 2013
Nice hotel with a good location
Great help for arranging tours and tickets
It was a busy time because of the tet celebration. On the 9.th of february there was an arrangement on the roof just across our room - nobody told us, but we followed the noise. We had booked and payed for a deluxe city view room, but got another dark room at first without window until we realized the fact, and then got the right room.

9,7 Lauren N.
Canada
03 março 2013
Great location and breakfast
Location, breakfast, nice rooms
We got in very late during the Tet holiday, so everything was closed. The staff were extremely accommodating and welcoming. They helped us organize a tour of Halong Bay as well as our future travel plans. The rooms were modern and the bathroom was clean and really nice. The breakfast was one of the best in Vietnam - the best part? Free coffee in the lobby throughout the day! Yum! The food in their restaurant was quite good, too - especially the mango salad!