Excellent 8.6
Based on 195 reviews

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About Pudong Shangri-La, East Shanghai


Being one of Shanghai's top rated hotels, Pudong Shangri-La, East Shanghai offers luxuriously appointed rooms and suites in two distinct signature towers. The Grand Tower offers experience of sophistication for all residents with exclusive services. The classic River Wing fuses old-world elegance with Oriental touches to evoke a cozy and relaxed ambience. The hotel's location allows convenient access to both the Hongqiao and Pudong International Airports. With its close proximity to famous landmarks, tourist attractions, restaurants, and shopping areas, the award-winning hotel is an excellent venue for both business and leisure travelers. As for dining options, guests don't have to look any further as the hotel offers up to 11 restaurants and bars to cater to any dining preference. CHI, The Spa is a tranquil spot for a pampering session towards the end of the day.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park
  • airport transfer

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • indoor pool

Land sports

  • tennis courts

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • poolside bar
  • bar


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • private check in/check out
  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • gift/souvenir shop
  • facilities for disabled guests
  • elevator
  • executive floor
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in
  • doorman

Business & money services

  • photocopying
  • fax machine
  • printer
  • meeting facilities
  • business center
  • ATM
  • currency exchange

Languages Spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Korean
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Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 980 CNY
Breakfast Charge (when not included in room rate): 273.7 CNY
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 45. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 36
Number of Restaurants: 6
Number of Rooms : 951
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1998
Year Hotel Last Renovated: 2009
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Recent customer comments

Filter by traveler type

  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.9
  • Location 9.0
  • Room Comfort/Standard 8.7
  • Service 8.8
  • Value for Money 7.7
  • Food/Dining 8.4

Roger W.
United States
July 17, 2016
Still good but not good enough!
Due to the flight delay and by the time I got to the hotel, it was almost 2:00AM. I was told that they had given my room away even when I had already paid for it, and I either had to down grade to room with smaller bed or upgrade to a bigger room. Decided to upgrade and paid almost $200 extra per night. I had stayed in the same upgraded room about 11 years ago when the hotel had just completed that new wing. Well, 11 years was a long time and the room had that moldy smell in there, which was common for many hotels in Asia due to the high humidity in the region. The worst part was that Japanese restaurant on the first floor. The fishes were so unfresh that I had to visit the restroom perhaps 6 to 7 times throughout the night. What a nightmare!

July 16, 2016

theresa G.
July 05, 2016
Great location
Located two blocks away from shopping malls and the tourist area of Oriental Pearl Tower. Wonderful to have doorman and hotel staff speak English. Big spread for breakfast including freshly carved ham

Yong L.
June 07, 2016
Stopover in Shanghai
Excellent hotel in a great location...

Chee N.
May 11, 2016
Excellent Hotel & helpful staff
Excellent Hotel & helpful staff

Nasha J.
April 16, 2016
Perfect stay!
Love the attentive service here! The staffs are very capable of every help needed!

Rakesh S.
March 27, 2016
Too complacent behaviour not very coordial
Not very pleasant

Mohit S.
January 15, 2016
Overpriced Different than other Shangri-La's
1) Indian Vegetarian is available in the Buffet Lunch at Cafe. 2) Good Room View's 3) Accessible Electrical points where Most needed
Normally, you at a Welcome Drink and some Fruit Platter in other Shangri-La's (Beijing for Eg.) However, Nothing Pudong Shangri-La Offers. The toiletries were unbranded unlike others. They dont understand the word "Hair Oil" and couldnt provide one. There is a serious language issue while ordering Room Service or any other service. This is really tough.

Tan H.
December 09, 2015
Good location nice bedroom
Have an enjoyable stay at the hotel Location was good near to shopping mall and train station

Audrey P.
August 22, 2015
Awesome for Business
I was in Shanghai for business. Not only is this hotel within close proximity of my meeting venue, but it has everything I needed for a comfortable, convenient business trip. Loved my stay here.


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